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Canon MP360, MP370 manual PC Problems installing and uninstalling software, MP Drivers/MP Toolbox

Models: MP360 MP370

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PC Problems installing and uninstalling software

PC Problems installing and uninstalling software

MP Drivers/MP Toolbox

zYou have not followed the instructions in the Set-Up Guide to install the software.

If you have not followed the installation procedure correctly, reinstall the software. If there was an error during installation and installation was not completed, restart your computer and reinstall the software.

zOther applications are open.

If you have other applications (including virus checkers) open, close all of them and reinstall the software.

zThe computer has an old version of the software installed. (Canon MultiPASS is registered as a startup item in the Start menu program.)

Uninstall the earlier version of the software following the instructions in the Software Guide of that version, and reinstall the new version.

MP Toolbox only

zInstallation did not complete for some reason, and unnecessary files remain.

Follow this procedure: (See Software Guide.)

1.To prepare for forced re-installation, on the Windows desktop, double-click [My Computer]. Open the CD-ROM icon, then double-click [\MP\English\Toolbox\Setup\Frclnst.exe].

2.Return to the folder a level above, then double-click [\MP\English\Toolbox\Setup.exe] to re-install.

Chapter 11

Troubleshooting

124

Image 133

Canon MP360, MP370 manual PC Problems installing and uninstalling software, MP Drivers/MP Toolbox, MP Toolbox only

