Cabletron Systems HSIM-W6 manual Getting Help, Your email address

Chapter 1: Introduction

Getting Help

If you need additional support related to this device, or if you have any questions, comments, or suggestions concerning this manual, contact the Cabletron Systems Global Call Center:

Phone	(603) 332-9400
Internet mail	support@ctron.com
FTP	ctron.com (134.141.197.25)
Login	anonymous
Password	your email address
BBS	(603) 335-3358
Modem setting	8N1: 8 data bits, No parity, 1 stop bit

For additional information about Cabletron Systems or our products, visit our World Wide Web site: http://www.cabletron.com/

For technical support, select Service and Support.

Before calling the Cabletron Systems Global Call Center, have the following information ready:

•A description of the failure

•A description of any action(s) already taken to resolve the problem (e.g., changing mode switches, rebooting the unit, etc.)

•A description of your network environment (layout, cable type, etc.)

•Network load and frame size at the time of trouble (if known)

•The serial and revision numbers of all Cabletron Systems products in the network

•The device history (i.e., have you returned the device before, is this a recurring problem, etc.)

•Any previous Return Material Authorization (RMA) numbers

4 HSIM-W6 User’s Guide