118 | Canon MP360, MP370 specification

zThe paper is creased or curled.

You cannot use paper that is creased. Uncurl the paper, then load it into the multi-purpose tray.

zThe roller is dirty.

Clean the roller. (See page 113.)

zThere is some foreign matter in the multi-purpose tray.

Check and remove any foreign matter.

zInk has run low or out.

Check whether the ink tanks are empty. Replace the ink tanks if necessary.

zThe paper thickness lever is not set correctly.

When the paper thickness lever is set incorrectly and you print or copy documents with large quantities of ink such as documents with a lot of details, the printout may curl or smudge. Move the paper thickness lever to the correct position according to the print media type. (See page 16.)

zRecommended print media is not used.

Use recommended print media. (See page 16.)

zThe paper type set from the computer or operation panel of the machine differs from the type of paper loaded in the multi-purpose tray.

Set to the print media type loaded. (See page 29.)

zThe print head is dirty.

Clean the print head. (See page 107.)

zThe machine’s interior is dirty.

If the machine’s interior is dirty with ink or there is a build-up of paper dust, your printout may contain ink stains or be smudged. Clean the machine. (See page 112.)

Chapter 11

Troubleshooting

118

Image 127

Canon MP360, MP370 manual 118

Contents

SmartBase MP370/MP360 Power supply Safety informationLocation Handling Maintenance Others III Power supply Handling Print head/Ink tanks VII Trademarks Copyright Exif Print Be sure to read this guide first How to use the documentation providedRead this guide when starting to use the machine This guide is available on the Setup CD-ROM Reading the documentation Symbols used in this guideHighly recommended Terms used in this guide Keys used in this guide Contents Scanning MaintenanceTroubleshooting Printing from Your Computer Appendix Photo printer MP370 Copier PC Printer PC Scanner Features of your machine Machine Main components and their functionsExterior ZRear view and interior Card slot cover Tray extensionMulti-purpose tray Operation panel USB connector for computer Access lampUSB connector for digital camera Power connector Operation panel Black key Stop/Reset keyAlarm lamp Color key Quantity Document requirementsDocument type Size W x L Gently close the document cover Loading documents Envelopes High Resolution Paper*1Recommended print media and requirements Plain paper Transparencies*1 Matte Photo Paper*1Photo Paper Plus Glossy*1 Photo Paper Pro*1 Guidelines and restrictions Characteristics and applications of print media High Resolution Paper*1 Matte Photo Paper*1 Photo Paper Pro*1 Fine Photo Photo Paper Pro guidelines General print media guidelinesPaper types you cannot use Handling print media Lift the scan unit until it locks into place Setting the paper thickness leverPrint head holder moves to the middle Loading print media Setting the print media size and typeLoading paper other than envelopes Set the paper thickness lever to the right Loading envelopes Prepare the envelopes for loading Chapter Print Media Handling Press OK/Set Documents you can copy Use or to select the print media type Use or Press Copy Use or to select the number of copies max copies Adjust the settings for your document as necessaryMaking copies Load the document on the platen glass Press Menu repeatedly until 4.IMAGE Quality appears Adjusting image quality resolutionUse or to select the image quality Use or to select the exposure Adjusting exposure densityReducing or enlarging a copy Press Menu repeatedly until 3.DENSITY appears Use or to select the copy ratio Using preset copy ratiosUse or to select Preset Ratio Press Menu repeatedly until 1.ENLARGE/REDUCE appears Use or to select Zoom Using custom copy ratiosUse To select a copy ratio between 25% and 400% Copying an image to fit Advanced copy featuresUse or to select FIT-TO-PAGE Copying two pages on a single Load the second document on the platen glass Press Menu repeatedly until 5.SPECIAL Copy appears Borderless copying Press Color Use or to select Borderless Copy Repeating an image on a If you select Manual Use or to select Image RepeatUse or to select Auto or Manual If you select Auto Vertical Horizontal Creating a mirror image Use or to select Mirror Image Shrinking an image to fit Use or to select Entire Image Photo Printing from a Memory Card MP370 Left card slot Right card slot Compatible memory cards Inserting a memory card Inserting/removing a memory card Chapter Photo Printing from a Memory Card MP370 Press ON/OFF to turn OFF the machine Removing a memory cardRemove the memory card from the card slot To enable/disable borderless printing Setting borderless printingConvenient printing functions To enable/disable vivid photo printing Setting vivid photo printingTo select the width to be cropped for borderless printing To enable/disable date printing Setting date printing Mark this to print all photographs, one copy each Printing by using the Photo Index Sheet If 30 or fewer images are stored on the memory card Use or to select PrintIf 31 or more images are stored on the memory card If you select Last Image If you select ALL PagesIf you select Select Range Machine prints the Photo Index Sheets Chapter Photo Printing from a Memory Card MP370 Press Photo Index Sheet Use or to select Scan Use or to select ALL Images Printing all images Use Select whether to enable borderless printing or not. See Index printing Insert the memory card. See Press Photo Printing an index Use or to select Index INDEX13 