140 | Canon MP360, MP370 guide

<Paper jam>

•Cause: A paper jam has occurred in the machine.

•Action: Remove the jammed paper, load new media, and press [OK/Set].

<Printer cover open>

•Cause: The scan unit is open.

•Action: Return the scan unit to its original position.

<No print head>

•Cause: No print head is installed.

•Action: Install a print head. (See Set-Up Guide.)

•Cause: The print head is defective.

•Action: Contact your local authorised Canon dealer or the Canon help line.

<Waste tank full>

•Cause: The waste ink tank is nearly full.

•Action: Press [Stop/Reset] on the machine to recover from the error. Printing can continue for a little while. However, when the waste tank becomes full, printing will be disabled. Contact your local authorised Canon dealer or the Canon help line as soon as possible.

<Paper lever error>

•Cause: Incorrect position of the paper thickness lever.

•Action: Adjust the paper thickness lever to the left position (for plain paper).

<Printer error>

•Cause: An error requiring servicing has occurred.

•Action: Turn OFF the machine, unplug the power cord from the power supply, plug the power cord back in after 15 seconds, and then turn ON the machine. If the same error occurs, contact your local authorised Canon dealer or the Canon help line.

Chapter 11

Troubleshooting

140

Image 149

Canon MP360, MP370 manual 140

Contents

SmartBase MP370/MP360 Location Safety informationPower supply Handling Maintenance Others III Power supply Handling Print head/Ink tanks VII Trademarks Copyright Exif Print Read this guide when starting to use the machine How to use the documentation providedThis guide is available on the Setup CD-ROM Be sure to read this guide first Highly recommended Symbols used in this guideReading the documentation Terms used in this guide Keys used in this guide Contents Troubleshooting MaintenancePrinting from Your Computer Scanning Appendix Photo printer MP370 Copier PC Printer PC Scanner Features of your machine Exterior ZRear view and interior Main components and their functionsMachine Multi-purpose tray Tray extensionOperation panel Card slot cover USB connector for digital camera Access lampPower connector USB connector for computer Operation panel Alarm lamp Stop/Reset keyColor key Black key Document type Document requirementsSize W x L Quantity Gently close the document cover Loading documents Recommended print media and requirements High Resolution Paper*1Plain paper Envelopes Photo Paper Plus Glossy*1 Matte Photo Paper*1Photo Paper Pro*1 Transparencies*1 Guidelines and restrictions Characteristics and applications of print media High Resolution Paper*1 Matte Photo Paper*1 Photo Paper Pro*1 Fine Photo Paper types you cannot use General print media guidelinesHandling print media Photo Paper Pro guidelines Print head holder moves to the middle Setting the paper thickness leverLift the scan unit until it locks into place Loading paper other than envelopes Setting the print media size and typeLoading print media Set the paper thickness lever to the right Loading envelopes Prepare the envelopes for loading Chapter Print Media Handling Press OK/Set Documents you can copy Use or to select the print media type Use or Making copies Adjust the settings for your document as necessaryLoad the document on the platen glass Press Copy Use or to select the number of copies max copies Use or to select the image quality Adjusting image quality resolutionPress Menu repeatedly until 4.IMAGE Quality appears Reducing or enlarging a copy Adjusting exposure densityPress Menu repeatedly until 3.DENSITY appears Use or to select the exposure Use or to select Preset Ratio Using preset copy ratiosPress Menu repeatedly until 1.ENLARGE/REDUCE appears Use or to select the copy ratio Use To select a copy ratio between 25% and 400% Using custom copy ratiosUse or to select Zoom Use or to select FIT-TO-PAGE Advanced copy featuresCopying an image to fit Copying two pages on a single Load the second document on the platen glass Press Menu repeatedly until 5.SPECIAL Copy appears Borderless copying Press Color Use or to select Borderless Copy Repeating an image on a Use or to select Auto or Manual Use or to select Image RepeatIf you select Auto If you select Manual Vertical Horizontal Creating a mirror image Use or to select Mirror Image Shrinking an image to fit Use or to select Entire Image Photo Printing from a Memory Card MP370 Left card slot Right card slot Compatible memory cards Inserting a memory card Inserting/removing a memory card Chapter Photo Printing from a Memory Card MP370 Remove the memory card from the card slot Removing a memory cardPress ON/OFF to turn OFF the machine Convenient printing functions Setting borderless printingTo enable/disable borderless printing To select the width to be cropped for borderless printing Setting vivid photo printingTo enable/disable vivid photo printing To enable/disable date printing Setting date printing Mark this to print all photographs, one copy each Printing by using the Photo Index Sheet If 31 or more images are stored on the memory card Use or to select PrintIf 30 or fewer images are stored on the memory card If you select Select Range If you select ALL PagesIf you select Last Image Machine prints the Photo Index Sheets Chapter Photo Printing from a Memory Card MP370 Press Photo Index Sheet Use or to select Scan Use or to select ALL Images Printing all images Use Select whether to enable borderless printing or not. See Index printing Insert the memory card. See Press Photo Printing an index Use or to select Index INDEX13 PRO