Instant Messaging | Avaya NN43112-101 instruction

Instant Messaging

Instant Messaging

You can use your IP Deskphone to send and receive an Instant Message (IM). You can access and respond to an IM while on a call. The blue LED (Feature Status Indicator) at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives.

Configuring Instant Messaging

You can configure your IP Deskphone settings to manage an incoming IM.

•Enable or disable the automatic pop-up of a new IM.

•Enable or disable an audible alert on a new IM.

Configuring IM automatic pop-up

You can configure the IP Deskphone to automatically display an incoming new IM as a pop-up. The IM pops up when the IP Deskphone is idle or while on a call. You can disable the IM pop-up feature.

Note: An IM pop-up does not occur if you are navigating the IM screens or navigating the menu structure in general. When this exception occurs, the IM goes directly to the IM Inbox, and the blue LED activates.

Figure 29 on page 182 shows the IM pop-screen on the Avaya 1120E IP Deskphone.

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Image 181

Avaya NN43112-101 manual Configuring Instant Messaging, Configuring IM automatic pop-up

Contents

Date October Avaya 1120E IP Deskphone with SIP Software User Guide Downloading documents Contact Avaya Support Revision history Revision history Contents Configuring the Avaya 1120E IP Deskphone Accessing the Avaya 1120E IP Deskphone Receiving a call 121 163 Address BookCall Outbox While on an active call 181 Multiuser Additional features 273 Advanced features Multi-Level Precedence and Preemption Visual indicators Third party terms 363391 397 Contents Welcome Basic features Welcome Avaya 1120E IP Deskphone Avaya 1120E IP Deskphone controls Welcome Welcome Welcome Welcome Welcome IP Deskphone LCD screen Avaya 1120E IP Deskphone display Context-sensitive soft keys Cleaning the Avaya 1120E IP Deskphone LCD display screen Function Msgs More… Retrve CallFwdScrnSvr Prefs Presnce Language-use to change Idle display screen after dial pad input Idle display screen after dial pad input In-call context-sensitive soft keys Abc or Trnsfer Conf Tones Audio Codecs VoiceHeadset Selection Activate NewCall Park Volume settings and to USB Locks-use to lock or Unlock Navigation keys Key Function Navigation keys and functions Part 1 Navigation keys and functions Part 2 Using a USB Mouse Security features Available IP Deskphone call features Secure connection Example of a secure connection when the IP Deskphone is idle Example of a secure connection during an active call Regulatory and safety information Jurisdiction Standard Description EMC compliance Safety compliance DenAn regulatory notice for Japan Other Getting started Using your Avaya 1120E IP Deskphone Before you begin Connecting the components IP Deskphone connections Wall-mount lever Removing the stand cover Remove the stand cover Connecting the AC power adapter optional Connecting the handset Selecting the headset tuning parameter Connecting the headset optional Connecting the LAN ethernet cable Wall-mounting the IP Deskphone optional Installing additional cables Rotate the IP Deskphone into the wall mount position Method a Method B Entering text Context-sensitive soft key abc/123 Entering text using the IP Deskphone dialpad Character Name Alphanumeric characters for dialpad key 1 Part 1 To enable the # Ends Dialing feature Enabling and disabling the # Ends Dialing featureBack Alphanumeric characters for dialpad key 1 Part 2 Off Back To disable the # Ends Dialing feature To configure the dialpad to alphabetic mode as the default Configuring the dialpad to alphanumeric dialing USB keyboard functions Part 1 Entering text using the USB keyboardIP Deskphone Fixed Key Keyboard Key USB keyboard functions Part 2 Logging on Accessing the Avaya 1120E IP Deskphone Configuring the domain Automatic login To change the domain Domain Select Back Password check to switch domains Password protection for domainsPassword protection for editing domain Password request in server settings mode Logging on to your Avaya 1120E IP Deskphone Change Back SelectTo change the language To logon to the IP Deskphone Abc Login Login Abc Next Cancel To configure the login duration Configuring the duration of the loginNext Timed Period Next Timed logoff Back CancelLogging on multiple user accounts Timed logoff while IP Deskphone is idle Selecting a location Timed logoff while on a call Information, see Viewing the IP Deskphone information on User Profile Overwriting your personal Address Book Confirmation logon screen Logout Back Logging off from the IP DeskphoneLogging off multiple user accounts To log off from the IP Deskphone To