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Compaq P5000 Series LCD Message Troubleshooting Table continued, Can User Correct?, Explanation

Models: P5000 Series

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Table 19. LCD Message Troubleshooting Table (continued)

Chapter 6 Diagnosing Problems

Table 19. LCD Message Troubleshooting Table (continued)

Displayed Message

Can User Correct?

Explanation

Solution

EXHAUST FAN FLT	Yes	Sensors cannot detect	Power off the printer and remove
		current in fan circuit.	the paper path. Check that the
			fan cable connector is
			connected. Check for
			obstruction of vents and fan
			airway, and remove any
			obstructions. Check for items
			beneath the printer blocking
			cabinet vents. Power back on
			the printer. If this message
			recurs, contact your authorized
			customer service engineer.1

FIRMWARE ERROR*	No	Application software	Contact your authorized
		tried to perform an	customer service engineer.1
		illegal printer function
		or damaged memory
		detected on board.

FRAMING ERROR	Yes	Serial framing error.	Check your serial host interface
		(Serial interface.)	parameter settings; if necessary,
			adjust them so that they match
			the settings of the attached host.

HAM. COIL OPEN*	No	Electrical malfunction	Contact your authorized
		of one or more	customer service engineer.1
		hammer coils.

HB NOT INSTALLD*	No	Self-test does not	Contact your authorized
		detect hammer coils.	customer service engineer.1

HMR BANK FAN FLT	Yes	Sensors cannot detect	Power off printer and remove
		current in fan circuit.	paper path. Check that fan cable
			is connected. Check for
			obstruction of vents and fan
			airway; remove any
			obstructions. Check for items
			beneath the printer blocking
			cabinet vents. Power back on
			the printer. If this message
			recurs, contact your authorized
			customer service engineer.1

ILL EXT BUS ACC*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

ILLGL OPR ACCSS*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

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Image 144

Compaq P5000 Series LCD Message Troubleshooting Table continued, Can User Correct?, Diagnosing Problems, Displayed Message

