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Compaq P5000 Series Fault Messages . LCD Message Troubleshooting Table continued, Explanation

Models: P5000 Series

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Fault Messages

Table 19. LCD Message Troubleshooting Table (continued)

Displayed Message

Can User Correct?

Explanation

Solution

SHUTL INV CMD*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

SHUTL INV PARM*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

SHUTTLE JAM	Yes	No shuttle movement	Check for obstruction to shuttle,
		or shuttle moving at	a twisted ribbon, or forms
		wrong speed.	thickness lever closed too tightly.
			If fault source is not apparent,
			contact your authorized
			customer service engineer.

SOFTWARE ERROR *	No	Application software	Contact your authorized
Cycle power		tried to perform illegal	customer service engineer.1
		printer function, or
		damaged logic circuits
		found on controller
		board.

STACK OVERFLOW*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

STACK UNDERFLOW*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

TCB CORRUPTED*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

UNDEF INTERRUPT*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

UNDFNED OPCODE*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

UP DRV. SHORT *	No	Hammer driver circuits	Contact your authorized
		on the boards shorted	customer service engineer.1
		to ground.

HAMMER COIL BAD	Yes	Coil # failed current	Record message, clear to
X, X, X,...		test at power-up.	continue printing, and contact
			your authorized customer
			service represetative.

1 Before contacting an authorized customer service engineer, power off the printer, wait 15 seconds, then power it back on and rerun your print job. If the message reappears, press CLEAR. If the fault message still displays, then contact your authorized customer service engineer.

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Compaq P5000 Series Fault Messages . LCD Message Troubleshooting Table continued, Displayed Message, Can User Correct?

