Chapter 6 Diagnosing Problems

Table 19. LCD Message Troubleshooting Table (continued)

Displayed Message

Can User Correct?

Explanation

Solution

EXHAUST FAN FLT

Yes

Sensors cannot detect

Power off the printer and remove

 

 

current in fan circuit.

the paper path. Check that the

 

 

 

fan cable connector is

 

 

 

connected. Check for

 

 

 

obstruction of vents and fan

 

 

 

airway, and remove any

 

 

 

obstructions. Check for items

 

 

 

beneath the printer blocking

 

 

 

cabinet vents. Power back on

 

 

 

the printer. If this message

 

 

 

recurs, contact your authorized

 

 

 

customer service engineer.1

 

 

 

 

FIRMWARE ERROR*

No

Application software

Contact your authorized

 

 

tried to perform an

customer service engineer.1

 

 

illegal printer function

 

 

 

or damaged memory

 

 

 

detected on board.

 

 

 

 

 

FRAMING ERROR

Yes

Serial framing error.

Check your serial host interface

 

 

(Serial interface.)

parameter settings; if necessary,

 

 

 

adjust them so that they match

 

 

 

the settings of the attached host.

 

 

 

 

HAM. COIL OPEN*

No

Electrical malfunction

Contact your authorized

 

 

of one or more

customer service engineer.1

 

 

hammer coils.

 

 

 

 

 

HB NOT INSTALLD*

No

Self-test does not

Contact your authorized

 

 

detect hammer coils.

customer service engineer.1

 

 

 

 

HMR BANK FAN FLT

Yes

Sensors cannot detect

Power off printer and remove

 

 

current in fan circuit.

paper path. Check that fan cable

 

 

 

is connected. Check for

 

 

 

obstruction of vents and fan

 

 

 

airway; remove any

 

 

 

obstructions. Check for items

 

 

 

beneath the printer blocking

 

 

 

cabinet vents. Power back on

 

 

 

the printer. If this message

 

 

 

recurs, contact your authorized

 

 

 

customer service engineer.1

 

 

 

 

ILL EXT BUS ACC*

No

Fatal firmware error on

Contact your authorized

 

 

controller board.

customer service engineer.1

 

 

 

 

ILLGL OPR ACCSS*

No

Fatal firmware error on

Contact your authorized

 

 

controller board.

customer service engineer.1

 

 

 

 

144

Page 144
Image 144
Compaq P5000 Series Exhaust FAN FLT, Firmware Error, Framing Error, HAM. Coil Open, HB not Installd, HMR Bank FAN FLT