Manuals / Avaya / Communications / IP Phone

Avaya NN43112-101 manual Multi-Level Precedence and Preemption, Overview

Models: NN43112-101

1 400

Download 400 pages 17.77 Kb

Page 339

Multi-Level Precedence and Preemption

Multi-Level Precedence and Preemption

Overview

The Multi-Level Precedence and Preemption (MLPP) service functionality allows you to place calls at varying levels of precedence; that is, you can specify the precedence level of each call you place.

Higher precedence calls preempt those lower in precedence when a user has no free call appearances.

WARNING

Emergency 911 calls are preempted when there are no available call appearances and there is an incoming above-Routine precedence call.

You can only initiate a call with a precedence level equal to or below the authorized precedence level that is configured for you. Any call you make automatically defaults to Routine, unless you choose a higher precedence. During call processing, this precedence level is used to assure preferential call completion of higher precedence calls within the same MLPP service domain, even if that means preempting lower precedence calls. Once you set the precedence level for a call, the precedence level for that call cannot be changed.

The precedence levels are:

•Routine

•Priority

•Immediate

•Flash

•Flash-Override

339

Image 339

Avaya NN43112-101 manual Multi-Level Precedence and Preemption, Overview

Contents

Date October Avaya 1120E IP Deskphone with SIP Software User GuideDownloading documents Contact Avaya Support Revision history Revision history Contents Configuring the Avaya 1120E IP Deskphone Accessing the Avaya 1120E IP DeskphoneReceiving a call 121Address Book 163Call Outbox While on an active call 181Multiuser Additional features273 Advanced featuresMulti-Level Precedence and Preemption Visual indicators397 363Third party terms 391Contents Welcome Basic featuresWelcome Avaya 1120E IP Deskphone Avaya 1120E IP Deskphone controlsWelcome Welcome Welcome Welcome Welcome IP Deskphone LCD screen Avaya 1120E IP Deskphone displayContext-sensitive soft keys Cleaning the Avaya 1120E IP Deskphone LCD display screenFunction MsgsMore… CallFwd RetrveScrnSvr Prefs PresnceLanguage-use to change Idle display screen after dial pad input Idle display screen after dial pad inputIn-call context-sensitive soft keys Abc orTrnsfer ConfTones AudioVoice CodecsHeadset Selection Activate NewCall Park Volume settings and to USB Locks-use to lock or Unlock Navigation keysKey Function Navigation keys and functions Part 1Navigation keys and functions Part 2 Using a USB MouseSecurity features Available IP Deskphone call featuresSecure connection Example of a secure connection when the IP Deskphone is idleExample of a secure connection during an active call Regulatory and safety information Jurisdiction Standard Description EMC complianceSafety compliance DenAn regulatory notice for Japan OtherGetting started Using your Avaya 1120E IP DeskphoneBefore you begin Connecting the componentsIP Deskphone connections Wall-mount lever Removing the stand coverRemove the stand cover Connecting the AC power adapter optionalConnecting the handset Selecting the headset tuning parameter Connecting the headset optionalConnecting the LAN ethernet cable Wall-mounting the IP Deskphone optional Installing additional cablesRotate the IP Deskphone into the wall mount position Method aMethod B Entering textContext-sensitive soft key abc/123 Entering text using the IP Deskphone dialpadCharacter Name Alphanumeric characters for dialpad key 1 Part 1Alphanumeric characters for dialpad key 1 Part 2 Enabling and disabling the # Ends Dialing featureTo enable the # Ends Dialing feature BackOff Back To disable the # Ends Dialing featureTo configure the dialpad to alphabetic mode as the default Configuring the dialpad to alphanumeric dialingKeyboard Key Entering text using the USB keyboardUSB keyboard functions Part 1 IP Deskphone Fixed KeyUSB keyboard functions Part 2 Logging on Accessing the Avaya 1120E IP DeskphoneConfiguring the domain Automatic loginTo change the domain Domain Select BackPassword request in server settings mode Password protection for domainsPassword check to switch domains Password protection for editing domainChange Back Select Logging on to your Avaya 1120E IP DeskphoneTo change the language To logon to the IP Deskphone AbcLogin Login AbcNext Cancel Timed Period Next Configuring the duration of the loginTo configure the login duration NextTimed logoff while IP Deskphone is idle Back CancelTimed logoff Logging on multiple user accountsSelecting a location Timed logoff while on a callInformation, see Viewing the IP Deskphone information on User Profile Overwriting your