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Canon MP370, MP360 manual PC Problems scanning, zThe USB hub or repeater is defective

Models: MP360 MP370

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PC Problems scanning

PC Problems scanning

zThe USB hub or repeater is defective.

If you can scan documents successfully after connecting the USB cable directly to the computer, the USB hub or repeater may be broken. Replace if necessary.

zYou cannot scan because the machine is connected to a USB hub.

Connect the USB cable directly to the computer without using a USB hub. To connect to the computer via a USB hub, overwrite the INI file by the following procedure. We recommend that you copy to another folder the files you open in 1, and save the files before overwriting them.

1.In Memo Pad or Text Editor, open the following files. •Windows 98/Me Windows/System/CNCMP51.ini

•Windows 2000 WINNT/system32/CNCMP51.ini •Windows XP WINDOWS/SYSTEM32/CNCMP51.ini

2.Below the last line, add the following two lines, and save the files. Be careful not to overwrite any other portion of the file.

[Scan]

ReadSize=16

zAfter installing the MP Toolbox and MP Drivers, you installed a TWAIN-compliant application.

After installing the software on the machine, if you install a TWAIN-compliant application, the TWAIN system files may not be correctly overwritten, and thus images may not be scanned. Uninstall the software from the machine, then reinstall it. (See page 85.)

Chapter 11

Troubleshooting

129

Image 138

Canon MP370, MP360 manual PC Problems scanning, zThe USB hub or repeater is defective