make an emergency call Making an emergency call Location information Send Phone location display Adjusting the display screen contrast Configuring the Avaya 1120E IP DeskphoneTo adjust the display screen contrast Creating the idle screen text display Apply CancelTo create the idle screen display text Save Back Configuring the Backlight Screensaver To configure Menu Auto back-out Configuring Menu Auto back-outSelect Back Soft key to configure the Auto back Prefs Select Selecting a ring patternTest Back To select the ring pattern for an incoming call Adjusting the ring volume Adjusting the volumeTo adjust the ring volume for an incoming call Set Back To adjust the volume of the handset To adjust the headset volume To adjust the handsfree mode volume Change Selecting a languageTo select a language To select a date format Selecting the date and time format To select a time zone To select a time format USB headset Supported USB headset types Headset menuHeadset type Frequency Preferences menu with Headset menu item Option Function Configuration options on the Headset screen Part 1 Configuration options on the Headset screen Part 2 Presence of USB headset Configuration options on the Headset screen Part 3 Supported USB audio formats Audio format selectionAudio Parameters Values Avaya USB headset adapter with HID Generic USB headset Avaya USB headset adapter with HID support Feature Description 110 111 Avaya USB adapter key mappings Third-party USB headsets with HIDKeys on adapter Keys on the IP Deskphone 113 114 115 116 117 Summary of ATA characteristics Part 1 Summary of ATA characteristics Part 2 Summary of ATA characteristics Part 3 Making a call To make a call using off-hook dialing Making a call using off-hook dialing Redial VMail Alex Send Using handsfree calling Making a call using on-hook dialingTo make a call using on-hook dialing To switch from the handset mode to handsfree mode To switch from the handsfree to handset modeTo end a handsfree call To mute a handsfree call To switch from handsfree to headset Using Call SubjectsTo use a headset To enter a call subject from a list Subject Select New Abc Clear SaveSubject To create a new call subject while initiating a call Save Clear Back Managing Call SubjectsAdding a Call Subject To add a Call Subject while the IP Deskphone is idle Deleting a Call Subject Add Editing a Call Subject DeleteTo delete a Call Subject while the IP Deskphone is idle To edit a Call Subject while the IP Deskphone is idle Edit Caller identification Receiving a call Redirecting an incoming call Answering an incoming callAnswer To answer an incoming call Redrct Clear Back To redirect an incoming call by using the dialpad Redrct Decline New Declining an incoming callTo decline an incoming call Creating a new Call Decline Reason Send BackTo create a New Decline Reason during an incoming call To create a Call Decline Reason Managing Call Decline Reasons To delete a Call Decline Reason To edit a Call Decline Reason Ignoring an incoming call To ignore an incoming call Receiving paging calls Receiving intercom calls 144 Viewing the Address Book Address Book Contact details Initiating a call from the Address Book Call Back ViewTo initiate a call to a contact stored in the Address Book Abc Next Back Adding a contact to your Address BookTo add a contact to your Address Book Yes Back Editing a contact in your Address BookTo edit a contact in your Address Book View Edit Abc Next Back Next Back Yes To delete a contact from your Address Book To copy a contact to the Address Book Copying information to the Address Book Next Back Searching for a contact in the Address Book Using the Search feature in the Address Book Using Local Search Using the Search featureTo search for a contact stored in your Address Book Search Back Select Abc Call Search Exit Using Global SearchTo perform a Global Search for a contact Backkey Call Save Search Back New Back Call Inbox while IP Deskphone is idle Call Inbox Managing calls in the Call Inbox while not on a call Accessing the Call InboxTo manage calls in the Call Inbox while not on a call Enter Missed All Delete Exit Additional user interactions Enter Prev Next Back Viewing the details of a call in the Call InboxManaging missed calls To view missed calls On page 169 displays the Message options screen Missed Calls Notification Select Auto Manual To initiate a call from the Call Inbox Initiating a call from the Call Inbox Deleting calls in your Call Inbox Edit CallTo delete calls from your Call Inbox To access the calls in your Call Inbox during a call Accessing the calls in your Call Inbox during a callYes AllUsr Call Outbox while IP Deskphone is idle Call Outbox Managing calls in the