Contents

Canon SmartBase MP370/MP360User’s Guide z Power supply Safety informationz Location z Handling z Maintenancez Location z OthersDo not use or store the machine outdoors 220-240V AC, 50/60 Hz z Power supplyz Handling If liquid has spilled into the machinez Print head/Ink tanks Legal limitations on usage of your product and the use of images Copyright Canon MP370/360 User’s GuideTrademarks Exif Print Read this guide when starting to use the machine How to use the documentation providedThis guide is available on the Setup CD-ROM This guide is available on the Setup CD-ROMReading the documentation Symbols used in this guidehighly recommended Terms used in this guide Keys used in this guideIntroduction ContentsDocument Handling Print Media Handling11 Troubleshooting Maintenance8 Printing from Your Computer Scanning12 Appendix Introduction Features of your machineChapter Photo printer MP370 Copier PC Printer PC ScannerMachine Main components and their functionsz Exterior zRear view and interior ChapterMulti-purpose tray Tray extensionOperation panel Card slot coverUSB connector for digital camera Access lampPower connector USB connector for computerON/OFF key Operation panelPhoto Index Sheet key MP370 Menu keyAlarm lamp Stop/Reset keyColor key Black keyDocument requirements Document Handlingz Document type z Size W x LLift the document cover Load your document on the platen glass Loading documents3 Gently close the document cover ChapterPrint Media Handling z High Resolution Paper*1Recommended print media and requirements z Plain paperz Photo Paper Plus Glossy*1 z Matte Photo Paper*1z Photo Paper Pro*1 z Transparencies*1z Plain paper Characteristics and applications of print mediaz Envelopes Guidelines and restrictionsz Glossy Photo Paper*1 z High Resolution Paper*1Guidelines and restrictions Guidelines and restrictionsz Photo Paper Plus Glossy*1 z Matte Photo Paper*1Guidelines and restrictions Guidelines and restrictionsGuidelines and restrictions z Photo Paper Pro*1z T-Shirt Transfers*1 z Transparencies*1Guidelines and restrictions Guidelines and restrictionsPaper types you cannot use General print media guidelinesHandling print media Photo Paper Pro guidelines1 Lift the scan unit until it locks into place Setting the paper thickness leverThe print head holder moves to the middle 2 Open the inner coverLoading print media Setting the print media size and typeLoading paper other than envelopes 4 Close the inner cover2 Open the multi-purpose tray , then pull out the tray extension Loading envelopes3 Place a stack of paper print side up in 1 Set the paper thickness lever to the rightChapter 3 Prepare the envelopes for loadingPrint Media Handling 4 Place the stack of envelopes print side pinch the paper guide and adjust it to the left side of the stackup in the multi-purpose tray , and ChapterDocuments you can copy CopyingSetting the print media size and type Chapter5 Press OK/Set 4 Use or6 Use or to select the print media type 7 Press OK/Set4 Adjust the settings for your document as necessary Making copies1 Load the document on the platen glass 2 Press COPY1 Press Menu repeatedly until 4.IMAGE QUALITY appears Adjusting image quality resolution2 Use or to select the image quality 3 Press OK/SetReducing or enlarging a copy Adjusting exposure density1 Press Menu repeatedly until 3.DENSITY appears 2 Use or to select the exposure2 Use or to select PRESET RATIO Using preset copy ratios1 Press Menu repeatedly until 1.ENLARGE/REDUCE appears 3 Press OK/Set1 Press Menu repeatedly until 1.ENLARGE/REDUCE appears Using custom copy ratios2 Use or to select ZOOM 3 Press OK/SetCopying an image to fit the page Advanced copy features1 Press Menu repeatedly until 1.ENLARGE/REDUCE appears 2 Use or to select FIT-TO-PAGE4 Adjust the settings for your document as necessary Copying two pages on a single pageLoad the first document on the platen glass Press COPY Use or to select the number of copies max. 99 copies6 Press OK/Set 5 Press Menu repeatedly until 5.SPECIAL COPY appears7 Press Color for colour copying, or Black for black & white copying 8 Load the second document on the platen glass4 Adjust the settings for your document as necessary Borderless copyingLoad the document on the platen glass Press COPY Use or to select the number of copies max. 99 copies6 Use or to select BORDERLESS COPY 5 Press Menu repeatedly until 5.SPECIAL COPY appears7 Press OK/Set 8 Press Color4 Adjust the settings for your document as necessary Repeating an image on a pageLoad the document on the platen glass Press COPY Use or to select the number of copies max. 99 copies6 Use or to select IMAGE REPEAT 5 Press Menu repeatedly until 5.SPECIAL COPY appears7 Press OK/Set 8 Use or to select AUTO or MANUALChapter 9 Press Color for colour copying, or Black for black & white copyingCopying 2. Press OK/Set4 Adjust the settings for your document as necessary Creating a mirror imageLoad the document on the platen glass Press COPY Use or to select the number of copies max. 99 copies6 Use or to select MIRROR IMAGE Shrinking an image to fit the page7 Press OK/Set 8 Press Color for colour copying, or Black for black & white copying5 Press Menu repeatedly until 5.SPECIAL COPY appears 4 Adjust the settings for your document as necessary6 Use or to select ENTIRE IMAGE 7 Press OK/SetStep Photo Printing from a Memory Card MP370Step StepLeft card slot Compatible memory cardsRight card slot ChapterInserting a memory card Inserting/removing a memory cardMake sure the machine is turned ON Open the card slot cover on the lower right of the machinePhoto Printing from a Memory Card MP370 ChapterIf the memory card cannot be read, check that 1 Press ON/OFF to turn OFF the machine Removing a memory card2 Remove the memory card from the card slot ChapterConvenient printing functions Setting borderless