MP Drivers/MP Toolbox, MP Toolbox only, 124 | Canon MP360, MP370

PC Problems installing and uninstalling software

MP Drivers/MP Toolbox

zYou have not followed the instructions in the Set-Up Guide to install the software.

If you have not followed the installation procedure correctly, reinstall the software. If there was an error during installation and installation was not completed, restart your computer and reinstall the software.

zOther applications are open.

If you have other applications (including virus checkers) open, close all of them and reinstall the software.

zThe computer has an old version of the software installed. (Canon MultiPASS is registered as a startup item in the Start menu program.)

Uninstall the earlier version of the software following the instructions in the Software Guide of that version, and reinstall the new version.

MP Toolbox only

zInstallation did not complete for some reason, and unnecessary files remain.

Follow this procedure: (See Software Guide.)

1.To prepare for forced re-installation, on the Windows desktop, double-click [My Computer]. Open the CD-ROM icon, then double-click [\MP\English\Toolbox\Setup\Frclnst.exe].

2.Return to the folder a level above, then double-click [\MP\English\Toolbox\Setup.exe] to re-install.

Chapter 11

Troubleshooting

124

Image 133

Canon MP360, MP370 manual MP Drivers/MP Toolbox, MP Toolbox only, 124, ZOther applications are open

Contents

SmartBase MP370/MP360 Power supply Safety informationLocation Handling Maintenance Others III Power supply Handling Print head/Ink tanks VII Trademarks Copyright Exif Print Read this guide when starting to use the machine How to use the documentation providedThis guide is available on the Setup CD-ROM Be sure to read this guide first Reading the documentation Symbols used in this guideHighly recommended Terms used in this guide Keys used in this guide Contents Troubleshooting MaintenancePrinting from Your Computer Scanning Appendix Photo printer MP370 Copier PC Printer PC Scanner Features of your machine Machine Main components and their functionsExterior ZRear view and interior Multi-purpose tray Tray extensionOperation panel Card slot cover USB connector for digital camera Access lampPower connector USB connector for computer Operation panel Alarm lamp Stop/Reset keyColor key Black key Document type Document requirementsSize W x L Quantity Gently close the document cover Loading documents Recommended print media and requirements High Resolution Paper*1Plain paper Envelopes Photo Paper Plus Glossy*1 Matte Photo Paper*1Photo Paper Pro*1 Transparencies*1 Guidelines and restrictions Characteristics and applications of print media High Resolution Paper*1 Matte Photo Paper*1 Photo Paper Pro*1 Fine Photo Paper types you cannot use General print media guidelinesHandling print media Photo Paper Pro guidelines Lift the scan unit until it locks into place Setting the paper thickness leverPrint head holder moves to the middle Loading print media Setting the print media size and typeLoading paper other than envelopes Set the paper thickness lever to the right Loading envelopes Prepare the envelopes for loading Chapter Print Media Handling Press OK/Set Documents you can copy Use or to select the print media type Use or Making copies Adjust the settings for your document as necessaryLoad the document on the platen glass Press Copy Use or to select the number of copies max copies Press Menu repeatedly until 4.IMAGE Quality appears Adjusting image quality resolutionUse or to select the image quality Reducing or enlarging a copy Adjusting exposure densityPress Menu repeatedly until 3.DENSITY appears Use or to select the exposure Use or to select Preset Ratio Using preset copy ratiosPress Menu repeatedly until 1.ENLARGE/REDUCE appears Use or to select the copy ratio Use or to select Zoom Using custom copy ratiosUse To select a copy ratio between 25% and 400% Copying an image to fit Advanced copy featuresUse or to select FIT-TO-PAGE Copying two pages on a single Load the second document on the platen glass Press Menu repeatedly until 5.SPECIAL Copy appears Borderless copying Press Color Use or to select Borderless Copy Repeating an image on a Use or to select Auto or Manual Use or to select Image RepeatIf you select Auto If you select Manual Vertical Horizontal Creating a mirror image Use or to select Mirror Image Shrinking an image to fit Use or to select Entire Image Photo Printing from a Memory Card MP370 Left card slot Right card slot Compatible memory cards Inserting a memory card Inserting/removing a memory card Chapter Photo Printing from a Memory Card MP370 Press ON/OFF to turn OFF the machine Removing a memory cardRemove the memory card from the card slot To enable/disable borderless printing Setting borderless printingConvenient printing functions To enable/disable vivid photo printing Setting vivid photo printingTo select the width to be cropped for borderless printing To enable/disable date printing Setting date printing Mark this to print all photographs, one copy each Printing by using the Photo Index Sheet If 30 or fewer images are stored on the memory card Use or to select PrintIf 31 or more images are stored on the memory card If you select Last Image If you select ALL PagesIf you select Select Range Machine prints the Photo Index Sheets Chapter Photo Printing from a Memory Card MP370 Press Photo Index Sheet Use or to select Scan Use or to select ALL Images Printing all images Use Select whether to enable borderless printing or not. See Index printing Insert the memory card. See Press Photo Printing an index Use or to