If you cannot solve the problem, 141 | Canon MP370, MP360 manual

If you cannot solve the problem

If you have a problem with your machine that you cannot solve with the information provided in this chapter, contact your local authorised Canon dealer or the Canon help line.

WARNING

• Attempting to disassemble or repair the machine yourself may void the limited warranty.

If you contact your local authorised Canon dealer or the Canon help line, make sure you have the following information ready:

zProduct name: MP370/360

zSerial number (located on the label on the back of the machine)

zDetails of the problem

zSteps taken to try to resolve the problem and the results

CAUTION

•If the machine makes strange noises, or emits smoke or strange smells, turn the power OFF and unplug the power cord immediately, and then contact your local authorised Canon dealer or the Canon help line. Do not attempt to disassemble or repair the machine.

Chapter 11

Troubleshooting

141

Image 150

Canon MP370, MP360 manual If you cannot solve the problem, 141

Contents

SmartBase MP370/MP360 Safety information Power supplyLocation Maintenance Handling III Others Power supply Handling Print head/Ink tanks VII Copyright Trademarks Exif Print This guide is available on the Setup CD-ROM How to use the documentation providedRead this guide when starting to use the machine Be sure to read this guide first Symbols used in this guide Reading the documentationHighly recommended Keys used in this guide Terms used in this guide Contents Printing from Your Computer MaintenanceTroubleshooting Scanning Appendix Features of your machine Photo printer MP370 Copier PC Printer PC Scanner Main components and their functions MachineExterior ZRear view and interior Operation panel Tray extensionMulti-purpose tray Card slot cover Power connector Access lampUSB connector for digital camera USB connector for computer Operation panel Color key Stop/Reset keyAlarm lamp Black key Size W x L Document requirementsDocument type Quantity Loading documents Gently close the document cover Plain paper High Resolution Paper*1Recommended print media and requirements Envelopes Photo Paper Pro*1 Matte Photo Paper*1Photo Paper Plus Glossy*1 Transparencies*1 Characteristics and applications of print media Guidelines and restrictions High Resolution Paper*1 Matte Photo Paper*1 Photo Paper Pro*1 Fine Photo Handling print media General print media guidelinesPaper types you cannot use Photo Paper Pro guidelines Setting the paper thickness lever Lift the scan unit until it locks into placePrint head holder moves to the middle Setting the print media size and type Loading print mediaLoading paper other than envelopes Loading envelopes Set the paper thickness lever to the right Prepare the envelopes for loading Chapter Print Media Handling Documents you can copy Press OK/Set Use or Use or to select the print media type Load the document on the platen glass Adjust the settings for your document as necessaryMaking copies Press Copy Use or to select the number of copies max copies Adjusting image quality resolution Press Menu repeatedly until 4.IMAGE Quality appearsUse or to select the image quality Press Menu repeatedly until 3.DENSITY appears Adjusting exposure densityReducing or enlarging a copy Use or to select the exposure Press Menu repeatedly until 1.ENLARGE/REDUCE appears Using preset copy ratiosUse or to select Preset Ratio Use or to select the copy ratio Using custom copy ratios Use or to select ZoomUse To select a copy ratio between 25% and 400% Advanced copy features Copying an image to fitUse or to select FIT-TO-PAGE Copying two pages on a single Press Menu repeatedly until 5.SPECIAL Copy appears Load the second document on the platen glass Borderless copying Use or to select Borderless Copy Press Color Repeating an image on a If you select Auto Use or to select Image RepeatUse or to select Auto or Manual If you select Manual Vertical Horizontal Creating a mirror image Shrinking an image to fit Use or to select Mirror Image Use or to select Entire Image Photo Printing from a Memory Card MP370 Compatible memory cards Left card slot Right card slot Inserting/removing a memory card Inserting a memory card Chapter Photo Printing from a Memory Card MP370 Removing a memory card Press ON/OFF to turn OFF the machineRemove the memory card from the card slot Setting borderless printing To enable/disable borderless printingConvenient printing functions Setting vivid photo printing To enable/disable vivid photo printingTo select the width to be cropped for borderless printing Setting date printing To enable/disable date printing Printing by using the Photo Index Sheet Mark this to print all photographs, one copy each Use or to select Print If 30 or fewer images are stored on the memory cardIf 31 or more images are stored on the memory card If you select ALL Pages If you select Last ImageIf you select Select Range Machine prints the Photo Index Sheets Chapter Photo Printing from a Memory Card MP370 Press Photo Index Sheet Use or to select Scan Printing all images Use or to select ALL Images Use Select whether to enable borderless printing or not. See Index printing Printing an index Insert the memory card. See Press Photo Use or to select Index INDEX13 PRO A4 Printing a single image Use or to select Single Image Use To select the image number Use or to view your settings on the LCD Printing a range of images Use or to