131, ZThe monitor display colours are set too low | Canon MP370

zThe monitor display colours are set too low.

In [Display Properties], set the display colours to 16-bit colour, 24-bit colour or higher.

zThe scanning area is not specified.

In ScanGear MP, click [Multi-Scan] to automatically specify the scan area.

If there are white margins around documents such as photographs, or if you want to trim a document (i.e. you want to scan only one part of a document), specify the area of the scan manually. (See Software Guide.)

zThe scanned area does not cover the entire document.

Place the document approximately 1/8 in. (3 mm) away from the front and right edges of the platen glass.

zThe colour tone displayed in the preview screen differs from that of the original.

Perform calibration to scan the image with the correct colour tone. (See Software Guide.)

zA cause other than the above is suspected.

Restart the computer.

Chapter 11

Troubleshooting

131

Image 140

Canon MP370, MP360 manual 131, ZThe monitor display colours are set too low, ZThe scanning area is not specified

Contents

SmartBase MP370/MP360 Location Safety informationPower supply Maintenance Handling III Others Power supply Handling Print head/Ink tanks VII Copyright Trademarks Exif Print How to use the documentation provided Read this guide when starting to use the machineThis guide is available on the Setup CD-ROM Be sure to read this guide first Highly recommended Symbols used in this guideReading the documentation Keys used in this guide Terms used in this guide Contents Maintenance TroubleshootingPrinting from Your Computer Scanning Appendix Features of your machine Photo printer MP370 Copier PC Printer PC Scanner Exterior ZRear view and interior Main components and their functionsMachine Tray extension Multi-purpose trayOperation panel Card slot cover Access lamp USB connector for digital cameraPower connector USB connector for computer Operation panel Stop/Reset key Alarm lampColor key Black key Document requirements Document typeSize W x L Quantity Loading documents Gently close the document cover High Resolution Paper*1 Recommended print media and requirementsPlain paper Envelopes Matte Photo Paper*1 Photo Paper Plus Glossy*1Photo Paper Pro*1 Transparencies*1 Characteristics and applications of print media Guidelines and restrictions High Resolution Paper*1 Matte Photo Paper*1 Photo Paper Pro*1 Fine Photo General print media guidelines Paper types you cannot useHandling print media Photo Paper Pro guidelines Print head holder moves to the middle Setting the paper thickness leverLift the scan unit until it locks into place Loading paper other than envelopes Setting the print media size and typeLoading print media Loading envelopes Set the paper thickness lever to the right Prepare the envelopes for loading Chapter Print Media Handling Documents you can copy Press OK/Set Use or Use or to select the print media type Adjust the settings for your document as necessary Making copiesLoad the document on the platen glass Press Copy Use or to select the number of copies max copies Use or to select the image quality Adjusting image quality resolutionPress Menu repeatedly until 4.IMAGE Quality appears Adjusting exposure density Reducing or enlarging a copyPress Menu repeatedly until 3.DENSITY appears Use or to select the exposure Using preset copy ratios Use or to select Preset RatioPress Menu repeatedly until 1.ENLARGE/REDUCE appears Use or to select the copy ratio Use To select a copy ratio between 25% and 400% Using custom copy ratiosUse or to select Zoom Use or to select FIT-TO-PAGE Advanced copy featuresCopying an image to fit Copying two pages on a single Press Menu repeatedly until 5.SPECIAL Copy appears Load the second document on the platen glass Borderless copying Use or to select Borderless Copy Press Color Repeating an image on a Use or to select Image Repeat Use or to select Auto or ManualIf you select Auto If you select Manual Vertical Horizontal Creating a mirror image Shrinking an image to fit Use or to select Mirror Image Use or to select Entire Image Photo Printing from a Memory Card MP370 Compatible memory cards Left card slot Right card slot Inserting/removing a memory card Inserting a memory card Chapter Photo Printing from a Memory Card MP370 Remove the memory card from the card slot Removing a memory cardPress ON/OFF to turn OFF the machine Convenient printing functions Setting borderless printingTo enable/disable borderless printing To select the width to be cropped for borderless printing Setting vivid photo printingTo enable/disable vivid photo printing Setting date printing To enable/disable date printing Printing by using the Photo Index Sheet Mark this to print all photographs, one copy each If 31 or more images are stored on the memory card Use or to select PrintIf 30 or fewer images are stored on the memory card If you select Select Range If you select ALL PagesIf you select Last Image Machine prints the Photo Index Sheets Chapter Photo Printing from a Memory Card MP370 Press Photo Index Sheet Use or to select Scan Printing all images Use or to select ALL Images Use Select whether to enable borderless printing or not. See Index printing Printing an index Insert the memory card. See Press Photo Use or to select Index INDEX13 PRO A4 Printing a single image Use or to select Single Image Use To select the image number Use or to view your settings on the LCD Printing a range