personal Address Book Confirmation logon screenTo log off from the IP Deskphone Logging off from the IP DeskphoneLogout Back Logging off multiple user accountsTo make an emergency call Making an emergency callLocation information SendPhone location display Configuring the Avaya 1120E IP Deskphone Adjusting the display screen contrastTo adjust the display screen contrast Apply Cancel Creating the idle screen text displayTo create the idle screen display text Save Back Configuring the Backlight ScreensaverConfiguring Menu Auto back-out To configure Menu Auto back-outSelect Back Soft key to configure the Auto back To select the ring pattern for an incoming call Selecting a ring patternPrefs Select Test BackAdjusting the volume Adjusting the ring volumeTo adjust the ring volume for an incoming call Set Back To adjust the volume of the handset To adjust the headset volume To adjust the handsfree mode volume Selecting a language ChangeTo select a language To select a date format Selecting the date and time formatTo select a time zone To select a time format USB headset Headset menu Supported USB headset typesHeadset type Frequency Preferences menu with Headset menu item Option Function Configuration options on the Headset screen Part 1Configuration options on the Headset screen Part 2 Presence of USB headset Configuration options on the Headset screen Part 3Audio format selection Supported USB audio formatsAudio Parameters Values Avaya USB headset adapter with HID Generic USB headsetAvaya USB headset adapter with HID support Feature Description110 111 Third-party USB headsets with HID Avaya USB adapter key mappingsKeys on adapter Keys on the IP Deskphone 113 114 115 116 117 Summary of ATA characteristics Part 1 Summary of ATA characteristics Part 2 Summary of ATA characteristics Part 3 Making a call To make a call using off-hook dialing Making a call using off-hook dialingRedial VMail Alex Send Making a call using on-hook dialing Using handsfree callingTo make a call using on-hook dialing To mute a handsfree call To switch from the handsfree to handset modeTo switch from the handset mode to handsfree mode To end a handsfree callUsing Call Subjects To switch from handsfree to headsetTo use a headset To enter a call subject from a list Subject Select New AbcTo create a new call subject while initiating a call SaveClear SubjectTo add a Call Subject while the IP Deskphone is idle Managing Call SubjectsSave Clear Back Adding a Call SubjectDeleting a Call Subject AddDelete Editing a Call SubjectTo delete a Call Subject while the IP Deskphone is idle To edit a Call Subject while the IP Deskphone is idle EditCaller identification Receiving a callTo answer an incoming call Answering an incoming callRedirecting an incoming call AnswerRedrct Clear Back To redirect an incoming call by using the dialpadRedrct Declining an incoming call Decline NewTo decline an incoming call Send Back Creating a new Call Decline ReasonTo create a New Decline Reason during an incoming call To create a Call Decline Reason Managing Call Decline ReasonsTo delete a Call Decline Reason To edit a Call Decline Reason Ignoring an incoming callTo ignore an incoming call Receiving paging calls Receiving intercom calls144 Viewing the Address Book Address BookContact details Initiating a call from the Address BookView Call BackTo initiate a call to a contact stored in the Address Book Adding a contact to your Address Book Abc Next BackTo add a contact to your Address Book Editing a contact in your Address Book Yes BackTo edit a contact in your Address Book View Edit Abc Next Back Next Back Yes To delete a contact from your Address Book To copy a contact to the Address Book Copying information to the Address BookNext Back Searching for a contact in the Address Book Using the Search feature in the Address Book Using the Search feature Using Local SearchTo search for a contact stored in your Address Book Search Back Select AbcUsing Global Search Call Search ExitTo perform a Global Search for a contact Backkey Call Save Search Back New Back Call Inbox while IP Deskphone is idle Call InboxAccessing the Call Inbox Managing calls in the Call Inbox while not on a callTo manage calls in the Call Inbox while not on a call Enter Missed All Delete Exit Additional user interactions Viewing the details of a call in the Call Inbox Enter Prev Next BackManaging missed calls To view missed calls On page 169 displays the Message options screen Missed Calls NotificationSelect Auto Manual To initiate a call from the Call Inbox Initiating a call from the Call InboxEdit Call Deleting calls in your Call InboxTo delete calls from your Call Inbox Accessing the calls in your Call Inbox during a call To access the