Manuals / Canon / Computer Equipment / All in One Printer

Canon MP370, MP360 If there are repeated paper jams, Roller, Print media, zIs the roller clean?

Models: MP360 MP370

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If there are repeated paper jams

Paper jams can occur repeatedly when the roller is not operating correctly, or print media is not loaded correctly. Paying attention to the following points, reload the paper or clean the roller.

Roller

zIs the roller clean?

If the roller is dirty, clean it. (See page 113.)

zIs the roller operating properly?

If the roller is not operating properly, contact your local authorised Canon dealer or the Canon help line.

Print media

zDo the sheets of paper stick together?

Fan the sheets of paper well before loading.

zAre the edges of the paper aligned?

Align the edges of the paper.

zIs the paper guide adjusted correctly?

Adjust the paper guide correctly.

zDoes the paper stack exceed the paper limit mark?

Make sure the paper stack does not exceed the paper limit mark when loading. (See page 25.)

zIs there any different type of print media in the paper stack?

Only use the same type of paper.

zDoes the print media meet the requirements of this machine?

Use the print media meeting the requirements of this machine. (See page 16.)

Chapter 11

Troubleshooting

115

Image 124

Canon MP370, MP360 manual If there are repeated paper jams, Roller, Print media, zIs the roller clean?

Contents

Canon SmartBase MP370/MP360User’s Guide z Power supply Safety informationz Location z Maintenance z Handlingz Location z OthersDo not use or store the machine outdoors z Power supply 220-240V AC, 50/60 HzIf liquid has spilled into the machine z Handlingz Print head/Ink tanks Legal limitations on usage of your product and the use of images Copyright Canon MP370/360 User’s GuideTrademarks Exif Print How to use the documentation provided Read this guide when starting to use the machineThis guide is available on the Setup CD-ROM This guide is available on the Setup CD-ROMReading the documentation Symbols used in this guidehighly recommended Keys used in this guide Terms used in this guideContents IntroductionDocument Handling Print Media HandlingMaintenance 11 Troubleshooting8 Printing from Your Computer Scanning12 Appendix Features of your machine IntroductionChapter Photo printer MP370 Copier PC Printer PC ScannerMain components and their functions Machinez Exterior zRear view and interior ChapterTray extension Multi-purpose trayOperation panel Card slot coverAccess lamp USB connector for digital cameraPower connector USB connector for computerOperation panel ON/OFF keyPhoto Index Sheet key MP370 Menu keyStop/Reset key Alarm lampColor key Black keyDocument Handling Document requirementsz Document type z Size W x LLoading documents Lift the document cover Load your document on the platen glass3 Gently close the document cover Chapterz High Resolution Paper*1 Print Media HandlingRecommended print media and requirements z Plain paperz Matte Photo Paper*1 z Photo Paper Plus Glossy*1z Photo Paper Pro*1 z Transparencies*1Characteristics and applications of print media z Plain paperz Envelopes Guidelines and restrictionsz High Resolution Paper*1 z Glossy Photo Paper*1Guidelines and restrictions Guidelines and restrictionsz Matte Photo Paper*1 z Photo Paper Plus Glossy*1Guidelines and restrictions Guidelines and restrictionsz Photo Paper Pro*1 Guidelines and restrictionsz Transparencies*1 z T-Shirt Transfers*1Guidelines and restrictions Guidelines and restrictionsGeneral print media guidelines Paper types you cannot useHandling print media Photo Paper Pro guidelinesSetting the paper thickness lever 1 Lift the scan unit until it locks into placeThe print head holder moves to the middle 2 Open the inner coverSetting the print media size and type Loading print mediaLoading paper other than envelopes 4 Close the inner coverLoading envelopes 2 Open the multi-purpose tray , then pull out the tray extension3 Place a stack of paper print side up in 1 Set the paper thickness lever to the rightChapter 3 Prepare the envelopes for loadingPrint Media Handling pinch the paper guide and adjust it to the left side of the stack 4 Place the stack of envelopes print sideup in the multi-purpose tray , and ChapterCopying Documents you can copySetting the print media size and type Chapter4 Use or 5 Press OK/Set6 Use or to select the print media type 7 Press OK/SetMaking copies 4 Adjust the settings for your document as necessary1 Load the document on the platen glass 2 Press COPYAdjusting image quality resolution 1 Press Menu repeatedly until 4.IMAGE QUALITY appears2 Use or to select the image quality 3 Press OK/SetAdjusting exposure