Contents

Setup Guide The Printronix P5000 series with DEC LG EmulationPage Setup Guide The Printronix P5000 series with DEC LG Emulation172292-001, Rev B Trademark Acknowledgments COPYRIGHT 2000, 2002 PRINTRONIX, INCTrademark Acknowledgments Table of Contents 2 Setting Up the Printer1 Overview Configuring the Printer The Configuration MenusTable of Contents 6 Routine Service and Diagnostics InterfacesRibbonMinder Table of ContentsPrinter Specifications B Standard ASCII Character SetPrintronix Technical Support Glossary1 Overview About This GuideWarnings and Special Information Printing Conventions in This GuideThe P5000 series with DEC LG Emulation Printer Family Chapter 1 The P5000 series with DEC LG EmulationTable 1. The DEC LG Emulation Model NumberPrinter Emulations Host Computer InterfacesPrinter Emulations Figure 1. The DEC LG Emulation Printers Chapter 1 The P5000 series with DEC LG EmulationP5205 P5210 P5215 P5005 P5010 LinePrinter Plus Features Graphics Enhancement OptionTaking Care of Your Printer Output ControlBuilt-in Diagnostic Tools Protocols and EmulationsGraphics and Vertical Formatting Chapter 1 The P5000 series with DEC LG EmulationLine Matrix Printing Line Matrix PrintingFigure 2. Dot Matrix Character Formation Printing Speed Figure 3. Line Matrix PrintingChapter 1 The P5000 series with DEC LG Emulation 2 Setting Up the Printer Power RequirementsBefore You Begin Select a SiteFigure 4. Cabinet Model Dimensions Chapter 2 Before You BeginTable 2. Interface Connections Interface TypeFigure 5. Pedestal Model Dimensions Select a Site25 in 63.5 cm 10.5 in 26.67 cm 48.0 in 122 cm 30 in 24.6 in.76.2 cm 62.48 cmPrinter Component Locations Figure 6. Component LocationsChapter 2 Before You Begin Remove the Shipping Restraints Cabinet Model Remove the Cardboard PackingRemove the Cardboard Packing Figure 7. Removing the Cardboard PackingRemove the Hammer Bank Protective Foam and Foam Strips Chapter 2 Remove the Shipping Restraints Cabinet ModelFigure 8. Removing the Hammer Bank Protective Foam and Foam Strips Remove the Platen Protective Foam Remove the Platen Protective FoamFigure 9. Removing the Platen Protective Foam Adjust the Paper Supports Figure 10. Adjusting Paper SupportsChapter 2 Remove the Shipping Restraints Cabinet Model Tractor Door Paper Supports Tractor DoorRelease the Paper Chains Release the Paper ChainsFigure 11. Releasing the Paper Chains Remove the Tags Figure 12. Remove Tag and Tie Wrap from Fence or Passive PaperStacker Chapter 2 Remove the Shipping Restraints Cabinet ModelRemove the Shipping Restraints Pedestal Model Attach the Control Panel OverlaysAttach the Control Panel Overlays Figure 13. Attaching Control Panel OverlayRemove the Hammer Bank Protective Foam Chapter 2 Remove the Shipping Restraints Pedestal ModelFigure 14. Removing the Hammer Bank Protective Foam Figure 15. Removing Platen Protective Foam Remove the Platen Protective FoamRemove the Platen Protective Foam Figure 16. Adjusting Paper Supports Adjust the Paper SupportsChapter 2 Remove the Shipping Restraints Pedestal Model Remove Tag Remove TagFigure 17. Removing Tag from Cage Attach the Output Basket Figure 18. Attaching the Output Basket2. Screw the ground wire attached to the output basket to the printer Chapter 2 Remove the Shipping Restraints Pedestal ModelFigure 19. Attaching Control Panel Overlays Attach the Control Panel OverlaysAttach the Control Panel Overlays Install Basic Components Connect the Interface and Power CablesChapter 2 Install Basic Components Figure 20. Cable Connection LocationsConnect the Interface and Power Cables Figure 21. Interface and Power LocationsInstall the Ribbon Figure 22. Ribbon Path Diagram LocationFigure 23. Opening the Printer Cover Chapter 2 Install Basic ComponentsInstall the Ribbon Figure 24. Forms Thickness LeverFigure 25. Right Hub Latch 3. Raise the forms thickness lever as far as it will goFigure 26. Ribbon Path Chapter 2 Install Basic ComponentsPaper Hammer Bank CoverFigure 27. Left Ribbon Hub Install the RibbonCabinet Model Pedestal ModelLoad the Paper Figure 28. Forms Thickness Lever and Tractor DoorsFigure 29. Paper Supply Label Location Chapter 2 Install Basic ComponentsLoad the Paper Figure 30. Paper Slot LocationFigure 31. Loading Paper Onto the Left Tractor Sprockets Tractor Door Paper Tractor Lock Ribbon Path DiagramFigure 32. Paper Scale Figure 33. Loading Paper Onto the Right Tractor SprocketsChapter 2 Install Basic Components 5. Unlock the right tractorFigure 34. Horizontal Adjustment Knob A B CFigure 35. Lowering the Forms Thickness Lever Load the PaperPower On the Printer Figure 36. The Power SwitchChapter 2 Install Basic Components Set the Top-of-Form Set the Top-of-FormFigure 37. The Lower Paper Guide Figure 38. Raising the