select Index INDEX13 PRO A4 Use or to select Single Image Printing a single image Use To select the image number Use or to view your settings on the LCD Use or to select Select Range Printing a range of images If you select Image Number Press OK/Set Use or to select Image Number or DateIf you select Date 4x6 Card size 5x7 A4 size Select Range PRO A4 Dpof Digital Print Order Format printing Machine starts printing according to the Dpof settings Photo Printing Directly from a Digital Camera MP370 Photo Paper Pro Media types for a digital cameraPhoto Paper Plus Glossy Photo Paper Pro or Photo Paper Plus Glossy Camera Direct COL BLK Machine starts printing Press SET on the digital camera System requirements Installing the software Chapter Becoming Familiar with the Software User authority when using Microsoft Windows 2000/XP Software components Using the MP Toolbox to scan imagesMP Drivers MP Toolbox Uninstalling the MP Toolbox Uninstalling, reinstalling the software Reinstalling Uninstalling the MP Drivers Is the machine specified as Set as Default Printer? Is the software MP Drivers installed?Before printing Is the correct paper set in the multi-purpose tray? Printing documents Changing print settings Cancelling printingCancelling before the machine starts printing Cancelling after the machine starts printingPage Before scanning About scanning images Scanning methods Scanning using the MP ToolboxMP Toolbox opens Click the MP Toolbox button to be used Document is scanned Click Start Scanning from an application software Scanning with the operation panel of the machine Machine switches to scan modeLoad the document on the platen glass. See Press Scan Replacing ink tanks When to replace an ink tankLow ink warning Compatible ink tanks Guidelines Replacing an ink tank Open the inner cover Insert the ink tank into the empty slot on the print head 100If you need to replace another ink tank, repeat steps 4 to LCD displays a message asking if you replaced an ink tank 101 Use or to select 1.INK Volume Resetting the ink counterUse or to select 2.INK Count Reset 102 Checking the ink level Ink counter is now reset103 Maintaining the print head Flowchart of print head maintenance104 Printing the nozzle check pattern Use or to select 2.MAINTENANCE105 Machine prints a nozzle check pattern 106 Confirming the nozzle check patternIf the pattern is not uniform If white vertical lines are obvious in pattern 107 Cleaning the print head 108 Aligning the print headMachine prints a print head position pattern Repeat steps 8 and 9 for columns B to K 109 110 Using the calibration function 111 Setting the Power Save Timer Cleaning the platen glass and document cover Cleaning your machineCleaning the exterior 112 Machine starts cleaning the roller Cleaning the roller113 Clearing jams in the paper output tray Removing jammed paperClearing jams from the multi-purpose tray 114 Roller If there are repeated paper jamsPrint media 115 Inner cover cannot be closed Nothing displays on the LCD there is no powerPaper output tray cannot be closed Paper output tray cannot be opened Cannot print at all, cannot print correctly When copying or printing from a computer117 118 Paper curls When copying119 Memory card is not recognised Outputting stops in-progress120 ZPaper does not feed properly Cannot print correctly from the memory card Images on the memory card are not recognisedPC Cannot write to a memory card from PC 121 PC The Unplug/Eject icon does not appear Windows PC Removable disk does not appear in Windows Explorer122 123 PC Computer cannot be started MP Toolbox only MP Drivers/MP Toolbox124 ZOther applications are open MP Drivers only Uninstallation of the MP Drivers takes too long Windows XPMessage Version conflict appears on your computer Windows Cannot use the software after upgrading to Windows XP Device Manager, green mark ? is displayed Windows Me ZYou installed the applications with the MP Toolbox open126 ZIn Device Manager, green mark ? is displayed 127 128 PC Cannot print to a shared printer ZThe USB hub or repeater is defective 129 ZThere is moire when you scan printed material ZThe resolution is low130 ZMemory is insufficient ZThe monitor display colours are set too low 131ZThe scanning area is not specified ZThe scanned area does not cover the entire document 132 133 Cannot scan correctly with Multi-ScanZThe position or orientation of the documents is incorrect ZThe document is not set flat on the platen glass ZThe resolution is too high or too low When the Alarm lamp flashes134 ZThe image is displayed large small in the application 135 LCD messages 136 137 Guide 138 Cannot print properly from a digital camera MP370 ZError message on camera Printer in use139 Printer warming up 140 141 If you cannot solve the problem Example Accessing the machine settings142 143 When you have finished, press Stop/Reset, if necessaryIf you press Copy or Photo MP370 If you press Additional Functions Menu Paper Select Function key Copy Menu ENLARGE/REDUCEMenu Density Menu Image Quality Menu Special Copy Function key Photo MP370 Menu Photo Print Mode MP370145 Menu Single Image Menu ALL ImagesMenu Select Range Menu Dpof Menu Maintenance Function key Additional Functions Menu INK Volume147 Menu Extension Amount Menu Quiet PrintingMenu Card Protect Menu Display Language For copying Menu Power Save Timer149 Paper type displayed in LCD Suitable paper types For photo printing MP370 Paper type settings available Suitable paper typesFor Photo Index Sheet printing MP370 150 Numerics Index Load Paper Please Load Paper and Press SET or Start KEY Resolution See Image quality 32 Roller, cleaning