printingz To enable/disable borderless printing z To enable/disable vivid photo printing Setting vivid photo printing6. Press Stop/Reset to switch the machine to standby mode 1. While setting photo printing, VIVID PHOTO is displayed on the LCDz To enable/disable date printing Setting date printing1. While setting photo printing, PRINT DATE is displayed on the LCD 2. Use or to enable or disable date printingChapter Printing by using the Photo Index SheetPhoto Printing from a Memory Card MP370 3 Press Photo Index Sheet 2 Insert the memory card into the card slot. See page4 Use or to select PRINT 5 Press OK/Setz If you select LAST IMAGE z If you select ALL PAGESz If you select SELECT RANGE ChapterThe machine prints the Photo Index Sheets 7 Press OK/SetChapter Photo Printing from a Memory Card MP37011 Load the Photo Index Sheet on the platen glass 10 Move the paper thickness lever to the leftChapter Photo Printing from a Memory Card MP37014 Press OK/Set 12 Press Photo Index Sheet 13 Use or to select SCANChapter Photo Printing from a Memory Card MP370Press Menu repeatedly until 1.PHOTO PRINT MODE appears Printing all imagesInsert the memory card into the card slot. See page Press PHOTO 5 Use or to select ALL IMAGESPress OK/Set 6 Press OK/Set9 Use or to select the print media type 10 Press OK/SetPress OK/Set Select whether to enable date printing or not. See page 11 Select whether to enable borderless printing or not. See pageSelect whether to enable vivid photo printing or not. See page Press OK/SetChapter Index printingPhoto Printing from a Memory Card MP370 Insert the memory card. See page Press PHOTO Printing an indexChapter Photo Printing from a Memory Card MP3705 Use or to select INDEX 4 Press Menu repeatedly until 1.PHOTO PRINT MODE appears6 Press OK/Set Press OK/SetSelect whether to enable vivid photo printing or not. See page Press OK/Set Select whether to enable date printing or not. See pagePress OK/Set 14 Press OK/SetPress Menu repeatedly until 1.PHOTO PRINT MODE appears Printing a single imageInsert the memory card. See page Press PHOTO 5 Use or to select SINGLE IMAGEto select the image number 7 Use8 Press OK/Set 10 Press OK/SetPress OK/Set Select whether to enable date printing or not. See page Select whether to enable borderless printing or not. See pageSelect whether to enable vivid photo printing or not. See page 13 Use or to select the print media type4 Press Menu repeatedly until 1.PHOTO PRINT MODE appears Printing a range of images21 Press Color 2 Insert the memory card. See page 3 Press PHOTOz If you select IMAGE NUMBER Press OK/Set Use or to select IMAGE NUMBER or DATEz If you select DATE Chapter8 Press OK/Set Select whether to enable borderless printing or not. See page9 Use or 10 Press OK/SetSelect whether to enable vivid photo printing or not. See page Press OK/Set Select whether to enable date printing or not. See pagePress OK/Set 18 Press OK/SetInsert the memory card. See page Press PHOTO DPOF Digital Print Order Format printingDPOF PRO A44 Press Color The machine starts printing according to the DPOF settingsChapter Photo Printing from a Memory Card MP370Chapter Photo Printing Directly from a Digital Camera MP370Digital Camera Setting Card #1 Media types for a digital cameraDigital Camera Setting Card #2 Digital Camera Setting Card #3CAMERA DIRECT Photo Printing Directly from a Digital Camera MP3705 Press SET on the digital camera The print setting menu is displayed on the LCD of the digital cameraThe machine starts printing Becoming Familiar with the Software Installing the softwareSystem requirements Chapterz If using the machine with USB2.0 Hi-Speed User authority when using Microsoft Windows 2000/XP Software components Using the MP Toolbox to scan imagesMP Drivers MP ToolboxUninstalling the MP Toolbox Uninstalling, reinstalling the software3 Follow the instructions on the screen Reinstalling Uninstalling the MP Drivers1 Close any open software applications, including virus checkers Restart your computer if a message asking you to do so appearsIs the machine specified as Set as Default Printer? Is the software MP Drivers installed?Printing from Your Computer Before printing1 Load paper in the multi-purpose tray. See page Printing documentsChanging print settings Cancelling printingCancelling before the machine starts printing Cancelling after the machine starts printingPage About scanning images ScanningBefore scanning ChapterScanning methods Scanning using the MP Toolboxz Using the MP Toolbox See below z Scanning with the operation panel of the machine See page3 Click the MP Toolbox button to be used SettingsSave-1 Save-25 Click Start 4 If the settings screen appears, change the settings as necessaryThe document is scanned ChapterWhen using ScanGear MP, select Canon MP370 or Canon MP360 Scanning from an application softwareWhen using a WIA driver, select WIA Canon MP370 or WIA Canon MP360 Load the document on the platen glass. See pageThe machine switches to scan mode Scanning with the operation panel of the machineLoad the document on the platen glass. See page Press SCAN Press Color for colour scanning, or Black for black & white scanningWhen to replace an ink tank MaintenanceReplacing ink tanks Low ink warningMake sure the power is turned ON Replacing an ink tankMaintenance z Guidelines3 Open the inner cover MaintenanceChapter 7 If you need to replace another ink tank, repeat steps 4 to 6 Insert the ink tank into the empty slot on the print head9 Return the scan unit to its original position 8 Close the inner coverThe LCD displays a message asking if you replaced an ink tank 10 Press2 Use or to select 1.INK VOLUME Resetting the ink counter4 Use or to select 2.INK COUNT RESET 1 Press Additional FunctionsThe ink counter is now reset Checking the ink level5 Press OK/Set The LCD displays a message