Call Outbox while not on a call Accessing the Call OutboxTo manage calls in the Call Outbox while not on a call To initiate a call from the Call Outbox Initiating a call from the Call Outbox To delete calls from your Call Outbox Deleting calls from your Call Outbox Viewing the details of a call in the Call Outbox To access the calls in your Call Outbox during a call Accessing the calls in your Call Outbox during a callTo view details of a call in the Call Outbox 180 Configuring IM automatic pop-up Configuring Instant MessagingInstant Messaging To enable or disable automatic pop-up of a new IM Configuring Instant Messaging pop-ups To enable or disable the audible alerts of a new IM Configuring IM audible alert Msgs Send IM Composing an Instant MessageTo compose and send an Instant Message Abc Next Back Send Instant Message Inbox/Outbox Accessing Instant Messages User View New IM Back Replying to an Instant Message Viewing the content of an Instant MessageReply To reply to an Instant Message To initiate a call from an Instant Message Initiating a call from an Instant Message Deleting an Instant Message View CallMsgs View Delete Back Making a new call While on an active call More… NewCall Call Waiting To place a call on hold Placing a call On Hold Chad Multiple calls In-call modeMultiple calls On Hold To retrieve a call on hold Join NewCall RlsCall Retrieving a Parked Call on Press the Prefs context-sensitive soft key to Network-use to access the following Actvate To access a call on hold when multiple calls are on holdTo make a call on hold the active call To activate the 3-way Call feature Using 3-way callingJoin Way Call Configuring a conference call To join a call to an existing conference call Ad hoc conferencing when connecting to the Call Server Current Domain Domain page with conference parameters Edit Domain Edit Domain screen Trnsfer Abc Transferring a callTo transfer a call to another telephone Transfr To transfer a call to Voice Mail Transfer Abc ToVM Back Using Park Call Using the Park Call featureAction User Retrieving a Parked Call Park Clear BackServcs To retrieve a parked call from the server Retrve Clear Back Using the Friends feature Additional features To check the online status of a friend on your list Accessing your Friends list Status Status AllTo initiate a call to a friend on the Friends list SendIM Select StatusTo send an IM to a friend on the Friends list To edit your Friends list Editing information of a friend Back Delete Edit Abc Use the dialpad to enter the new address for the contact To delete a contact from your Friends list Edit Delete Feature keys Feature keys To access the Program Key screen Feature key programming On page 227 shows the feature key details To view feature key details Feature key details On page 229 shows the edit feature key screen To edit a feature key Modify Edit feature key screen To modify a feature key Soft key to choose a service To program a Speed Dial feature key Speed dial. See To program a Speed Dial feature key on 232 Next Select To program a Call Forward feature key Finish To program a Do Not Disturb feature key To program a Send IM feature key To program a Presence feature key 237 Remove a programmed feature key Back Remove Feature key autoprogramming Prefs Bulk To autoprogram feature keysBack Select Back Select All Yes 243 Select All Yes To designate a feature key by using the Copy key Creating a feature key using the Copy key Select Set Using Call Forward Incoming call display for a forwarded call Privacy setting IP Deskphone display To activate or deactivate this notification Prefs Off Forwrd Clear Back DisableTo deactivate Call Forward Enable Back Configuring Do Not DisturbDisable Back To enable Do Not Disturb Change Back Configuring a Presence stateTo select a Presence state 253 To add a new Presence state message Adding a new Presence state message Add Abc Back Configuring Privacy settingsIncoming call privacy Outgoing call privacy To configure Incoming Call Privacy Multiple Appearance Directory Number To configure Outgoing Call PrivacyPrefs Change Back Madn SCA shared line not active Audio Codec Selection Audio Codecs Audio Codec Ordering PC Client softphone interworking with the IP Deskphone Allow-Mode Settings Answer-Mode SettingsAllow Domain setting Domain or SIP address Typing cursor Automatic remote software updates 263 Multiuser Additional logins Initial login Secondary Login screens Primary account logout Logging out Secondary account logout Server failoverCable unplugged Upgrade impacts to user profiles Line keys 271 Making a call Being in a call Receiving a call Avaya 1120E IP Deskphone with one and multiple calls Modifying settings Menu featuresInstant