Forms Thickness Lever Figure 39. Aligning the Top-of-FormChapter 2 Install Basic Components TOF IndicatorFigure 40. Lowering the Forms Thickness Lever Set the Top-of-FormA B C Table 3. Printer Test Procedure Test the PrinterStep Result3 Configuring the Printer OverviewFigure 41. Configuration Menu Overview Chapter 3 OverviewOFFLINE Changing and Saving Parameter Settings Default and Custom ConfigurationsChanging and Saving Parameter Settings Operating Modes The Control PanelsFigure 42. The Cabinet Control Panel Figure 43. The Pedestal Control PanelFactory Default Configuration Values Unlocking and Locking the ENTER KeyUnlocking and Locking the ENTER Key Italic PrintDisable Slashed ZeroDisable Page Format Margins Chapter 3 OverviewTable 4. Parameter Change Example Procedure Changing ParametersExample ExampleTable 4. Parameter Change Example Procedure continued TO SAVE YOUR CHANGES AS A CONFIGURATION THAT IS STORED IN MEMORYTO USE THE CURRENT CONFIGURATION WITHOUT SAVING Chapter 3 Changing ParametersSaving Your New Configuration Saving Your New ConfigurationChapter 3 Changing Parameters Table 5. Saving Configurations StepResult Deleting Your Configuration Deleting Your ConfigurationChapter 3 Changing Parameters Table 6. Deleting Configurations StepResult Protecting Your Configurations Printing the Current ConfigurationProtecting Your Configurations Chapter 3 Changing Parameters Table 7. Printing Configurations Make sure the printer is on. Raise the printer coverCONFIG. CONTROL StepLoading Configuration Values Loading Configuration ValuesChapter 3 Changing Parameters Table 8. Loading Configurations StepResult Make sure the printer is on. Raise the printer coverThe Power-Up Configuration The Power-Up ConfigurationTable 9. Setting The Power-Up Configuration Chapter 3 Changing ParametersStep Result4 The Configuration Menus Configuration Main MenuOverview Figure 44. Configuration Menu Overview Chapter 4 OverviewOFFLINE see pageConfiguration Main Menu Figure 44. Configuration Menu Overview continuedsee page see pageCONFIG. CONTROL Load ConfigChapter 4 CONFIG. CONTROL MenuSave Config Print ConfigDelete Config Power-Up ConfigACTIVE EMULATION Chapter 4 ACTIVE EMULATIONEMULATION MenuEMULATION Digital LG SubmenuChapter 4 Digital LG EMULATIONFont Vert. FormsHoriz. Forms SubmenuAutowrap CR Carriage ReturnLF Line Feed Unsolicited RptPrint Mode Opt Plot Mode OptI-2/5 Guard Bars SubmenuLinePrinter+ Chapter 4 LinePrinter+EMULATION Printer Protocol Print Char SetCPI/LPI Select Font AttributesProportional Spacing Bold PrintItalic Print Slashed ZeroPage Format MarginsPerforation Skip Forms LengthProprinter XL Emulation Define CR CodeAuto LF Chapter 4 LinePrinter+Define LF Code FF Valid at TOFCharacter Set Alternate Char SetEpson FX Emulation Define CR CodeChapter 4 LinePrinter+ Printer Select Alternate Set 80-9FEpson FX Emulation Auto LFP-Series Emulation Chapter 4 LinePrinter+Printer Protocol P-SeriesControl Code OverstrikeP-Series Emulation Control CodeSFCC d Command Select SFCCEVFU Select Alt. Set 80-9FIGP/PGL Emulation SubmenuSubmenu Define CR Code Carriage Return Define LF Code Line FeedPI Slew Range Chapter 4 IGP/PGL EmulationCR Edit Select FontSelect LPI Auto UppercaseSkip Command Prefix Power On IGP/PGLExtended Execute Copy UPC DescendersIgnore Character IGP100 CompatblOptimized Ratio Ignore ModeIGP/VGL Emulation Chapter 4 IGP/VGL EmulationSubmenu Power Up SFCC & PwrupSFCC SubmenuPower Up F Power Up PYGraphics Options SlashSubmenu True Vert 1/10 Absorb after PYUPC Descenders Rot. Char SizeDark Barcode Width LimitTable 10. Width Limit HeightError Handling Error msgsError markers Offpage ErrorsIgnore / DB8 Setup Ignore CharsIgnore ch#1 Ignore ch#2Font Set PI ControlPrinter PI Host PIPower-Up State MAINT / MISCHex Dump Mode Display LanguageHOST INTERFACE MenuHOST INTERFACE Serial Submenu Interface TypeData Protocol Chapter 4 HOST INTERFACEBaud Rate Word LengthStop Bits ParityData Terminal Ready Request to SendBuffer Size in K Chapter 4 HOST INTERFACEParallel Submenu Centronics InterfaceData Bit Data PolarityPrime Signal Strobe PolarityResponse Polarity Busy on StrobeDataproducts Submenu PI IgnoredData Bit Data PolarityData Request Polarity Strobe PolarityBuffer Size in K Chapter 4 HOST INTERFACEBidirectional Submenu Buffer Size in KParallel Submenu The IEEE 1284 Bidirectional interface is faster and more versatile than Centronics and supports bidirectional communication. Chapter 5 discusses the available modes Compatibility, Nibble, and Byte in more detailPRINTER CONTROL UnidirectionalChapter 4 PRINTER CONTROL PMD Paper Motion Detection Fault Power Saver TimeSlow Paper Slew Parallel SubmenuDIAGNOSTICS Chapter 4 DIAGNOSTICSPrinter Tests Test Width Paper Out DotsSystem Memory Parallel SubmenuPrint Statistics