calls in your Call Inbox during a callYes AllUsr Call Outbox while IP Deskphone is idle Call OutboxAccessing the Call Outbox Managing calls in the Call Outbox while not on a callTo manage calls in the Call Outbox while not on a call To initiate a call from the Call Outbox Initiating a call from the Call OutboxTo delete calls from your Call Outbox Deleting calls from your Call OutboxViewing the details of a call in the Call Outbox Accessing the calls in your Call Outbox during a call To access the calls in your Call Outbox during a callTo view details of a call in the Call Outbox 180 Configuring Instant Messaging Configuring IM automatic pop-upInstant Messaging To enable or disable automatic pop-up of a new IM Configuring Instant Messaging pop-upsTo enable or disable the audible alerts of a new IM Configuring IM audible alertComposing an Instant Message Msgs Send IMTo compose and send an Instant Message Abc Next Back Send Instant Message Inbox/OutboxAccessing Instant Messages User View New IM Back To reply to an Instant Message Viewing the content of an Instant MessageReplying to an Instant Message ReplyTo initiate a call from an Instant Message Initiating a call from an Instant MessageView Call Deleting an Instant MessageMsgs View Delete Back Making a new call While on an active callMore… NewCall Call WaitingTo place a call on hold Placing a call On HoldTo retrieve a call on hold Multiple calls In-call modeChad Multiple calls On HoldJoin NewCall RlsCall Retrieving a Parked Call on Press the Prefs context-sensitive soft key to Network-use to access the following To access a call on hold when multiple calls are on hold ActvateTo make a call on hold the active call Using 3-way calling To activate the 3-way Call featureJoin Way Call Configuring a conference call To join a call to an existing conference call Ad hoc conferencing when connecting to the Call ServerCurrent Domain Domain page with conference parameters Edit DomainEdit Domain screen Transferring a call Trnsfer AbcTo transfer a call to another telephone Transfr To transfer a call to Voice Mail Transfer AbcToVM Back User Using the Park Call featureUsing Park Call ActionTo retrieve a parked call from the server Park Clear BackRetrieving a Parked Call ServcsRetrve Clear Back Using the Friends feature Additional featuresTo check the online status of a friend on your list Accessing your Friends listStatus All StatusTo initiate a call to a friend on the Friends list Select Status SendIMTo send an IM to a friend on the Friends list To edit your Friends list Editing information of a friendBack Delete Edit AbcUse the dialpad to enter the new address for the contact To delete a contact from your Friends list Edit DeleteFeature keys Feature keysTo access the Program Key screen Feature key programmingOn page 227 shows the feature key details To view feature key detailsFeature key details On page 229 shows the edit feature key screen To edit a feature keyModify Edit feature key screen To modify a feature keySoft key to choose a service To program a Speed Dial feature key Speed dial. See To program a Speed Dial feature key on232 Next Select To program a Call Forward feature keyFinish To program a Do Not Disturb feature keyTo program a Send IM feature key To program a Presence feature key 237 Remove a programmed feature key Back Remove Feature key autoprogramming To autoprogram feature keys Prefs BulkBack Select Back Select All Yes 243 Select All Yes To designate a feature key by using the Copy key Creating a feature key using the Copy keySelect Set Using Call Forward Incoming call display for a forwarded call Privacy setting IP Deskphone displayTo activate or deactivate this notification Prefs OffDisable Forwrd Clear BackTo deactivate Call Forward To enable Do Not Disturb Configuring Do Not DisturbEnable Back Disable BackConfiguring a Presence state Change BackTo select a Presence state 253 To add a new Presence state message Adding a new Presence state messageConfiguring Privacy settings Add Abc BackIncoming call privacy Outgoing call privacy To configure Incoming Call PrivacyTo configure Outgoing Call Privacy Multiple Appearance Directory NumberPrefs Change Back Madn SCA shared line not active Audio Codec Selection Audio CodecsAudio Codec Ordering PC Client softphone interworking with the IP DeskphoneAnswer-Mode Settings Allow-Mode SettingsAllow Domain setting Domain or SIP address Typing cursor Automatic remote software updates263 Multiuser Additional logins Initial loginSecondary Login screens Primary account logout Logging outServer failover Secondary account logoutCable unplugged Upgrade impacts to user profiles Line keys 271 Making a call Being in a call Receiving a callAvaya 1120E IP Deskphone