Messages Per-account call notification options Voice Mail settings IM SettingsRemembering settings after logout Programmable keys Inbox call details view Inbox, outbox, IM log Address books Do Not Disturb User status Call Forwarding Presence Notifications Per-account notifications Account Selection Viewing the IP Deskphone information Advanced features To access the services menu Accessing the services menu Switching the proxy Checking for updatesTo check for the latest software update Select Yes To switch the proxy Domains Done Domain To reset the IP Deskphone Resetting the IP Deskphone Erasing the user data To delete user data files Exit Back To delete a sound file To delete a user profile To delete a log file To delete a language file To delete the system file without deleting the user profile Network menuTo delete all files USB flash drive To access the Network menu Presence of USB flash drive Feature characteristicsEnabling or disabling the USB Port USB devices USB port disabled screen USB devices Phone information screen Customizable banner for login Phone Information Details screen Login banner screen Phone Information Details screen Screensaver/screen lock Display screensaver screen Selecting the screensaver setting screen Screensaver settings screen Screensaver mode setting screen Screensaver disabled message Screensaver password screen Screensaver locked screen 308 Selecting an image to be viewed as a slideshow Background image File names containing image files Selecting an image screen Background confirmation screen Service Package Group Support Feature keys 313 If you choose Friends, the bulk key Viewing the existing groups you have in your Address Book Filter Select Back View All Edit Add Next Back SendIM Edit BackTo add a new contact to your Address Book 318 Add Back Select Edit Add BackTo add a new group Speed Dial List Main feature key screen Speed dial list screen Speed Dial List screen Auto retrieve flag Auto Retrieve enable screen USB flash memory device support Root screen File manager select device screen File manager device browsing screen File Manager Select Destination prompt screen Delete Select Destination File Manager Select Destination screen 330 Sample success message for File Manager operation 332 333 Display screen icons Visual indicatorsComponent Icon Instant Messaging Display screen icons Part 2Inbox Display screen icons Part 3 Visual Alerter/Message Waiting IndicatorsPresence Visual indicator LED status Visual Alerter/Message Waiting Indicator Visual indicators 338 Overview Multi-Level Precedence and Preemption Re-authorization Other Mlpp service featuresCall Origination Busy Speakerphone exclusive to 911 Emergency Making an Mlpp call by going off-hook Making a call with MlppPrecedence ringback tone Options soft key Options menu Off-hook screen with dialed destination and precedence Outgoing call IM selection screen Making an Mlpp call from a received Instant Message IM display Off-hook speed dial screen Making a call by using a programmed speed dial key Precedence alerting tone Incoming calls with precedencePrecedence Call Waiting tone Incoming precedence call display Direct transfer and transfer to voicemail Call transfer with precedence Consultative transfer Multiple calls Example Preemption Order of call preemption When a preemption call is receivedPreemption scenarios and behavior Call state Preemption behavior Is displayed. See , Preemption Preemption acknowledgement screen External preemption When a preemption call is received from an external source Call Origination Busy User is Busy message Notification of preemption of held call Feature interactions with Mlpp Re-authorizationFeature interactions with Mlpp 361 Multi-Level Precedence and Preemption 362 Short-cut and navigation function keys Quick reference Telephone feature keys Logout Login Press the Address Book or Inbox or Outbox key Making a callAnswering a call Making an emergency call 367 Idle phone display Initiating a converence callRedial or NewCall Msgs Abc orCallFwd Retrve Active call display More Trnsfer ConfAudio NewCall Call state More… Inbox Icon Instant messaging IconPresence Icon 374 Following component is licensed under Public Domain Third party terms GNU General Public V2 License GNU 377 378 379 380 381 382 Libpng Zlib 384 385 Following component is licensed under kernrandom license KernrandomKern-random License Wchar functions License Wchar functions Following component is licensed under libjpeg license LibjpegLibpeg License Following component is licensed under the T-Rex license RexRex License Third party terms 390 Terms you should know 392 393 394 395 Terms you should know 396 Index SymbolsNumerics 398 399 400