Outputting stops in-progress, 120 | Canon MP360, MP370 guide

Outputting stops in-progress

When copying or printing from a computer

zPaper does not feed properly.

See “Cannot print at all, cannot print correctly,” on page 117.

zThe machine has been printing continuously over a long period.

If so, the print head will overheat. To protect the print head, printing will stop temporarily and resume after a period of time. Interrupt printing when appropriate, turn OFF the machine, and wait at least 15 minutes.

CAUTION

• The area around the print head may become extremely hot. Do not under any circumstances touch it.

When copying

zYou are copying high-resolution documents such as photographs or illustrations.

If you are copying high-resolution documents, processing the data will take time, and copying will appear to have stopped. Wait until data is processed. If you are copying a document with a large printing area (with small margins) or are copying multiple sets, copying may stop to allow the ink time to dry.

Memory card problems (MP370)

Memory card is not recognised

zThe memory card is not correctly inserted into the card slot.

•Reinsert the memory card into the card slot securely. (See page 49.)

•Reinsert the memory card into the appropriate card slot. (See page 49.)

•Reinsert the memory card into the card slot with its front side (labelled side) facing outside. (See page 49.)

zThe xD Picture card is directly inserted into the card slot.

Remove the memory card, insert it into the CF card adaptor correctly, and insert the CF card adaptor into the card slot. (See page 49.)

Chapter 11

Troubleshooting

120

Image 129

Canon MP360, MP370 manual Outputting stops in-progress, Memory card is not recognised, 120, ZPaper does not feed properly

