Chapter 9: Troubleshooting
Investigating Software Configuration Problems
Software problems usually occur when your software configuration contains incomplete or incorrect information.
Connection to Device Fails During Software Configuration
•For a LAN connection, verify that the IP address matches the IP address previously stored into the configuration of the router. You must have previously (through QuickSET) set the Ethernet LAN IP address and Subnet Mask, enabled IP routing, saved the Ethernet configuration changes and rebooted the router for the new IP address to take effect.
•Check that your LAN cable is wired correctly and each end securely plugged in.
•Make sure that an IP route exists between your local PC and the
•Check Network TCP/IP properties under Windows 95 or Windows NT, as described in the Read Me First! document.
User Cannot Communicate with Remote Network Station
If Bridging,
•Check that the Bridging Default Destination is set.
•Check that bridging to/from the remote router is set on.
•Be sure to reboot if you have made any bridging destination or control changes.
If TCP/IP Routing,
•Check that TCP/IP Routing is set on and is enabled at the remote end.
•Check that the IP address of the LAN beyond the remote router is correct, as well as the associated Subnet Mask.
•If the remote router WAN IP address and Subnet Mask are required, check that they have been specified correctly.
•Check that, if required, the source and remote WAN IP addresses are on the subnetwork.
•Check that you have seeded the routing table, if RIP is not allowed to flow on the WAN link.
•Be sure to reboot if you have made any IP address, control or protocol option changes.