Chapter 4 DIAGNOSTICSRIBBONMINDER New RibbonRibbon Action Parallel SubmenuRibbon Adjust Fault ActionRibbon Size Chapter 4 RIBBONMINDER5 Interfaces OverviewDataproducts Parallel Interface Signals Table 11. Dataproducts Parallel Interface Connector Pin Assignmentswith a 50-pin AMP HDH-20 Data Cable Connector Input SignalsDataproducts Parallel Interface Configuration Dataproducts Parallel Interface ConfigurationCentronics Interface Signals Table 12. Centronics Interface Connector Pin AssignmentsCentronics Parallel Interface Chapter 5 Centronics Parallel InterfaceCentronics Parallel Interface Configuration Centronics Parallel Interface ConfigurationTerminating Resistor Configurations Chapter 5 Terminating Resistor ConfigurationsFigure 45. Resistor Locations Removal and Installation Removal and InstallationTable 13. Terminating Resistor Configurations ConfigurationIEEE 1284 Parallel Interface Compatibility ModeNibble Mode Byte ModeThe Negotiation Phase SignalsThe Negotiation Phase Table 14. 1284 Signals Type of ModeSource of Data CompatibleSignals Table 14. 1284 Signals continued Type of ModeSource of Data CompatibleTable 15. RS-232 Serial Interface Connector Pin Assignments Table 16. RS-422 Serial Interface Connector Pin AssignmentsRS-232 and RS-422 Serial Interfaces Chapter 5 RS-232 and RS-422 Serial InterfacesRS-232 and RS-422 Serial Interface Signals RS-232 and RS-422 Serial Interface Error HandlingRS-232 and RS-422 Serial Interface Signals RS-232 and RS-422 Serial Interface ProtocolRS-232 and RS-422 Serial Interface Configuration RS-232 and RS-422RS-232 only Chapter 5 RS-232 and RS-422 Serial InterfacesInterface Configuration Interface ConfigurationVMS Operating System Chapter 5 VMS Operating System 6 Routine Service and Diagnostics Cleaning RequirementsExterior Cleaning Interior CleaningChapter 6 Cleaning Requirements Interior Cleaning Figure 46. Cleaning the Interior of the PrinterShuttle Cover Assembly Forms Thickness Lever Ribbon Guide Splined Shaft Paper SupportDiagnosing Problems Chapter 6 Diagnosing ProblemsPrinter Self-Tests Table 17. Sample Print Test All E’sPrinter Self-Tests Table 17. Sample Print Test All E’s continued StepResult Printing a Hex Dump Figure 47. Hex Dump SampleChapter 6 Diagnosing Problems Printing a Hex Dump Table 18. Printing a Hex Dump StepResult Fault Messages Fault Messages Requiring Field Service AttentionChapter 6 Diagnosing Problems Fault Messages Table 19. LCD Message Troubleshooting Table SolutionDisplayed Message Can UserTable 19. LCD Message Troubleshooting Table continued Can User Correct?Chapter 6 Diagnosing Problems SolutionFault Messages Table 19. LCD Message Troubleshooting Table continued SolutionDisplayed Message Can User Correct?Chapter 6 Diagnosing Problems Table 19. LCD Message Troubleshooting Table continuedSolution Displayed MessageFault Messages Table 19. LCD Message Troubleshooting Table continued SolutionDisplayed Message Can User Correct?Chapter 6 Diagnosing Problems 7 RibbonMinder OverviewRibbon ink being consumed Ribbon life approaching end Using the RibbonMinder ConfigurationChapter 7 Using the RibbonMinder Figure 48. RibbonMinder Menu DiagramConfiguration Table 20. RibbonMinder Configuration StepResult Table 21. New Ribbon Procedure Running a JobNew Ribbon Chapter 7 Using the RibbonMinderTable 22. Ribbon Action Configuration Ribbon ActionRibbon Action StepRibbonMinder Fault Chapter 7 Using the RibbonMinderTable 23. Ribbon Size Configuration Ribbon SizeRibbon Size StepRibbon Adjust Fault ActionChapter 7 Using the RibbonMinder A Printer Specifications Ribbon SpecificationsPaper Specifications PaperPrinter Dimensions Environmental CharacteristicsAppendix A Printer Dimensions Cabinet ModelElectrical Characteristics Power ConsumptionPower Consumption InterfacesPrinting Rates Appendix A Printing RatesB Standard ASCII Character BITSAppendix B C Printronix Technical Support Sources of SupportYour Printronix Vendor Your Application VendorPrintronix Technical Support Appendix C Sources of SupportD Glossary Appendix D example “Bold” refers to a heavy or thick characterPage Appendix D A slanted type style. This is an italic type style in 10 point type. This is 14 point type Appendix DPage Appendix D Page Appendix D Index Page Page Page Page Page Paper motion detection See PMD Fault parameter 113 printing the configuration, 61 saving Parity error handlingPARITY ERROR message Parity parameter Perforation Skip Phase value parameter PI Control PI Ignored parameter PI Slew RangePage Page Page Page Fax 714 Customer Solutions Center 714 Printronix Nederland BV Printronix, Inc 14600 Myford Road P.O. Box Irvine, CA PhoneP.O. Box 163, Nieuweweg NL-6600 Ad Wijchen The Netherlands Phone 31 24 Fax 31 24 Printronix Schweiz GmbH 42 Changi South Street