Contents

SmartBase MP370/MP360 CanonUser’s Guide Safety information z Power supplyz Location z Maintenance z Handlingz Others z LocationDo not use or store the machine outdoors z Power supply 220-240V AC, 50/60 HzIf liquid has spilled into the machine z Handlingz Print head/Ink tanks Legal limitations on usage of your product and the use of images Canon MP370/360 User’s Guide CopyrightTrademarks Exif Print This guide is available on the Setup CD-ROM How to use the documentation providedRead this guide when starting to use the machine This guide is available on the Setup CD-ROMSymbols used in this guide Reading the documentationhighly recommended Keys used in this guide Terms used in this guideDocument Handling ContentsIntroduction Print Media Handling8 Printing from Your Computer Maintenance11 Troubleshooting Scanning12 Appendix Chapter Features of your machineIntroduction Photo printer MP370 Copier PC Printer PC Scannerz Exterior zRear view and interior Main components and their functionsMachine ChapterOperation panel Tray extensionMulti-purpose tray Card slot coverPower connector Access lampUSB connector for digital camera USB connector for computerPhoto Index Sheet key MP370 Operation panelON/OFF key Menu keyColor key Stop/Reset keyAlarm lamp Black keyz Document type Document HandlingDocument requirements z Size W x L3 Gently close the document cover Loading documentsLift the document cover Load your document on the platen glass ChapterRecommended print media and requirements z High Resolution Paper*1Print Media Handling z Plain paperz Photo Paper Pro*1 z Matte Photo Paper*1z Photo Paper Plus Glossy*1 z Transparencies*1z Envelopes Characteristics and applications of print mediaz Plain paper Guidelines and restrictionsGuidelines and restrictions z High Resolution Paper*1z Glossy Photo Paper*1 Guidelines and restrictionsGuidelines and restrictions z Matte Photo Paper*1z Photo Paper Plus Glossy*1 Guidelines and restrictionsz Photo Paper Pro*1 Guidelines and restrictionsGuidelines and restrictions z Transparencies*1z T-Shirt Transfers*1 Guidelines and restrictionsHandling print media General print media guidelinesPaper types you cannot use Photo Paper Pro guidelinesThe print head holder moves to the middle Setting the paper thickness lever1 Lift the scan unit until it locks into place 2 Open the inner coverLoading paper other than envelopes Setting the print media size and typeLoading print media 4 Close the inner cover3 Place a stack of paper print side up in Loading envelopes2 Open the multi-purpose tray , then pull out the tray extension 1 Set the paper thickness lever to the right3 Prepare the envelopes for loading ChapterPrint Media Handling up in the multi-purpose tray , and pinch the paper guide and adjust it to the left side of the stack4 Place the stack of envelopes print side ChapterSetting the print media size and type CopyingDocuments you can copy Chapter6 Use or to select the print media type 4 Use or5 Press OK/Set 7 Press OK/Set1 Load the document on the platen glass Making copies4 Adjust the settings for your document as necessary 2 Press COPY2 Use or to select the image quality Adjusting image quality resolution1 Press Menu repeatedly until 4.IMAGE QUALITY appears 3 Press OK/Set1 Press Menu repeatedly until 3.DENSITY appears Adjusting exposure densityReducing or enlarging a copy 2 Use or to select the exposure1 Press Menu repeatedly until 1.ENLARGE/REDUCE appears Using preset copy ratios2 Use or to select PRESET RATIO 3 Press OK/Set2 Use or to select ZOOM Using custom copy ratios1 Press Menu repeatedly until 1.ENLARGE/REDUCE appears 3 Press OK/Set1 Press Menu repeatedly until 1.ENLARGE/REDUCE appears Advanced copy featuresCopying an image to fit the page 2 Use or to select FIT-TO-PAGELoad the first document on the platen glass Press COPY Copying two pages on a single page4 Adjust the settings for your document as necessary Use or to select the number of copies max. 99 copies7 Press Color for colour copying, or Black for black & white copying 5 Press Menu repeatedly until 5.SPECIAL COPY appears6 Press OK/Set 8 Load the second document on the platen glassLoad the document on the platen glass Press COPY Borderless copying4 Adjust the settings for your document as necessary Use or to select the number of copies max. 99 copies7 Press OK/Set 5 Press Menu repeatedly until 5.SPECIAL COPY appears6 Use or to select BORDERLESS COPY 8 Press ColorLoad the document on the platen glass Press COPY Repeating an image on a page4 Adjust the settings for your document as necessary Use or to select the number of copies max. 99 copies7 Press OK/Set 5 Press Menu repeatedly until 5.SPECIAL COPY appears6 Use or to select IMAGE REPEAT 8 Use or to select AUTO or MANUALCopying 9 Press Color for colour copying, or Black for black & white copyingChapter 2. Press OK/SetLoad the document on the platen glass Press COPY Creating a mirror image4 Adjust the settings for your document as necessary Use or to select the number of copies max. 99 copies7 Press OK/Set Shrinking an image to fit the page6 Use or to select MIRROR IMAGE 8 Press Color for colour copying, or Black for black & white copying6 Use or to select ENTIRE IMAGE 4 Adjust the settings for your document as necessary5 Press Menu repeatedly until 5.SPECIAL COPY appears 7 Press OK/SetStep Photo Printing from a Memory Card MP370Step StepRight card slot Compatible memory cardsLeft card slot ChapterMake sure the machine is turned ON Inserting/removing a memory cardInserting a memory card Open the card slot cover on the lower right of the machineChapter Photo Printing from a Memory Card MP370If the memory card cannot be read, check that 2 Remove the memory card from the card slot Removing a memory card1 Press ON/OFF to turn OFF the machine ChapterSetting borderless printing Convenient printing