with one and multiple calls Per-account call notification options Menu featuresModifying settings Instant MessagesProgrammable keys IM SettingsVoice Mail settings Remembering settings after logoutInbox call details view Inbox, outbox, IM logAddress books Do Not Disturb User statusCall Forwarding Presence Notifications Per-account notifications Account SelectionViewing the IP Deskphone information Advanced featuresTo access the services menu Accessing the services menuSelect Yes Checking for updatesSwitching the proxy To check for the latest software updateTo switch the proxy Domains Done DomainTo reset the IP Deskphone Resetting the IP DeskphoneErasing the user data To delete user data files Exit Back To delete a sound file To delete a user profileTo delete a log file To delete a language fileNetwork menu To delete the system file without deleting the user profileTo delete all files USB flash drive To access the Network menuFeature characteristics Presence of USB flash driveEnabling or disabling the USB Port USB devices USB port disabled screen USB devices Phone information screen Customizable banner for loginPhone Information Details screen Login banner screenPhone Information Details screen Screensaver/screen lockDisplay screensaver screen Selecting the screensaver setting screen Screensaver settings screenScreensaver mode setting screen Screensaver disabled message Screensaver password screen Screensaver locked screen 308 Selecting an image to be viewed as a slideshow Background imageFile names containing image files Selecting an image screenBackground confirmation screen Service Package Group SupportFeature keys 313 If you choose Friends, the bulk key Viewing the existing groups you have in your Address Book FilterSelect Back View All Edit SendIM Edit Back Add Next BackTo add a new contact to your Address Book 318 Select Edit Add Back Add BackTo add a new group Speed Dial List Main feature key screenSpeed dial list screen Speed Dial List screenAuto retrieve flag Auto Retrieve enable screenUSB flash memory device support Root screen File manager select device screen File manager device browsing screen File Manager Select Destination prompt screen DeleteSelect Destination File Manager Select Destination screen 330 Sample success message for File Manager operation 332 333 Visual indicators Display screen iconsComponent Icon Display screen icons Part 2 Instant MessagingInbox Visual Alerter/Message Waiting Indicators Display screen icons Part 3Presence Visual indicator LED status Visual Alerter/Message Waiting IndicatorVisual indicators 338 Overview Multi-Level Precedence and PreemptionSpeakerphone exclusive to 911 Emergency Other Mlpp service featuresRe-authorization Call Origination BusyMaking a call with Mlpp Making an Mlpp call by going off-hookPrecedence ringback tone Options soft key Options menu Off-hook screen with dialed destination and precedence Outgoing call IM selection screen Making an Mlpp call from a received Instant MessageIM display Off-hook speed dial screen Making a call by using a programmed speed dial keyIncoming precedence call display Incoming calls with precedencePrecedence alerting tone Precedence Call Waiting toneDirect transfer and transfer to voicemail Call transfer with precedenceConsultative transfer Multiple callsExample PreemptionCall state Preemption behavior When a preemption call is receivedOrder of call preemption Preemption scenarios and behaviorIs displayed. See , Preemption Preemption acknowledgement screen External preemption When a preemption call is received from an external source Call Origination Busy User is Busy message Notification of preemption of held call Re-authorization Feature interactions with MlppFeature interactions with Mlpp 361 Multi-Level Precedence and Preemption 362 Short-cut and navigation function keys Quick referenceTelephone feature keys Logout LoginMaking an emergency call Making a callPress the Address Book or Inbox or Outbox key Answering a call367 Initiating a converence call Idle phone displayRedial or NewCall Retrve Abc orMsgs CallFwdActive call display MoreNewCall ConfTrnsfer AudioCall state More…Instant messaging Icon Inbox IconPresence Icon 374 Following component is licensed under Public Domain Third party termsGNU General Public V2 License GNU377 378 379 380 381 382 Libpng Zlib384 385 Kernrandom Following component is licensed under kernrandom licenseKern-random License Wchar functions License Wchar functionsLibjpeg Following component is licensed under libjpeg licenseLibpeg License Rex Following component is licensed under the T-Rex licenseRex License Third party terms 390 Terms you should know 392 393 394 395 Terms you should know 396 Symbols IndexNumerics 398 399 400