asking if you replaced the black ink tankMaintaining the print head Flowchart of print head maintenanceMaintenance Step3 Use or to select 2.MAINTENANCE Printing the nozzle check patternMaintenance 1 Load A4- or letter-size plain paper in the multi-purpose trayMaintenance Confirming the nozzle check pattern1. Clean the print head. See page z If the lines are broken, or white lines are present in pattern1 Press Additional Functions 2 Use or to select 2.MAINTENANCE Cleaning the print head4 Use or to select 2.CLEANING or 3.HEAD REFRESHING as necessary Maintenance2 Press Additional Functions 3 Use or to select 2.MAINTENANCE Aligning the print headMaintenance 1 Load A4- or letter-size plain paper in the multi-purpose tray10 Repeat steps 8 and 9 for columns B to K 9 Press OK/Set1 Press Additional Functions 2 Use or to select 2.MAINTENANCE Using the calibration functionWhen calibration completes, the machine switches to the standby mode Maintenance2 Use or to select 7.POWER SAVE TIMER Setting the Power Save Timeror to select the time to switch the machine to Power Save 1 Press Additional FunctionsCleaning the platen glass and document cover Cleaning your machineCleaning the exterior 2 Press Additional Functions 3 Use or to select 2.MAINTENANCE Cleaning the roller4 Press OK/Set 5 Use or to select 5.ROLLER CLEANING The machine starts cleaning the rollerPaper is jammed TroubleshootingRemoving jammed paper Clearing jams in the paper output trayzIs the paper guide adjusted correctly? zIs the roller clean?If there are repeated paper jams RollerNothing displays on the LCD there is no power Problems outputtingzThe power cord is not correctly connected The cover cannot be closedzThe power cord is connected to a table tap, OA tap or extension cord When copying or printing from a computerzThe power cord is defective zThe Alarm lamp is flashingzThe roller is dirty zThe paper is creased or curledzThere is some foreign matter in the multi-purpose tray zInk has run low or outzYou are using thin paper to print When copyingPaper curls zThe document is not loaded correctlyOutputting stops in-progress Memory card problems MP370Memory card is not recognised zPaper does not feed properlyImages on the memory card are not recognised zCARD PROTECT is set to ON or Photo Print mode is enteredCannot print correctly from the memory card PC Cannot write to a memory card from PCPC The Unplug/Eject icon does not appear Windows PC Removable disk does not appear in Windows ExplorerPC The memory card is recognised as a drive other than Removable Disk PC In Windows Explorer, you cannot display Thumbnails WindowsPC Computer cannot be started zCARD PROTECT is set to ON or Photo Print mode is enteredMP Drivers/MP Toolbox PC Problems installing and uninstalling softwareMP Toolbox only zOther applications are openzWindows 2000 Service Pack 1 SP1 is not installed on the computer Uninstallation of the MP Drivers takes too long Windows XPzYou uninstalled the MP Drivers before uninstalling the MP Toolbox zThe computer has Photoshop installedzYou installed the applications with the MP Toolbox open PC Problems printing from your computerIn Device Manager, green mark ? is displayed Windows Me zIn Device Manager, green mark ? is displayedzThere is a problem with the printer driver zThe page setting or print setting on the application is incorrectzThe application has not been allocated enough memory zThe hard disk does not have enough available spacezThe server is not set up for printer sharing zThe Media Type setting is incorrectPC Cannot print to a shared printer zYou are printing outside the printable areazThe USB hub or repeater is defective PC Problems scanningzYou cannot scan because the machine is connected to a USB hub zThere is moire when you scan printed material zThe resolution is lowzMemory is insufficient zThe hard disk does not have enough available memoryzThe scanning area is not specified zThe monitor display colours are set too lowzThe scanned area does not cover the entire document zA cause other than the above is suspectedOnce you have changed your settings, restart your computer zThe position or orientation of the documents is incorrect Cannot scan correctly with Multi-ScanzThe document is not set flat on the platen glass zYou are scanning thick max. 3/4 in./20 mm or curled documentszThe resolution is too high or too low When the Alarm lamp flashesScanned image is displayed large small on the computer screen zThe image is displayed large small in the applicationBLACK INK LCD messagesCHANGED? CANNOT USE THISThe machine is asking whether You returned the scan unit to its Guide Set-UpCannot print properly from a digital camera MP370 zError message on camera Printer in usePrinter warming up No paperPrinter error Paper lever errorPaper jam Printer cover openIf you cannot solve the problem Accessing the machine settings How to change settings, and explanation of their contentAppendix Example6 When you have finished, press Stop/Reset, if necessary 5 Scroll through and register settings by the following operations2. Use or to select the setting you want to change 3. Go to step with the setting you want to changeFunction key COPY Menu ENLARGE/REDUCE SettingsMenu PAPER SELECT Menu DENSITYMenu SPECIAL COPY Function key PHOTO MP370 Menu PHOTO PRINT MODE MP370Chapter AppendixMenu SINGLE IMAGE Menu ALL IMAGESMenu SELECT RANGE Menu DPOFMenu MAINTENANCE Function key Additional Functions Menu INK VOLUMEChapter AppendixMenu EXTENSION AMOUNT Menu QUIET PRINTINGMenu CARD PROTECT Menu DISPLAY LANGUAGEMenu POWER SAVE TIMER Settings for paper typesFor copying Paper type displayed in LCDFor Photo Index Sheet printing MP370 For photo printing MP370Paper type settings available Paper type displayed in LCDIndex NumericsIndex Index Index Resolution See Image quality 32 Roller, cleaning