density Reducing or enlarging a copy1 Press Menu repeatedly until 3.DENSITY appears 2 Use or to select the exposureUsing preset copy ratios 2 Use or to select PRESET RATIO1 Press Menu repeatedly until 1.ENLARGE/REDUCE appears 3 Press OK/SetUsing custom copy ratios 1 Press Menu repeatedly until 1.ENLARGE/REDUCE appears2 Use or to select ZOOM 3 Press OK/SetAdvanced copy features Copying an image to fit the page1 Press Menu repeatedly until 1.ENLARGE/REDUCE appears 2 Use or to select FIT-TO-PAGECopying two pages on a single page 4 Adjust the settings for your document as necessaryLoad the first document on the platen glass Press COPY Use or to select the number of copies max. 99 copies5 Press Menu repeatedly until 5.SPECIAL COPY appears 6 Press OK/Set7 Press Color for colour copying, or Black for black & white copying 8 Load the second document on the platen glassBorderless copying 4 Adjust the settings for your document as necessaryLoad the document on the platen glass Press COPY Use or to select the number of copies max. 99 copies5 Press Menu repeatedly until 5.SPECIAL COPY appears 6 Use or to select BORDERLESS COPY7 Press OK/Set 8 Press ColorRepeating an image on a page 4 Adjust the settings for your document as necessaryLoad the document on the platen glass Press COPY Use or to select the number of copies max. 99 copies5 Press Menu repeatedly until 5.SPECIAL COPY appears 6 Use or to select IMAGE REPEAT7 Press OK/Set 8 Use or to select AUTO or MANUAL9 Press Color for colour copying, or Black for black & white copying ChapterCopying 2. Press OK/SetCreating a mirror image 4 Adjust the settings for your document as necessaryLoad the document on the platen glass Press COPY Use or to select the number of copies max. 99 copiesShrinking an image to fit the page 6 Use or to select MIRROR IMAGE7 Press OK/Set 8 Press Color for colour copying, or Black for black & white copying4 Adjust the settings for your document as necessary 5 Press Menu repeatedly until 5.SPECIAL COPY appears6 Use or to select ENTIRE IMAGE 7 Press OK/SetPhoto Printing from a Memory Card MP370 StepStep StepCompatible memory cards Left card slotRight card slot ChapterInserting/removing a memory card Inserting a memory cardMake sure the machine is turned ON Open the card slot cover on the lower right of the machinePhoto Printing from a Memory Card MP370 ChapterIf the memory card cannot be read, check that Removing a memory card 1 Press ON/OFF to turn OFF the machine2 Remove the memory card from the card slot ChapterConvenient printing functions Setting borderless printingz To enable/disable borderless printing Setting vivid photo printing z To enable/disable vivid photo printing6. Press Stop/Reset to switch the machine to standby mode 1. While setting photo printing, VIVID PHOTO is displayed on the LCDSetting date printing z To enable/disable date printing1. While setting photo printing, PRINT DATE is displayed on the LCD 2. Use or to enable or disable date printingChapter Printing by using the Photo Index SheetPhoto Printing from a Memory Card MP370 2 Insert the memory card into the card slot. See page 3 Press Photo Index Sheet4 Use or to select PRINT 5 Press OK/Setz If you select ALL PAGES z If you select LAST IMAGEz If you select SELECT RANGE Chapter7 Press OK/Set The machine prints the Photo Index SheetsChapter Photo Printing from a Memory Card MP37010 Move the paper thickness lever to the left 11 Load the Photo Index Sheet on the platen glassChapter Photo Printing from a Memory Card MP37012 Press Photo Index Sheet 13 Use or to select SCAN 14 Press OK/SetChapter Photo Printing from a Memory Card MP370Printing all images Press Menu repeatedly until 1.PHOTO PRINT MODE appearsInsert the memory card into the card slot. See page Press PHOTO 5 Use or to select ALL IMAGES6 Press OK/Set Press OK/Set9 Use or to select the print media type 10 Press OK/Set11 Select whether to enable borderless printing or not. See page Press OK/Set Select whether to enable date printing or not. See pageSelect whether to enable vivid photo printing or not. See page Press OK/SetChapter Index printingPhoto Printing from a Memory Card MP370 Printing an index Insert the memory card. See page Press PHOTOChapter Photo Printing from a Memory Card MP3704 Press Menu repeatedly until 1.PHOTO PRINT MODE appears 5 Use or to select INDEX6 Press OK/Set Press OK/SetPress OK/Set Select whether to enable date printing or not. See page Select whether to enable vivid photo printing or not. See pagePress OK/Set 14 Press OK/SetPrinting a single image Press Menu repeatedly until 1.PHOTO PRINT MODE appearsInsert the memory card. See page Press PHOTO 5 Use or to select SINGLE IMAGE7 Use to select the image number8 Press OK/Set 10 Press OK/SetSelect