functionsz To enable/disable borderless printing 6. Press Stop/Reset to switch the machine to standby mode Setting vivid photo printingz To enable/disable vivid photo printing 1. While setting photo printing, VIVID PHOTO is displayed on the LCD1. While setting photo printing, PRINT DATE is displayed on the LCD Setting date printingz To enable/disable date printing 2. Use or to enable or disable date printingPrinting by using the Photo Index Sheet ChapterPhoto Printing from a Memory Card MP370 4 Use or to select PRINT 2 Insert the memory card into the card slot. See page3 Press Photo Index Sheet 5 Press OK/Setz If you select SELECT RANGE z If you select ALL PAGESz If you select LAST IMAGE ChapterChapter 7 Press OK/SetThe machine prints the Photo Index Sheets Photo Printing from a Memory Card MP370Chapter 10 Move the paper thickness lever to the left11 Load the Photo Index Sheet on the platen glass Photo Printing from a Memory Card MP370Chapter 12 Press Photo Index Sheet 13 Use or to select SCAN14 Press OK/Set Photo Printing from a Memory Card MP370Insert the memory card into the card slot. See page Press PHOTO Printing all imagesPress Menu repeatedly until 1.PHOTO PRINT MODE appears 5 Use or to select ALL IMAGES9 Use or to select the print media type 6 Press OK/SetPress OK/Set 10 Press OK/SetSelect whether to enable vivid photo printing or not. See page 11 Select whether to enable borderless printing or not. See pagePress OK/Set Select whether to enable date printing or not. See page Press OK/SetIndex printing ChapterPhoto Printing from a Memory Card MP370 Chapter Printing an indexInsert the memory card. See page Press PHOTO Photo Printing from a Memory Card MP3706 Press OK/Set 4 Press Menu repeatedly until 1.PHOTO PRINT MODE appears5 Use or to select INDEX Press OK/SetPress OK/Set Press OK/Set Select whether to enable date printing or not. See pageSelect whether to enable vivid photo printing or not. See page 14 Press OK/SetInsert the memory card. See page Press PHOTO Printing a single imagePress Menu repeatedly until 1.PHOTO PRINT MODE appears 5 Use or to select SINGLE IMAGE8 Press OK/Set 7 Useto select the image number 10 Press OK/SetSelect whether to enable vivid photo printing or not. See page Select whether to enable borderless printing or not. See pagePress OK/Set Select whether to enable date printing or not. See page 13 Use or to select the print media type21 Press Color Printing a range of images4 Press Menu repeatedly until 1.PHOTO PRINT MODE appears 2 Insert the memory card. See page 3 Press PHOTOz If you select DATE Press OK/Set Use or to select IMAGE NUMBER or DATEz If you select IMAGE NUMBER Chapter9 Use or Select whether to enable borderless printing or not. See page8 Press OK/Set 10 Press OK/SetPress OK/Set Press OK/Set Select whether to enable date printing or not. See pageSelect whether to enable vivid photo printing or not. See page 18 Press OK/SetDPOF DPOF Digital Print Order Format printingInsert the memory card. See page Press PHOTO PRO A4Chapter The machine starts printing according to the DPOF settings4 Press Color Photo Printing from a Memory Card MP370Photo Printing Directly from a Digital Camera MP370 ChapterDigital Camera Setting Card #2 Media types for a digital cameraDigital Camera Setting Card #1 Digital Camera Setting Card #3Photo Printing Directly from a Digital Camera MP370 CAMERA DIRECTThe print setting menu is displayed on the LCD of the digital camera 5 Press SET on the digital cameraThe machine starts printing System requirements Installing the softwareBecoming Familiar with the Software Chapterz If using the machine with USB2.0 Hi-Speed User authority when using Microsoft Windows 2000/XP MP Drivers Using the MP Toolbox to scan imagesSoftware components MP ToolboxUninstalling, reinstalling the software Uninstalling the MP Toolbox3 Follow the instructions on the screen 1 Close any open software applications, including virus checkers Uninstalling the MP DriversReinstalling Restart your computer if a message asking you to do so appearsPrinting from Your Computer Is the software MP Drivers installed?Is the machine specified as Set as Default Printer? Before printingPrinting documents 1 Load paper in the multi-purpose tray. See pageCancelling before the machine starts printing Cancelling printingChanging print settings Cancelling after the machine starts printingPage Before scanning ScanningAbout scanning images Chapterz Using the MP Toolbox See below Scanning using the MP ToolboxScanning methods z Scanning with the operation panel of the machine See pageSave-1 Settings3 Click the MP Toolbox button to be used Save-2The document is scanned 4 If the settings screen appears, change the settings as necessary5 Click Start ChapterWhen using a WIA driver, select WIA Canon MP370 or WIA Canon MP360 Scanning from an application softwareWhen using ScanGear MP, select Canon MP370 or Canon MP360 Load the document on the platen glass. See pageLoad the document on the platen glass. See page Press SCAN Scanning with the operation panel of the machineThe machine switches to scan mode Press Color for colour scanning, or Black for black & white scanningReplacing ink tanks MaintenanceWhen to replace an ink tank Low ink warningMaintenance Replacing an ink tankMake sure the power is turned ON z GuidelinesMaintenance 3 Open the inner coverChapter 6 Insert the ink tank into the empty slot on the print head 7 If you need to replace another ink tank, repeat steps 4 toThe LCD displays a message asking if you replaced an ink tank 8 Close the inner cover9 Return the scan unit to its original position 10 Press4 Use or to select 2.INK COUNT RESET Resetting the ink counter2 Use or to select 1.INK VOLUME 1 Press Additional Functions5 Press OK/Set Checking the ink levelThe ink counter is now reset The LCD displays a message