Manuals / Canon / Computer Equipment / All in One Printer

Canon MP360, MP370 Troubleshooting, Paper is jammed, Removing jammed paper, Chapter, Press OK/Set

Models: MP360 MP370

1 162

Download 162 pages 34.9 Kb

Page 123

Image 123

Chapter

Troubleshooting

Paper is jammed

Removing jammed paper

If <CLEAR PAPER JAM> is displayed on the LCD, follow this procedure to clear the paper jam.

Clearing jams in the paper output tray

Follow this procedure:

1 Gently pull any jammed paper out of the paper output tray.

• If you cannot see any jammed paper in the paper output tray, remove it from the machine’s interior.

2Press [OK/Set].

•PC If you are printing from an application software, follow the instructions displayed on your computer.

Clearing jams from the multi-purpose tray

Follow this procedure:

Gently pull out any jammed paper from the multi-purpose tray.

Press [OK/Set].

•PC If you are printing from an application software, follow the instructions displayed on your computer.

Chapter 11

Troubleshooting

114

Page 123

Image 123

Canon MP360 manual Troubleshooting, Paper is jammed, Removing jammed paper, Clearing jams in the paper output tray, Chapter

Contents

SmartBase MP370/MP360 CanonUser’s Guide Safety information z Power supplyz Location z Handling z Maintenancez Others z LocationDo not use or store the machine outdoors 220-240V AC, 50/60 Hz z Power supplyz Handling If liquid has spilled into the machinez Print head/Ink tanks Legal limitations on usage of your product and the use of images Canon MP370/360 User’s Guide CopyrightTrademarks Exif Print This guide is available on the Setup CD-ROM How to use the documentation providedRead this guide when starting to use the machine This guide is available on the Setup CD-ROMSymbols used in this guide Reading the documentationhighly recommended Terms used in this guide Keys used in this guidePrint Media Handling ContentsIntroduction Document HandlingScanning Maintenance11 Troubleshooting 8 Printing from Your Computer12 Appendix Photo printer MP370 Copier PC Printer PC Scanner Features of your machineIntroduction ChapterChapter Main components and their functionsMachine z Exterior zRear view and interiorCard slot cover Tray extensionMulti-purpose tray Operation panelUSB connector for computer Access lampUSB connector for digital camera Power connectorMenu key Operation panelON/OFF key Photo Index Sheet key MP370Black key Stop/Reset keyAlarm lamp Color keyz Size W x L Document HandlingDocument requirements z Document typeChapter Loading documentsLift the document cover Load your document on the platen glass 3 Gently close the document coverz Plain paper z High Resolution Paper*1Print Media Handling Recommended print media and requirementsz Transparencies*1 z Matte Photo Paper*1z Photo Paper Plus Glossy*1 z Photo Paper Pro*1Guidelines and restrictions Characteristics and applications of print mediaz Plain paper z EnvelopesGuidelines and restrictions z High Resolution Paper*1z Glossy Photo Paper*1 Guidelines and restrictionsGuidelines and restrictions z Matte Photo Paper*1z Photo Paper Plus Glossy*1 Guidelines and restrictionsGuidelines and restrictions z Photo Paper Pro*1Guidelines and restrictions z Transparencies*1z T-Shirt Transfers*1 Guidelines and restrictionsPhoto Paper Pro guidelines General print media guidelinesPaper types you cannot use Handling print media2 Open the inner cover Setting the paper thickness lever1 Lift the scan unit until it locks into place The print head holder moves to the middle4 Close the inner cover Setting the print media size and typeLoading print media Loading paper other than envelopes1 Set the paper thickness lever to the right Loading envelopes2 Open the multi-purpose tray , then pull out the tray extension 3 Place a stack of paper print side up in3 Prepare the envelopes for loading ChapterPrint Media Handling Chapter pinch the paper guide and adjust it to the left side of the stack4 Place the stack of envelopes print side up in the multi-purpose tray , andChapter CopyingDocuments you can copy Setting the print media size and type7 Press OK/Set 4 Use or5 Press OK/Set 6 Use or to select the print media type2 Press COPY Making copies4 Adjust the settings for your document as necessary 1 Load the document on the platen glass3 Press OK/Set Adjusting image quality resolution1 Press Menu repeatedly until 4.IMAGE QUALITY appears 2 Use or to select the image quality2 Use or to select the exposure Adjusting exposure densityReducing or enlarging a copy 1 Press Menu repeatedly until 3.DENSITY appears3 Press OK/Set Using preset copy ratios2 Use or to select PRESET RATIO 1 Press Menu repeatedly until 