select Select Range Press OK/Set Use or to select Image Number or Date If you select Image NumberIf you select Date 4x6 Card size 5x7 A4 size Select Range PRO A4 Dpof Digital Print Order Format printing Machine starts printing according to the Dpof settings Photo Printing Directly from a Digital Camera MP370 Photo Paper Plus Glossy Media types for a digital cameraPhoto Paper Pro Photo Paper Pro or Photo Paper Plus Glossy Camera Direct COL BLK Press SET on the digital camera Machine starts printing Installing the software System requirements Chapter Becoming Familiar with the Software User authority when using Microsoft Windows 2000/XP MP Drivers Using the MP Toolbox to scan imagesSoftware components MP Toolbox Uninstalling, reinstalling the software Uninstalling the MP Toolbox Uninstalling the MP Drivers Reinstalling Before printing Is the software MP Drivers installed?Is the machine specified as Set as Default Printer? Is the correct paper set in the multi-purpose tray? Printing documents Cancelling before the machine starts printing Cancelling printingChanging print settings Cancelling after the machine starts printingPage About scanning images Before scanning Scanning using the MP Toolbox Scanning methodsMP Toolbox opens Click the MP Toolbox button to be used Click Start Document is scanned Scanning from an application software Machine switches to scan mode Scanning with the operation panel of the machineLoad the document on the platen glass. See Press Scan Low ink warning When to replace an ink tankReplacing ink tanks Compatible ink tanks Replacing an ink tank Guidelines Open the inner cover 100 Insert the ink tank into the empty slot on the print headIf you need to replace another ink tank, repeat steps 4 to 101 LCD displays a message asking if you replaced an ink tank Use or to select 2.INK Count Reset Resetting the ink counterUse or to select 1.INK Volume 102 Ink counter is now reset Checking the ink level103 Flowchart of print head maintenance Maintaining the print head104 105 Use or to select 2.MAINTENANCEPrinting the nozzle check pattern Machine prints a nozzle check pattern If the pattern is not uniform Confirming the nozzle check pattern106 If white vertical lines are obvious in pattern Cleaning the print head 107 Aligning the print head 108Machine prints a print head position pattern 109 Repeat steps 8 and 9 for columns B to K Using the calibration function 110 Setting the Power Save Timer 111 Cleaning the exterior Cleaning your machineCleaning the platen glass and document cover 112 Cleaning the roller Machine starts cleaning the roller113 Clearing jams from the multi-purpose tray Removing jammed paperClearing jams in the paper output tray 114 Print media If there are repeated paper jamsRoller 115 Paper output tray cannot be closed Nothing displays on the LCD there is no powerInner cover cannot be closed Paper output tray cannot be opened When copying or printing from a computer Cannot print at all, cannot print correctly117 118 When copying Paper curls119 120 Outputting stops in-progressMemory card is not recognised ZPaper does not feed properly PC Cannot write to a memory card from PC Images on the memory card are not recognisedCannot print correctly from the memory card 121 PC Removable disk does not appear in Windows Explorer PC The Unplug/Eject icon does not appear Windows122 PC Computer cannot be started 123 124 MP Drivers/MP ToolboxMP Toolbox only ZOther applications are open Message Version conflict appears on your computer Windows Uninstallation of the MP Drivers takes too long Windows XPMP Drivers only Cannot use the software after upgrading to Windows XP 126 ZYou installed the applications with the MP Toolbox openDevice Manager, green mark ? is displayed Windows Me ZIn Device Manager, green mark ? is displayed 127 PC Cannot print to a shared printer 128 129 ZThe USB hub or repeater is defective 130 ZThe resolution is lowZThere is moire when you scan printed material ZMemory is insufficient ZThe scanning area is not specified 131ZThe monitor display colours are set too low ZThe scanned area does not cover the entire document 132 ZThe position or orientation of the documents is incorrect Cannot scan correctly with Multi-Scan133 ZThe document is not set flat on the platen glass 134 When the Alarm lamp flashesZThe resolution is too high or too low ZThe image is displayed large small in the application LCD messages 135 136 137 138 Guide 139 ZError message on camera Printer in useCannot print properly from a digital camera MP370 Printer warming up 140 If you cannot solve the problem 141 Accessing the machine settings Example142 If you press Copy or Photo MP370 When you have finished, press Stop/Reset, if necessary143 If you press Additional Functions Menu Density Function key Copy Menu ENLARGE/REDUCEMenu Paper Select Menu Image Quality Function key Photo MP370 Menu Photo Print Mode MP370 Menu Special Copy145 Menu Select Range Menu ALL ImagesMenu Single Image Menu Dpof Function key Additional Functions Menu INK Volume Menu Maintenance147 Menu Card Protect Menu Quiet PrintingMenu Extension Amount Menu Display Language 149 Menu Power Save TimerFor copying Paper type displayed in LCD Suitable paper types For Photo Index Sheet printing MP370 Paper type settings available Suitable paper typesFor photo printing MP370 150 Index Numerics Load Paper Please Load Paper and Press SET or Start KEY Resolution See Image quality 32 Roller, cleaning