asking if you replaced the black ink tankMaintenance Flowchart of print head maintenanceMaintaining the print head StepMaintenance Printing the nozzle check pattern3 Use or to select 2.MAINTENANCE 1 Load A4- or letter-size plain paper in the multi-purpose tray1. Clean the print head. See page Confirming the nozzle check patternMaintenance z If the lines are broken, or white lines are present in pattern4 Use or to select 2.CLEANING or 3.HEAD REFRESHING as necessary Cleaning the print head1 Press Additional Functions 2 Use or to select 2.MAINTENANCE MaintenanceMaintenance Aligning the print head2 Press Additional Functions 3 Use or to select 2.MAINTENANCE 1 Load A4- or letter-size plain paper in the multi-purpose tray9 Press OK/Set 10 Repeat steps 8 and 9 for columns B to KWhen calibration completes, the machine switches to the standby mode Using the calibration function1 Press Additional Functions 2 Use or to select 2.MAINTENANCE Maintenanceor to select the time to switch the machine to Power Save Setting the Power Save Timer2 Use or to select 7.POWER SAVE TIMER 1 Press Additional FunctionsCleaning your machine Cleaning the platen glass and document coverCleaning the exterior 4 Press OK/Set 5 Use or to select 5.ROLLER CLEANING Cleaning the roller2 Press Additional Functions 3 Use or to select 2.MAINTENANCE The machine starts cleaning the rollerRemoving jammed paper TroubleshootingPaper is jammed Clearing jams in the paper output trayIf there are repeated paper jams zIs the roller clean?zIs the paper guide adjusted correctly? RollerzThe power cord is not correctly connected Problems outputtingNothing displays on the LCD there is no power The cover cannot be closedzThe power cord is defective When copying or printing from a computerzThe power cord is connected to a table tap, OA tap or extension cord zThe Alarm lamp is flashingzThere is some foreign matter in the multi-purpose tray zThe paper is creased or curledzThe roller is dirty zInk has run low or outPaper curls When copyingzYou are using thin paper to print zThe document is not loaded correctlyMemory card is not recognised Memory card problems MP370Outputting stops in-progress zPaper does not feed properlyCannot print correctly from the memory card zCARD PROTECT is set to ON or Photo Print mode is enteredImages on the memory card are not recognised PC Cannot write to a memory card from PCPC Removable disk does not appear in Windows Explorer PC The Unplug/Eject icon does not appear WindowsPC Computer cannot be started PC In Windows Explorer, you cannot display Thumbnails WindowsPC The memory card is recognised as a drive other than Removable Disk zCARD PROTECT is set to ON or Photo Print mode is enteredMP Toolbox only PC Problems installing and uninstalling softwareMP Drivers/MP Toolbox zOther applications are openzYou uninstalled the MP Drivers before uninstalling the MP Toolbox Uninstallation of the MP Drivers takes too long Windows XPzWindows 2000 Service Pack 1 SP1 is not installed on the computer zThe computer has Photoshop installedIn Device Manager, green mark ? is displayed Windows Me PC Problems printing from your computerzYou installed the applications with the MP Toolbox open zIn Device Manager, green mark ? is displayedzThe application has not been allocated enough memory zThe page setting or print setting on the application is incorrectzThere is a problem with the printer driver zThe hard disk does not have enough available spacePC Cannot print to a shared printer zThe Media Type setting is incorrectzThe server is not set up for printer sharing zYou are printing outside the printable areaPC Problems scanning zThe USB hub or repeater is defectivezYou cannot scan because the machine is connected to a USB hub zMemory is insufficient zThe resolution is lowzThere is moire when you scan printed material zThe hard disk does not have enough available memoryzThe scanned area does not cover the entire document zThe monitor display colours are set too lowzThe scanning area is not specified zA cause other than the above is suspectedOnce you have changed your settings, restart your computer zThe document is not set flat on the platen glass Cannot scan correctly with Multi-ScanzThe position or orientation of the documents is incorrect zYou are scanning thick max. 3/4 in./20 mm or curled documentsScanned image is displayed large small on the computer screen When the Alarm lamp flasheszThe resolution is too high or too low zThe image is displayed large small in the applicationCHANGED? LCD messagesBLACK INK CANNOT USE THISThe machine is asking whether You returned the scan unit to its Set-Up GuidePrinter warming up zError message on camera Printer in useCannot print properly from a digital camera MP370 No paperPaper jam Paper lever errorPrinter error Printer cover openIf you cannot solve the problem Appendix How to change settings, and explanation of their contentAccessing the machine settings Example2. Use or to select the setting you want to change 3. Go to step 5 Scroll through and register settings by the following operations6 When you have finished, press Stop/Reset, if necessary with the setting you want to changeMenu PAPER SELECT SettingsFunction key COPY Menu ENLARGE/REDUCE Menu DENSITYChapter Function key PHOTO MP370 Menu PHOTO PRINT MODE MP370Menu SPECIAL COPY AppendixMenu SELECT RANGE Menu ALL IMAGESMenu SINGLE IMAGE Menu DPOFChapter Function key Additional Functions Menu INK VOLUMEMenu MAINTENANCE AppendixMenu CARD PROTECT Menu QUIET PRINTINGMenu EXTENSION AMOUNT Menu DISPLAY LANGUAGEFor copying Settings for paper typesMenu POWER SAVE TIMER Paper type displayed in LCDPaper type settings available For photo printing MP370For Photo Index Sheet printing MP370 Paper type displayed in LCDNumerics IndexIndex Index Resolution See Image quality 32 Roller, cleaning Index