1.ENLARGE/REDUCE appears3 Press OK/Set Using custom copy ratios1 Press Menu repeatedly until 1.ENLARGE/REDUCE appears 2 Use or to select ZOOM2 Use or to select FIT-TO-PAGE Advanced copy featuresCopying an image to fit the page 1 Press Menu repeatedly until 1.ENLARGE/REDUCE appearsUse or to select the number of copies max. 99 copies Copying two pages on a single page4 Adjust the settings for your document as necessary Load the first document on the platen glass Press COPY8 Load the second document on the platen glass 5 Press Menu repeatedly until 5.SPECIAL COPY appears6 Press OK/Set 7 Press Color for colour copying, or Black for black & white copyingUse or to select the number of copies max. 99 copies Borderless copying4 Adjust the settings for your document as necessary Load the document on the platen glass Press COPY8 Press Color 5 Press Menu repeatedly until 5.SPECIAL COPY appears6 Use or to select BORDERLESS COPY 7 Press OK/SetUse or to select the number of copies max. 99 copies Repeating an image on a page4 Adjust the settings for your document as necessary Load the document on the platen glass Press COPY8 Use or to select AUTO or MANUAL 5 Press Menu repeatedly until 5.SPECIAL COPY appears6 Use or to select IMAGE REPEAT 7 Press OK/Set2. Press OK/Set 9 Press Color for colour copying, or Black for black & white copyingChapter CopyingUse or to select the number of copies max. 99 copies Creating a mirror image4 Adjust the settings for your document as necessary Load the document on the platen glass Press COPY8 Press Color for colour copying, or Black for black & white copying Shrinking an image to fit the page6 Use or to select MIRROR IMAGE 7 Press OK/Set7 Press OK/Set 4 Adjust the settings for your document as necessary5 Press Menu repeatedly until 5.SPECIAL COPY appears 6 Use or to select ENTIRE IMAGEStep Photo Printing from a Memory Card MP370Step StepChapter Compatible memory cardsLeft card slot Right card slotOpen the card slot cover on the lower right of the machine Inserting/removing a memory cardInserting a memory card Make sure the machine is turned ONChapter Photo Printing from a Memory Card MP370If the memory card cannot be read, check that Chapter Removing a memory card1 Press ON/OFF to turn OFF the machine 2 Remove the memory card from the card slotSetting borderless printing Convenient printing functionsz To enable/disable borderless printing 1. While setting photo printing, VIVID PHOTO is displayed on the LCD Setting vivid photo printingz To enable/disable vivid photo printing 6. Press Stop/Reset to switch the machine to standby mode2. Use or to enable or disable date printing Setting date printingz To enable/disable date printing 1. While setting photo printing, PRINT DATE is displayed on the LCDPrinting by using the Photo Index Sheet ChapterPhoto Printing from a Memory Card MP370 5 Press OK/Set 2 Insert the memory card into the card slot. See page3 Press Photo Index Sheet 4 Use or to select PRINTChapter z If you select ALL PAGESz If you select LAST IMAGE z If you select SELECT RANGEPhoto Printing from a Memory Card MP370 7 Press OK/SetThe machine prints the Photo Index Sheets ChapterPhoto Printing from a Memory Card MP370 10 Move the paper thickness lever to the left11 Load the Photo Index Sheet on the platen glass ChapterPhoto Printing from a Memory Card MP370 12 Press Photo Index Sheet 13 Use or to select SCAN14 Press OK/Set Chapter5 Use or to select ALL IMAGES Printing all imagesPress Menu repeatedly until 1.PHOTO PRINT MODE appears Insert the memory card into the card slot. See page Press PHOTO10 Press OK/Set 6 Press OK/SetPress OK/Set 9 Use or to select the print media typePress OK/Set 11 Select whether to enable borderless printing or not. See pagePress OK/Set Select whether to enable date printing or not. See page Select whether to enable vivid photo printing or not. See pageIndex printing ChapterPhoto Printing from a Memory Card MP370 Photo Printing from a Memory Card MP370 Printing an indexInsert the memory card. See page Press PHOTO ChapterPress OK/Set 4 Press Menu repeatedly until 1.PHOTO PRINT MODE appears5 Use or to select INDEX 6 Press OK/Set14 Press OK/Set Press OK/Set Select whether to enable date printing or not. See pageSelect whether to enable vivid photo printing or not. See page Press OK/Set5 Use or to select SINGLE IMAGE Printing a single imagePress Menu repeatedly until 1.PHOTO PRINT MODE appears Insert the memory card. See page Press PHOTO10 Press OK/Set 7 Useto select the image number 8 Press OK/Set13 Use or to select the print media type Select whether to enable borderless printing or not. See pagePress OK/Set Select whether to enable date