whether to enable borderless printing or not. See page Press OK/Set Select whether to enable date printing or not. See pageSelect whether to enable vivid photo printing or not. See page 13 Use or to select the print media typePrinting a range of images 4 Press Menu repeatedly until 1.PHOTO PRINT MODE appears21 Press Color 2 Insert the memory card. See page 3 Press PHOTOPress OK/Set Use or to select IMAGE NUMBER or DATE z If you select IMAGE NUMBERz If you select DATE ChapterSelect whether to enable borderless printing or not. See page 8 Press OK/Set9 Use or 10 Press OK/SetPress OK/Set Select whether to enable date printing or not. See page Select whether to enable vivid photo printing or not. See pagePress OK/Set 18 Press OK/SetDPOF Digital Print Order Format printing Insert the memory card. See page Press PHOTODPOF PRO A4The machine starts printing according to the DPOF settings 4 Press ColorChapter Photo Printing from a Memory Card MP370Photo Printing Directly from a Digital Camera MP370 ChapterMedia types for a digital camera Digital Camera Setting Card #1Digital Camera Setting Card #2 Digital Camera Setting Card #3Photo Printing Directly from a Digital Camera MP370 CAMERA DIRECT5 Press SET on the digital camera The print setting menu is displayed on the LCD of the digital cameraThe machine starts printing Installing the software Becoming Familiar with the SoftwareSystem requirements Chapterz If using the machine with USB2.0 Hi-Speed User authority when using Microsoft Windows 2000/XP Using the MP Toolbox to scan images Software componentsMP Drivers MP ToolboxUninstalling the MP Toolbox Uninstalling, reinstalling the software3 Follow the instructions on the screen Uninstalling the MP Drivers Reinstalling1 Close any open software applications, including virus checkers Restart your computer if a message asking you to do so appearsIs the software MP Drivers installed? Is the machine specified as Set as Default Printer?Printing from Your Computer Before printingPrinting documents 1 Load paper in the multi-purpose tray. See pageCancelling printing Changing print settingsCancelling before the machine starts printing Cancelling after the machine starts printingPage Scanning About scanning imagesBefore scanning ChapterScanning using the MP Toolbox Scanning methodsz Using the MP Toolbox See below z Scanning with the operation panel of the machine See pageSettings 3 Click the MP Toolbox button to be usedSave-1 Save-24 If the settings screen appears, change the settings as necessary 5 Click StartThe document is scanned ChapterScanning from an application software When using ScanGear MP, select Canon MP370 or Canon MP360When using a WIA driver, select WIA Canon MP370 or WIA Canon MP360 Load the document on the platen glass. See pageScanning with the operation panel of the machine The machine switches to scan modeLoad the document on the platen glass. See page Press SCAN Press Color for colour scanning, or Black for black & white scanningMaintenance When to replace an ink tankReplacing ink tanks Low ink warningReplacing an ink tank Make sure the power is turned ONMaintenance z Guidelines3 Open the inner cover MaintenanceChapter 6 Insert the ink tank into the empty slot on the print head 7 If you need to replace another ink tank, repeat steps 4 to8 Close the inner cover 9 Return the scan unit to its original positionThe LCD displays a message asking if you replaced an ink tank 10 PressResetting the ink counter 2 Use or to select 1.INK VOLUME4 Use or to select 2.INK COUNT RESET 1 Press Additional FunctionsChecking the ink level The ink counter is now reset5 Press OK/Set The LCD displays a message asking if you replaced the black ink tankFlowchart of print head maintenance Maintaining the print headMaintenance StepPrinting the nozzle check pattern 3 Use or to select 2.MAINTENANCEMaintenance 1 Load A4- or letter-size plain paper in the multi-purpose trayConfirming the nozzle check pattern Maintenance1. Clean the print head. See page z If the lines are broken, or white lines are present in patternCleaning the print head 1 Press Additional Functions 2 Use or to select 2.MAINTENANCE4 Use or to select 2.CLEANING or 3.HEAD REFRESHING as necessary MaintenanceAligning the print head 2 Press Additional Functions 3 Use or to select 2.MAINTENANCEMaintenance 1 Load A4- or letter-size plain paper in the multi-purpose tray9 Press OK/Set 10 Repeat steps 8 and 9 for columns B to KUsing the calibration function 1 Press Additional Functions 2 Use or to select 2.MAINTENANCEWhen calibration completes, the machine switches to the standby mode MaintenanceSetting the Power Save Timer 2 Use or to select 7.POWER SAVE TIMERor to select the time to switch the machine to Power Save 1 Press