A4 Use or to select Single Image Printing a single image Use To select the image number Use or to view your settings on the LCD Use or to select Select Range Printing a range of images If you select Date Press OK/Set Use or to select Image Number or DateIf you select Image Number 4x6 Card size 5x7 A4 size Select Range PRO A4 Dpof Digital Print Order Format printing Machine starts printing according to the Dpof settings Photo Printing Directly from a Digital Camera MP370 Photo Paper Pro Media types for a digital cameraPhoto Paper Plus Glossy Photo Paper Pro or Photo Paper Plus Glossy Camera Direct COL BLK Machine starts printing Press SET on the digital camera System requirements Installing the software Chapter Becoming Familiar with the Software User authority when using Microsoft Windows 2000/XP Software components Using the MP Toolbox to scan imagesMP Drivers MP Toolbox Uninstalling the MP Toolbox Uninstalling, reinstalling the software Reinstalling Uninstalling the MP Drivers Is the machine specified as Set as Default Printer? Is the software MP Drivers installed?Before printing Is the correct paper set in the multi-purpose tray? Printing documents Changing print settings Cancelling printingCancelling before the machine starts printing Cancelling after the machine starts printingPage Before scanning About scanning images MP Toolbox opens Scanning using the MP ToolboxScanning methods Click the MP Toolbox button to be used Document is scanned Click Start Scanning from an application software Load the document on the platen glass. See Press Scan Machine switches to scan modeScanning with the operation panel of the machine Replacing ink tanks When to replace an ink tankLow ink warning Compatible ink tanks Guidelines Replacing an ink tank Open the inner cover If you need to replace another ink tank, repeat steps 4 to 100Insert the ink tank into the empty slot on the print head LCD displays a message asking if you replaced an ink tank 101 Use or to select 1.INK Volume Resetting the ink counterUse or to select 2.INK Count Reset 102 103 Ink counter is now resetChecking the ink level 104 Flowchart of print head maintenanceMaintaining the print head Printing the nozzle check pattern Use or to select 2.MAINTENANCE105 Machine prints a nozzle check pattern 106 Confirming the nozzle check patternIf the pattern is not uniform If white vertical lines are obvious in pattern 107 Cleaning the print head Machine prints a print head position pattern Aligning the print head108 Repeat steps 8 and 9 for columns B to K 109 110 Using the calibration function 111 Setting the Power Save Timer Cleaning the platen glass and document cover Cleaning your machineCleaning the exterior 112 113 Cleaning the rollerMachine starts cleaning the roller Clearing jams in the paper output tray Removing jammed paperClearing jams from the multi-purpose tray 114 Roller If there are repeated paper jamsPrint media 115 Inner cover cannot be closed Nothing displays on the LCD there is no powerPaper output tray cannot be closed Paper output tray cannot be opened 117 When copying or printing from a computerCannot print at all, cannot print correctly 118 119 When copyingPaper curls Memory card is not recognised Outputting stops in-progress120 ZPaper does not feed properly Cannot print correctly from the memory card Images on the memory card are not recognisedPC Cannot write to a memory card from PC 121 122 PC Removable disk does not appear in Windows ExplorerPC The Unplug/Eject icon does not appear Windows 123 PC Computer cannot be started MP Toolbox only MP Drivers/MP Toolbox124 ZOther applications are open MP Drivers only Uninstallation of the MP Drivers takes too long Windows XPMessage Version conflict appears on your computer Windows Cannot use the software after upgrading to Windows XP Device Manager, green mark ? is displayed Windows Me ZYou installed the applications with the MP Toolbox open126 ZIn Device Manager, green mark ? is displayed 127 128 PC Cannot print to a shared printer ZThe USB hub or repeater is defective 129 ZThere is moire when you scan printed material ZThe resolution is low130 ZMemory is insufficient ZThe monitor display colours are set too low 131ZThe scanning area is not specified ZThe scanned area does not cover the entire document 132 133 Cannot scan correctly with Multi-ScanZThe position or orientation of the documents is incorrect ZThe document is not set flat on the platen glass ZThe resolution is too high or too low When the Alarm lamp flashes134 ZThe image is displayed large small in the application 135 LCD messages 136 137 Guide 138 Cannot print properly from a digital camera MP370 ZError message on camera Printer in use139 Printer warming up 140 141 If you cannot solve the problem 142 Accessing the machine settingsExample 143 When you have finished, press Stop/Reset, if necessaryIf you press Copy or Photo MP370 If you press Additional Functions Menu Paper Select Function key Copy Menu ENLARGE/REDUCEMenu Density Menu Image Quality 145 Function key Photo MP370 Menu Photo Print Mode MP370Menu Special Copy Menu Single Image Menu ALL ImagesMenu Select Range Menu Dpof 147 Function key Additional Functions Menu INK VolumeMenu Maintenance Menu Extension Amount Menu Quiet PrintingMenu Card Protect Menu Display Language For copying Menu Power Save Timer149 Paper type displayed in LCD Suitable paper types For photo printing MP370 Paper type settings available Suitable paper typesFor Photo Index Sheet printing MP370 150 Numerics Index Load Paper Please Load Paper and Press SET or Start KEY Resolution See Image quality 32 Roller, cleaning