printing or not. See page Select whether to enable vivid photo printing or not. See page2 Insert the memory card. See page 3 Press PHOTO Printing a range of images4 Press Menu repeatedly until 1.PHOTO PRINT MODE appears 21 Press ColorChapter Press OK/Set Use or to select IMAGE NUMBER or DATEz If you select IMAGE NUMBER z If you select DATE10 Press OK/Set Select whether to enable borderless printing or not. See page8 Press OK/Set 9 Use or18 Press OK/Set Press OK/Set Select whether to enable date printing or not. See pageSelect whether to enable vivid photo printing or not. See page Press OK/SetPRO A4 DPOF Digital Print Order Format printingInsert the memory card. See page Press PHOTO DPOFPhoto Printing from a Memory Card MP370 The machine starts printing according to the DPOF settings4 Press Color ChapterChapter Photo Printing Directly from a Digital Camera MP370Digital Camera Setting Card #3 Media types for a digital cameraDigital Camera Setting Card #1 Digital Camera Setting Card #2CAMERA DIRECT Photo Printing Directly from a Digital Camera MP370The print setting menu is displayed on the LCD of the digital camera 5 Press SET on the digital cameraThe machine starts printing Chapter Installing the softwareBecoming Familiar with the Software System requirementsz If using the machine with USB2.0 Hi-Speed User authority when using Microsoft Windows 2000/XP MP Toolbox Using the MP Toolbox to scan imagesSoftware components MP DriversUninstalling, reinstalling the software Uninstalling the MP Toolbox3 Follow the instructions on the screen Restart your computer if a message asking you to do so appears Uninstalling the MP DriversReinstalling 1 Close any open software applications, including virus checkersBefore printing Is the software MP Drivers installed?Is the machine specified as Set as Default Printer? Printing from Your Computer1 Load paper in the multi-purpose tray. See page Printing documentsCancelling after the machine starts printing Cancelling printingChanging print settings Cancelling before the machine starts printingPage Chapter ScanningAbout scanning images Before scanningz Scanning with the operation panel of the machine See page Scanning using the MP ToolboxScanning methods z Using the MP Toolbox See belowSave-2 Settings3 Click the MP Toolbox button to be used Save-1Chapter 4 If the settings screen appears, change the settings as necessary5 Click Start The document is scannedLoad the document on the platen glass. See page Scanning from an application softwareWhen using ScanGear MP, select Canon MP370 or Canon MP360 When using a WIA driver, select WIA Canon MP370 or WIA Canon MP360Press Color for colour scanning, or Black for black & white scanning Scanning with the operation panel of the machineThe machine switches to scan mode Load the document on the platen glass. See page Press SCANLow ink warning MaintenanceWhen to replace an ink tank Replacing ink tanksz Guidelines Replacing an ink tankMake sure the power is turned ON MaintenanceMaintenance 3 Open the inner coverChapter 7 If you need to replace another ink tank, repeat steps 4 to 6 Insert the ink tank into the empty slot on the print head10 Press 8 Close the inner cover9 Return the scan unit to its original position The LCD displays a message asking if you replaced an ink tank1 Press Additional Functions Resetting the ink counter2 Use or to select 1.INK VOLUME 4 Use or to select 2.INK COUNT RESETThe LCD displays a message asking if you replaced the black ink tank Checking the ink levelThe ink counter is now reset 5 Press OK/SetStep Flowchart of print head maintenanceMaintaining the print head Maintenance1 Load A4- or letter-size plain paper in the multi-purpose tray Printing the nozzle check pattern3 Use or to select 2.MAINTENANCE Maintenancez If the lines are broken, or white lines are present in pattern Confirming the nozzle check patternMaintenance 1. Clean the print head. See pageMaintenance Cleaning the print head1 Press Additional Functions 2 Use or to select 2.MAINTENANCE 4 Use or to select 2.CLEANING or 3.HEAD REFRESHING as necessary1 Load A4- or letter-size plain paper in the multi-purpose tray Aligning the print head2 Press Additional Functions 3 Use or to select 2.MAINTENANCE Maintenance10 Repeat steps 8 and 9 for columns B to K 9 Press OK/SetMaintenance Using the calibration function1 Press Additional Functions 2 Use or to select 2.MAINTENANCE When calibration completes, the machine switches to the standby mode1 Press Additional Functions Setting the Power Save Timer2 Use or to select 7.POWER SAVE TIMER or to select the time to switch the machine to Power SaveCleaning your machine Cleaning the platen glass and