Contents

SmartBase MP370/MP360 Safety information Power supplyLocation Handling Maintenance Others III Power supply Handling Print head/Ink tanks VII Trademarks Copyright Exif Print Read this guide when starting to use the machine How to use the documentation providedThis guide is available on the Setup CD-ROM Be sure to read this guide first Symbols used in this guide Reading the documentationHighly recommended Terms used in this guide Keys used in this guide Contents Troubleshooting MaintenancePrinting from Your Computer Scanning Appendix Photo printer MP370 Copier PC Printer PC Scanner Features of your machine Main components and their functions MachineExterior ZRear view and interior Multi-purpose tray Tray extensionOperation panel Card slot cover USB connector for digital camera Access lampPower connector USB connector for computer Operation panel Alarm lamp Stop/Reset keyColor key Black key Document type Document requirementsSize W x L Quantity Gently close the document cover Loading documents Recommended print media and requirements High Resolution Paper*1Plain paper Envelopes Photo Paper Plus Glossy*1 Matte Photo Paper*1Photo Paper Pro*1 Transparencies*1 Guidelines and restrictions Characteristics and applications of print media High Resolution Paper*1 Matte Photo Paper*1 Photo Paper Pro*1 Fine Photo Paper types you cannot use General print media guidelinesHandling print media Photo Paper Pro guidelines Setting the paper thickness lever Lift the scan unit until it locks into placePrint head holder moves to the middle Setting the print media size and type Loading print mediaLoading paper other than envelopes Set the paper thickness lever to the right Loading envelopes Prepare the envelopes for loading Chapter Print Media Handling Press OK/Set Documents you can copy Use or to select the print media type Use or Making copies Adjust the settings for your document as necessaryLoad the document on the platen glass Press Copy Use or to select the number of copies max copies Adjusting image quality resolution Press Menu repeatedly until 4.IMAGE Quality appearsUse or to select the image quality Reducing or enlarging a copy Adjusting exposure densityPress Menu repeatedly until 3.DENSITY appears Use or to select the exposure Use or to select Preset Ratio Using preset copy ratiosPress Menu repeatedly until 1.ENLARGE/REDUCE appears Use or to select the copy ratio Using custom copy ratios Use or to select ZoomUse To select a copy ratio between 25% and 400% Advanced copy features Copying an image to fitUse or to select FIT-TO-PAGE Copying two pages on a single Load the second document on the platen glass Press Menu repeatedly until 5.SPECIAL Copy appears Borderless copying Press Color Use or to select Borderless Copy Repeating an image on a Use or to select Auto or Manual Use or to select Image RepeatIf you select Auto If you select Manual Vertical Horizontal Creating a mirror image Use or to select Mirror Image Shrinking an image to fit Use or to select Entire Image Photo Printing from a Memory Card MP370 Left card slot Right card slot Compatible memory cards Inserting a memory card Inserting/removing a memory card Chapter Photo Printing from a Memory Card MP370 Removing a memory card Press ON/OFF to turn OFF the machineRemove the memory card from the card slot Setting borderless printing To enable/disable borderless printingConvenient printing functions Setting vivid photo printing To enable/disable vivid photo printingTo select the width to be cropped for borderless printing To enable/disable date printing Setting date printing Mark this to print all photographs, one copy each Printing by using the Photo Index Sheet Use or to select Print If 30 or fewer images are stored on the memory cardIf 31 or more images are stored on the memory card If you select ALL Pages If you select Last ImageIf you select Select Range Machine prints the Photo Index Sheets Chapter Photo Printing from a Memory Card MP370 Press Photo Index Sheet Use or to select Scan Use or to select ALL Images Printing all images Use Select whether to enable borderless printing or not. See Index printing Insert the memory card. See Press Photo Printing an index Use or to select Index INDEX13 PRO A4 Use or to select Single Image Printing a single image Use To select the image number Use or to view your settings on the LCD Use or to select Select Range Printing a range of images Press OK/Set Use or to select Image Number or Date If you select Image NumberIf you select Date 4x6 Card size 5x7 A4 size Select Range PRO A4 Dpof Digital Print Order Format printing Machine starts printing according to the Dpof settings Photo Printing Directly from a Digital Camera MP370 Photo Paper Pro Media types for a digital cameraPhoto Paper Plus Glossy Photo Paper Pro or Photo Paper Plus Glossy Camera Direct COL BLK Machine starts printing Press SET on the digital camera System requirements Installing the software Chapter Becoming Familiar with the Software User authority when using Microsoft Windows 2000/XP Software components Using the MP Toolbox to scan imagesMP Drivers MP Toolbox Uninstalling the MP Toolbox Uninstalling, reinstalling the software Reinstalling Uninstalling the MP Drivers Is the machine specified as Set as Default Printer? Is the software MP Drivers installed?Before printing Is the correct paper set in the multi-purpose tray? Printing documents Changing print settings Cancelling printingCancelling before the machine starts printing Cancelling after the machine starts printingPage Before scanning About scanning images Scanning using the MP Toolbox Scanning methodsMP Toolbox opens Click the MP Toolbox button to be used Document is scanned Click Start Scanning from an application software Machine switches to scan mode Scanning with the operation panel of the machineLoad the document on the platen glass. See Press Scan Replacing ink tanks When to replace an ink tankLow ink warning Compatible ink tanks Guidelines Replacing an ink tank Open the inner cover 100 Insert the ink tank into the empty slot on the print headIf you need to replace another ink tank, repeat steps 4 to LCD displays a message asking if you replaced an ink tank 101 Use or to select 1.INK Volume Resetting the ink counterUse or to select 2.INK Count Reset 102 Ink counter is now reset Checking the ink level103 Flowchart of print head maintenance Maintaining the print head104 Printing the nozzle check pattern Use or to select 2.MAINTENANCE105 Machine prints a nozzle check pattern 106 Confirming the nozzle check patternIf the pattern is not uniform If white vertical lines are obvious in pattern 107 Cleaning the print head Aligning the print head 108Machine prints a print head position pattern Repeat steps 8 and 9 for columns B to K 109 110 Using the calibration function 111 Setting the Power Save Timer Cleaning the platen glass and document cover Cleaning your machineCleaning the exterior 112 Cleaning the roller Machine starts cleaning the roller113 Clearing jams in the paper output tray Removing jammed paperClearing jams from the multi-purpose tray 114 Roller If there are repeated paper jamsPrint media 115 Inner cover cannot be closed Nothing displays on the LCD there is no powerPaper output tray cannot be closed Paper output tray cannot be opened When copying or printing from a computer Cannot print at all, cannot print correctly117 118 When copying Paper curls119 Memory card is not recognised Outputting stops in-progress120 ZPaper does not feed properly Cannot print correctly from the memory card Images on the memory card are not recognisedPC Cannot write to a memory card from PC 121 PC Removable disk does not appear in Windows Explorer PC The Unplug/Eject icon does not appear Windows122 123 PC Computer cannot be started MP Toolbox only MP Drivers/MP Toolbox124 ZOther applications are open MP Drivers only Uninstallation of the MP Drivers takes too long Windows XPMessage Version conflict appears on your computer Windows Cannot use the software after upgrading to Windows XP Device Manager, green mark ? is displayed Windows Me ZYou installed the applications with the MP Toolbox open126 ZIn Device Manager, green mark ? is displayed 127 128 PC Cannot print to a shared printer ZThe USB hub or repeater is defective 129 ZThere is moire when you scan printed material ZThe resolution is low130 ZMemory is insufficient ZThe monitor display colours are set too low 131ZThe scanning area is not specified ZThe scanned area does not cover the entire document 132 133 Cannot scan correctly with Multi-ScanZThe position or orientation of the documents is incorrect ZThe document is not set flat on the platen glass ZThe resolution is too high or too low When the Alarm lamp flashes134 ZThe image is displayed large small in the application 135 LCD messages 136 137 Guide 138 Cannot print properly from a digital camera MP370 ZError message on camera Printer in use139 Printer warming up 140 141 If you cannot solve the problem Accessing the machine settings Example142 143 When you have finished, press Stop/Reset, if necessaryIf you press Copy or Photo MP370 If you press Additional Functions Menu Paper Select Function key Copy Menu ENLARGE/REDUCEMenu Density Menu Image Quality Function key Photo MP370 Menu Photo Print Mode MP370 Menu Special Copy145 Menu Single Image Menu ALL ImagesMenu Select Range Menu Dpof Function key Additional Functions Menu INK Volume Menu Maintenance147 Menu Extension Amount Menu Quiet PrintingMenu Card Protect Menu Display Language For copying Menu Power Save Timer149 Paper type displayed in LCD Suitable paper types For photo printing MP370 Paper type settings available Suitable paper typesFor Photo Index Sheet printing MP370 150 Numerics Index Load Paper Please Load Paper and Press SET or Start KEY Resolution See Image quality 32 Roller, cleaning