PRO A4 Use or to select Single Image Printing a single image Use To select the image number Use or to view your settings on the LCD Use or to select Select Range Printing a range of images If you select Image Number Press OK/Set Use or to select Image Number or DateIf you select Date 4x6 Card size 5x7 A4 size Select Range PRO A4 Dpof Digital Print Order Format printing Machine starts printing according to the Dpof settings Photo Printing Directly from a Digital Camera MP370 Photo Paper Pro or Photo Paper Plus Glossy Media types for a digital cameraPhoto Paper Pro Photo Paper Plus Glossy Camera Direct COL BLK Machine starts printing Press SET on the digital camera System requirements Installing the software Chapter Becoming Familiar with the Software User authority when using Microsoft Windows 2000/XP MP Toolbox Using the MP Toolbox to scan imagesSoftware components MP Drivers Uninstalling the MP Toolbox Uninstalling, reinstalling the software Reinstalling Uninstalling the MP Drivers Is the correct paper set in the multi-purpose tray? Is the software MP Drivers installed?Is the machine specified as Set as Default Printer? Before printing Printing documents Cancelling after the machine starts printing Cancelling printingChanging print settings Cancelling before the machine starts printingPage Before scanning About scanning images Scanning methods Scanning using the MP ToolboxMP Toolbox opens Click the MP Toolbox button to be used Document is scanned Click Start Scanning from an application software Scanning with the operation panel of the machine Machine switches to scan modeLoad the document on the platen glass. See Press Scan Compatible ink tanks When to replace an ink tankReplacing ink tanks Low ink warning Guidelines Replacing an ink tank Open the inner cover Insert the ink tank into the empty slot on the print head 100If you need to replace another ink tank, repeat steps 4 to LCD displays a message asking if you replaced an ink tank 101 102 Resetting the ink counterUse or to select 1.INK Volume Use or to select 2.INK Count Reset Checking the ink level Ink counter is now reset103 Maintaining the print head Flowchart of print head maintenance104 Machine prints a nozzle check pattern Use or to select 2.MAINTENANCEPrinting the nozzle check pattern 105 If white vertical lines are obvious in pattern Confirming the nozzle check pattern106 If the pattern is not uniform 107 Cleaning the print head 108 Aligning the print headMachine prints a print head position pattern Repeat steps 8 and 9 for columns B to K 109 110 Using the calibration function 111 Setting the Power Save Timer 112 Cleaning your machineCleaning the platen glass and document cover Cleaning the exterior Machine starts cleaning the roller Cleaning the roller113 114 Removing jammed paperClearing jams in the paper output tray Clearing jams from the multi-purpose tray 115 If there are repeated paper jamsRoller Print media Paper output tray cannot be opened Nothing displays on the LCD there is no powerInner cover cannot be closed Paper output tray cannot be closed Cannot print at all, cannot print correctly When copying or printing from a computer117 118 Paper curls When copying119 ZPaper does not feed properly Outputting stops in-progressMemory card is not recognised 120 121 Images on the memory card are not recognisedCannot print correctly from the memory card PC Cannot write to a memory card from PC PC The Unplug/Eject icon does not appear Windows PC Removable disk does not appear in Windows Explorer122 123 PC Computer cannot be started ZOther applications are open MP Drivers/MP ToolboxMP Toolbox only 124 Cannot use the software after upgrading to Windows XP Uninstallation of the MP Drivers takes too long Windows XPMP Drivers only Message Version conflict appears on your computer Windows ZIn Device Manager, green mark ? is displayed ZYou installed the applications with the MP Toolbox openDevice Manager, green mark ? is displayed Windows Me 126 127 128 PC Cannot print to a shared printer ZThe USB hub or repeater is defective 129 ZMemory is insufficient ZThe resolution is lowZThere is moire when you scan printed material 130 ZThe scanned area does not cover the entire document 131ZThe monitor display colours are set too low ZThe scanning area is not specified 132 ZThe document is not set flat on the platen glass Cannot scan correctly with Multi-Scan133 ZThe position or orientation of the documents is incorrect ZThe image is displayed large small in the application When the Alarm lamp flashesZThe resolution is too high or too low 134 135 LCD messages 136 137 Guide 138 Printer warming up ZError message on camera Printer in useCannot print properly from a digital camera MP370 139 140 141 If you cannot solve the problem Example Accessing the machine settings142 If you press Additional Functions When you have finished, press Stop/Reset, if necessary143 If you press Copy or Photo MP370 Menu Image Quality Function key Copy Menu ENLARGE/REDUCEMenu Paper Select Menu Density Menu Special Copy Function key Photo MP370 Menu Photo Print Mode MP370145 Menu Dpof Menu ALL ImagesMenu Single Image Menu Select Range Menu Maintenance Function key Additional Functions Menu INK Volume147 Menu Display Language Menu Quiet PrintingMenu Extension Amount Menu Card Protect Paper type displayed in LCD Suitable paper types Menu Power Save TimerFor copying 149 150 Paper type settings available Suitable paper typesFor photo printing MP370 For Photo Index Sheet printing MP370 Numerics Index Load Paper Please Load Paper and Press SET or Start KEY Resolution See Image quality 32 Roller, cleaning