Additional FunctionsCleaning the platen glass and document cover Cleaning your machineCleaning the exterior Cleaning the roller 2 Press Additional Functions 3 Use or to select 2.MAINTENANCE4 Press OK/Set 5 Use or to select 5.ROLLER CLEANING The machine starts cleaning the rollerTroubleshooting Paper is jammedRemoving jammed paper Clearing jams in the paper output trayzIs the roller clean? zIs the paper guide adjusted correctly?If there are repeated paper jams RollerProblems outputting Nothing displays on the LCD there is no powerzThe power cord is not correctly connected The cover cannot be closedWhen copying or printing from a computer zThe power cord is connected to a table tap, OA tap or extension cordzThe power cord is defective zThe Alarm lamp is flashingzThe paper is creased or curled zThe roller is dirtyzThere is some foreign matter in the multi-purpose tray zInk has run low or outWhen copying zYou are using thin paper to printPaper curls zThe document is not loaded correctlyMemory card problems MP370 Outputting stops in-progressMemory card is not recognised zPaper does not feed properlyzCARD PROTECT is set to ON or Photo Print mode is entered Images on the memory card are not recognisedCannot print correctly from the memory card PC Cannot write to a memory card from PCPC Removable disk does not appear in Windows Explorer PC The Unplug/Eject icon does not appear WindowsPC In Windows Explorer, you cannot display Thumbnails Windows PC The memory card is recognised as a drive other than Removable DiskPC Computer cannot be started zCARD PROTECT is set to ON or Photo Print mode is enteredPC Problems installing and uninstalling software MP Drivers/MP ToolboxMP Toolbox only zOther applications are openUninstallation of the MP Drivers takes too long Windows XP zWindows 2000 Service Pack 1 SP1 is not installed on the computerzYou uninstalled the MP Drivers before uninstalling the MP Toolbox zThe computer has Photoshop installedPC Problems printing from your computer zYou installed the applications with the MP Toolbox openIn Device Manager, green mark ? is displayed Windows Me zIn Device Manager, green mark ? is displayedzThe page setting or print setting on the application is incorrect zThere is a problem with the printer driverzThe application has not been allocated enough memory zThe hard disk does not have enough available spacezThe Media Type setting is incorrect zThe server is not set up for printer sharingPC Cannot print to a shared printer zYou are printing outside the printable areazThe USB hub or repeater is defective PC Problems scanningzYou cannot scan because the machine is connected to a USB hub zThe resolution is low zThere is moire when you scan printed materialzMemory is insufficient zThe hard disk does not have enough available memoryzThe monitor display colours are set too low zThe scanning area is not specifiedzThe scanned area does not cover the entire document zA cause other than the above is suspectedOnce you have changed your settings, restart your computer Cannot scan correctly with Multi-Scan zThe position or orientation of the documents is incorrectzThe document is not set flat on the platen glass zYou are scanning thick max. 3/4 in./20 mm or curled documentsWhen the Alarm lamp flashes zThe resolution is too high or too lowScanned image is displayed large small on the computer screen zThe image is displayed large small in the applicationLCD messages BLACK INKCHANGED? CANNOT USE THISThe machine is asking whether You returned the scan unit to its Set-Up GuidezError message on camera Printer in use Cannot print properly from a digital camera MP370Printer warming up No paperPaper lever error Printer errorPaper jam Printer cover openIf you cannot solve the problem How to change settings, and explanation of their content Accessing the machine settingsAppendix Example5 Scroll through and register settings by the following operations 6 When you have finished, press Stop/Reset, if necessary2. Use or to select the setting you want to change 3. Go to step with the setting you want to changeSettings Function key COPY Menu ENLARGE/REDUCEMenu PAPER SELECT Menu DENSITYFunction key PHOTO MP370 Menu PHOTO PRINT MODE MP370 Menu SPECIAL COPYChapter AppendixMenu ALL IMAGES Menu SINGLE IMAGEMenu SELECT RANGE Menu DPOFFunction key Additional Functions Menu INK VOLUME Menu MAINTENANCEChapter AppendixMenu QUIET PRINTING Menu EXTENSION AMOUNTMenu CARD PROTECT Menu DISPLAY LANGUAGESettings for paper types Menu POWER SAVE TIMERFor copying Paper type displayed in LCDFor photo printing MP370 For Photo Index Sheet printing MP370Paper type settings available Paper type displayed in LCDIndex NumericsIndex Index Resolution See Image quality 32 Roller, cleaning Index