of images Use or to select Select Range If you select Date Press OK/Set Use or to select Image Number or DateIf you select Image Number 4x6 Card size 5x7 A4 size Select Range PRO A4 Dpof Digital Print Order Format printing Machine starts printing according to the Dpof settings Photo Printing Directly from a Digital Camera MP370 Media types for a digital camera Photo Paper ProPhoto Paper Plus Glossy Photo Paper Pro or Photo Paper Plus Glossy Camera Direct COL BLK Press SET on the digital camera Machine starts printing Installing the software System requirements Chapter Becoming Familiar with the Software User authority when using Microsoft Windows 2000/XP Using the MP Toolbox to scan images Software componentsMP Drivers MP Toolbox Uninstalling, reinstalling the software Uninstalling the MP Toolbox Uninstalling the MP Drivers Reinstalling Is the software MP Drivers installed? Is the machine specified as Set as Default Printer?Before printing Is the correct paper set in the multi-purpose tray? Printing documents Cancelling printing Changing print settingsCancelling before the machine starts printing Cancelling after the machine starts printingPage About scanning images Before scanning MP Toolbox opens Scanning using the MP ToolboxScanning methods Click the MP Toolbox button to be used Click Start Document is scanned Scanning from an application software Load the document on the platen glass. See Press Scan Machine switches to scan modeScanning with the operation panel of the machine When to replace an ink tank Replacing ink tanksLow ink warning Compatible ink tanks Replacing an ink tank Guidelines Open the inner cover If you need to replace another ink tank, repeat steps 4 to 100Insert the ink tank into the empty slot on the print head 101 LCD displays a message asking if you replaced an ink tank Resetting the ink counter Use or to select 1.INK VolumeUse or to select 2.INK Count Reset 102 103 Ink counter is now resetChecking the ink level 104 Flowchart of print head maintenanceMaintaining the print head Use or to select 2.MAINTENANCE Printing the nozzle check pattern105 Machine prints a nozzle check pattern Confirming the nozzle check pattern 106If the pattern is not uniform If white vertical lines are obvious in pattern Cleaning the print head 107 Machine prints a print head position pattern Aligning the print head108 109 Repeat steps 8 and 9 for columns B to K Using the calibration function 110 Setting the Power Save Timer 111 Cleaning your machine Cleaning the platen glass and document coverCleaning the exterior 112 113 Cleaning the rollerMachine starts cleaning the roller Removing jammed paper Clearing jams in the paper output trayClearing jams from the multi-purpose tray 114 If there are repeated paper jams RollerPrint media 115 Nothing displays on the LCD there is no power Inner cover cannot be closedPaper output tray cannot be closed Paper output tray cannot be opened 117 When copying or printing from a computerCannot print at all, cannot print correctly 118 119 When copyingPaper curls Outputting stops in-progress Memory card is not recognised120 ZPaper does not feed properly Images on the memory card are not recognised Cannot print correctly from the memory cardPC Cannot write to a memory card from PC 121 122 PC Removable disk does not appear in Windows ExplorerPC The Unplug/Eject icon does not appear Windows PC Computer cannot be started 123 MP Drivers/MP Toolbox MP Toolbox only124 ZOther applications are open Uninstallation of the MP Drivers takes too long Windows XP MP Drivers onlyMessage Version conflict appears on your computer Windows Cannot use the software after upgrading to Windows XP ZYou installed the applications with the MP Toolbox open Device Manager, green mark ? is displayed Windows Me126 ZIn Device Manager, green mark ? is displayed 127 PC Cannot print to a shared printer 128 129 ZThe USB hub or repeater is defective ZThe resolution is low ZThere is moire when you scan printed material130 ZMemory is insufficient 131 ZThe monitor display colours are set too lowZThe scanning area is not specified ZThe scanned area does not cover the entire document 132 Cannot scan correctly with Multi-Scan 133ZThe position or orientation of the documents is incorrect ZThe document is not set flat on the platen glass When the Alarm lamp flashes ZThe resolution is too high or too low134 ZThe image is displayed large small in the application LCD messages 135 136 137 138 Guide ZError message on camera Printer in use Cannot print properly from a digital camera MP370139 Printer warming up 140 If you cannot solve the problem 141 142 Accessing the machine settingsExample When you have finished, press Stop/Reset, if necessary 143If you press Copy or Photo MP370 If you press Additional Functions Function key Copy Menu ENLARGE/REDUCE Menu Paper SelectMenu Density Menu Image Quality 145 Function key Photo MP370 Menu Photo Print Mode MP370Menu Special Copy Menu ALL Images Menu Single ImageMenu Select Range Menu Dpof 147 Function key Additional Functions Menu INK VolumeMenu Maintenance Menu Quiet Printing Menu Extension AmountMenu Card Protect Menu Display Language Menu Power Save Timer For copying149 Paper type displayed in LCD Suitable paper types Paper type settings available Suitable paper types For photo printing MP370For Photo Index Sheet printing MP370 150 Index Numerics Load Paper Please Load Paper and Press SET or Start KEY Resolution See Image quality 32 Roller, cleaning