document coverCleaning the exterior The machine starts cleaning the roller Cleaning the roller2 Press Additional Functions 3 Use or to select 2.MAINTENANCE 4 Press OK/Set 5 Use or to select 5.ROLLER CLEANINGClearing jams in the paper output tray TroubleshootingPaper is jammed Removing jammed paperRoller zIs the roller clean?zIs the paper guide adjusted correctly? If there are repeated paper jamsThe cover cannot be closed Problems outputtingNothing displays on the LCD there is no power zThe power cord is not correctly connectedzThe Alarm lamp is flashing When copying or printing from a computerzThe power cord is connected to a table tap, OA tap or extension cord zThe power cord is defectivezInk has run low or out zThe paper is creased or curledzThe roller is dirty zThere is some foreign matter in the multi-purpose trayzThe document is not loaded correctly When copyingzYou are using thin paper to print Paper curlszPaper does not feed properly Memory card problems MP370Outputting stops in-progress Memory card is not recognisedPC Cannot write to a memory card from PC zCARD PROTECT is set to ON or Photo Print mode is enteredImages on the memory card are not recognised Cannot print correctly from the memory cardPC The Unplug/Eject icon does not appear Windows PC Removable disk does not appear in Windows ExplorerzCARD PROTECT is set to ON or Photo Print mode is entered PC In Windows Explorer, you cannot display Thumbnails WindowsPC The memory card is recognised as a drive other than Removable Disk PC Computer cannot be startedzOther applications are open PC Problems installing and uninstalling softwareMP Drivers/MP Toolbox MP Toolbox onlyzThe computer has Photoshop installed Uninstallation of the MP Drivers takes too long Windows XPzWindows 2000 Service Pack 1 SP1 is not installed on the computer zYou uninstalled the MP Drivers before uninstalling the MP ToolboxzIn Device Manager, green mark ? is displayed PC Problems printing from your computerzYou installed the applications with the MP Toolbox open In Device Manager, green mark ? is displayed Windows MezThe hard disk does not have enough available space zThe page setting or print setting on the application is incorrectzThere is a problem with the printer driver zThe application has not been allocated enough memoryzYou are printing outside the printable area zThe Media Type setting is incorrectzThe server is not set up for printer sharing PC Cannot print to a shared printerPC Problems scanning zThe USB hub or repeater is defectivezYou cannot scan because the machine is connected to a USB hub zThe hard disk does not have enough available memory zThe resolution is lowzThere is moire when you scan printed material zMemory is insufficientzA cause other than the above is suspected zThe monitor display colours are set too lowzThe scanning area is not specified zThe scanned area does not cover the entire documentOnce you have changed your settings, restart your computer zYou are scanning thick max. 3/4 in./20 mm or curled documents Cannot scan correctly with Multi-ScanzThe position or orientation of the documents is incorrect zThe document is not set flat on the platen glasszThe image is displayed large small in the application When the Alarm lamp flasheszThe resolution is too high or too low Scanned image is displayed large small on the computer screenCANNOT USE THIS LCD messagesBLACK INK CHANGED?The machine is asking whether You returned the scan unit to its Guide Set-UpNo paper zError message on camera Printer in useCannot print properly from a digital camera MP370 Printer warming upPrinter cover open Paper lever errorPrinter error Paper jamIf you cannot solve the problem Example How to change settings, and explanation of their contentAccessing the machine settings Appendixwith the setting you want to change 5 Scroll through and register settings by the following operations6 When you have finished, press Stop/Reset, if necessary 2. Use or to select the setting you want to change 3. Go to stepMenu DENSITY SettingsFunction key COPY Menu ENLARGE/REDUCE Menu PAPER SELECTAppendix Function key PHOTO MP370 Menu PHOTO PRINT MODE MP370Menu SPECIAL COPY ChapterMenu DPOF Menu ALL IMAGESMenu SINGLE IMAGE Menu SELECT RANGEAppendix Function key Additional Functions Menu INK VOLUMEMenu MAINTENANCE ChapterMenu DISPLAY LANGUAGE Menu QUIET PRINTINGMenu EXTENSION AMOUNT Menu CARD PROTECTPaper type displayed in LCD Settings for paper typesMenu POWER SAVE TIMER For copyingPaper type displayed in LCD For photo printing MP370For Photo Index Sheet printing MP370 Paper type settings availableNumerics IndexIndex Index Index Resolution See Image quality 32 Roller, cleaning