Contents

The Printronix P5000 series with DEC LG Emulation Setup GuidePage Setup Guide The Printronix P5000 series with DEC LG Emulation172292-001, Rev B Trademark Acknowledgments COPYRIGHT 2000, 2002 PRINTRONIX, INCTrademark Acknowledgments Table of Contents 2 Setting Up the Printer1 Overview Configuring the Printer The Configuration MenusTable of Contents Table of Contents 6 Routine Service and DiagnosticsInterfaces RibbonMinderGlossary Printer SpecificationsB Standard ASCII Character Set Printronix Technical SupportPrinting Conventions in This Guide 1 OverviewAbout This Guide Warnings and Special InformationModel Number The P5000 series with DEC LG Emulation Printer FamilyChapter 1 The P5000 series with DEC LG Emulation Table 1. The DEC LG EmulationPrinter Emulations Host Computer InterfacesPrinter Emulations Figure 1. The DEC LG Emulation Printers Chapter 1 The P5000 series with DEC LG EmulationP5205 P5210 P5215 P5005 P5010 Output Control LinePrinter Plus FeaturesGraphics Enhancement Option Taking Care of Your PrinterChapter 1 The P5000 series with DEC LG Emulation Built-in Diagnostic ToolsProtocols and Emulations Graphics and Vertical FormattingLine Matrix Printing Line Matrix PrintingFigure 2. Dot Matrix Character Formation Printing Speed Figure 3. Line Matrix PrintingChapter 1 The P5000 series with DEC LG Emulation Select a Site 2 Setting Up the PrinterPower Requirements Before You BeginInterface Type Figure 4. Cabinet Model DimensionsChapter 2 Before You Begin Table 2. Interface Connections62.48 cm Figure 5. Pedestal Model DimensionsSelect a Site 25 in 63.5 cm 10.5 in 26.67 cm 48.0 in 122 cm 30 in 24.6 in.76.2 cmPrinter Component Locations Figure 6. Component LocationsChapter 2 Before You Begin Figure 7. Removing the Cardboard Packing Remove the Shipping Restraints Cabinet ModelRemove the Cardboard Packing Remove the Cardboard PackingRemove the Hammer Bank Protective Foam and Foam Strips Chapter 2 Remove the Shipping Restraints Cabinet ModelFigure 8. Removing the Hammer Bank Protective Foam and Foam Strips Remove the Platen Protective Foam Remove the Platen Protective FoamFigure 9. Removing the Platen Protective Foam Tractor Door Paper Supports Tractor Door Adjust the Paper SupportsFigure 10. Adjusting Paper Supports Chapter 2 Remove the Shipping Restraints Cabinet ModelRelease the Paper Chains Release the Paper ChainsFigure 11. Releasing the Paper Chains Chapter 2 Remove the Shipping Restraints Cabinet Model Remove the TagsFigure 12. Remove Tag and Tie Wrap from Fence or Passive Paper StackerFigure 13. Attaching Control Panel Overlay Remove the Shipping Restraints Pedestal ModelAttach the Control Panel Overlays Attach the Control Panel OverlaysRemove the Hammer Bank Protective Foam Chapter 2 Remove the Shipping Restraints Pedestal ModelFigure 14. Removing the Hammer Bank Protective Foam Figure 15. Removing Platen Protective Foam Remove the Platen Protective FoamRemove the Platen Protective Foam Figure 16. Adjusting Paper Supports Adjust the Paper SupportsChapter 2 Remove the Shipping Restraints Pedestal Model Remove Tag Remove TagFigure 17. Removing Tag from Cage Chapter 2 Remove the Shipping Restraints Pedestal Model Attach the Output BasketFigure 18. Attaching the Output Basket 2. Screw the ground wire attached to the output basket to the printerFigure 19. Attaching Control Panel Overlays Attach the Control Panel OverlaysAttach the Control Panel Overlays Figure 20. Cable Connection Locations Install Basic ComponentsConnect the Interface and Power Cables Chapter 2 Install Basic ComponentsFigure 21. Interface and Power Locations Connect the Interface and Power CablesChapter 2 Install Basic Components Install the RibbonFigure 22. Ribbon Path Diagram Location Figure 23. Opening the Printer Cover3. Raise the forms thickness lever as far as it will go Install the RibbonFigure 24. Forms Thickness Lever Figure 25. Right Hub LatchHammer Bank Cover Figure 26. Ribbon PathChapter 2 Install Basic Components PaperPedestal Model Figure 27. Left Ribbon HubInstall the Ribbon Cabinet ModelChapter 2 Install Basic Components Load the PaperFigure 28. Forms Thickness Lever and Tractor Doors Figure 29. Paper Supply Label LocationTractor Door Paper Tractor Lock Ribbon Path Diagram Load the PaperFigure 30. Paper Slot Location Figure 31. Loading Paper Onto the Left Tractor Sprockets5. Unlock the right tractor Figure 32. Paper ScaleFigure 33. Loading Paper Onto the Right Tractor Sprockets Chapter 2 Install Basic ComponentsLoad the Paper Figure 34. Horizontal Adjustment KnobA B C Figure 35. Lowering the Forms Thickness LeverPower On the Printer Figure 36. The Power SwitchChapter 2 Install Basic Components Set the Top-of-Form Set the Top-of-FormFigure 37. The Lower Paper Guide TOF Indicator Figure 38. Raising the Forms Thickness LeverFigure 39. Aligning the Top-of-Form Chapter 2 Install Basic ComponentsFigure 40. Lowering the Forms Thickness Lever Set the Top-of-FormA B C Result Table 3. Printer Test ProcedureTest the Printer StepOverview 3 Configuring the PrinterFigure 41. Configuration Menu Overview Chapter 3 OverviewOFFLINE Changing and Saving Parameter Settings Default and Custom ConfigurationsChanging and Saving Parameter Settings Figure 43. The Pedestal Control Panel Operating ModesThe Control Panels Figure 42. The Cabinet Control PanelFactory Default Configuration Values Unlocking and Locking the ENTER KeyUnlocking and Locking the ENTER Key Chapter 3 Overview Italic PrintDisable Slashed ZeroDisable Page Format MarginsExample Table 4. Parameter Change Example ProcedureChanging Parameters ExampleChapter 3 Changing Parameters Table 4. Parameter Change Example Procedure continuedTO SAVE YOUR CHANGES AS A CONFIGURATION THAT IS STORED IN MEMORY TO USE THE CURRENT CONFIGURATION WITHOUT SAVINGSaving Your New Configuration Saving Your New ConfigurationChapter 3 Changing Parameters Table 5. Saving Configurations StepResult Deleting Your Configuration Deleting Your ConfigurationChapter 3 Changing Parameters Table 6. Deleting Configurations StepResult Protecting Your Configurations Printing the Current ConfigurationProtecting Your Configurations Step Chapter 3 Changing Parameters Table 7. Printing ConfigurationsMake sure the printer is on. Raise the printer cover CONFIG. CONTROLLoading Configuration Values Loading Configuration ValuesMake sure the printer is on. Raise the printer cover Chapter 3 Changing Parameters Table 8. Loading ConfigurationsStep ResultThe Power-Up Configuration The Power-Up ConfigurationResult Table 9. Setting The Power-Up ConfigurationChapter 3 Changing Parameters Step4 The Configuration Menus Configuration Main MenuOverview see page Figure 44. Configuration Menu OverviewChapter 4 Overview OFFLINEsee page Configuration Main MenuFigure 44. Configuration Menu Overview continued see pageMenu CONFIG. CONTROLLoad Config Chapter 4 CONFIG. CONTROLPower-Up Config Save ConfigPrint Config Delete ConfigChapter 4 ACTIVE EMULATION ACTIVE EMULATIONEMULATION MenuEMULATION EMULATION Digital LGSubmenu Chapter 4 Digital LGSubmenu FontVert. Forms Horiz. FormsUnsolicited Rpt AutowrapCR Carriage Return LF Line FeedSubmenu Print Mode OptPlot Mode Opt I-2/5 Guard BarsLinePrinter+ Chapter 4 LinePrinter+EMULATION Font Attributes Printer ProtocolPrint Char Set CPI/LPI SelectSlashed Zero Proportional SpacingBold Print Italic PrintForms Length Page FormatMargins Perforation SkipChapter 4 LinePrinter+ Proprinter XL EmulationDefine CR Code Auto LFAlternate Char Set Define LF CodeFF Valid at TOF Character SetEpson FX Emulation Define CR CodeChapter 4 LinePrinter+ Auto LF Printer SelectAlternate Set 80-9F Epson FX EmulationP-Series P-Series EmulationChapter 4 LinePrinter+ Printer ProtocolControl Code Control CodeOverstrike P-Series EmulationAlt. Set 80-9F SFCC d CommandSelect SFCC EVFU SelectIGP/PGL Emulation SubmenuSubmenu Chapter 4 IGP/PGL Emulation Define CR Code Carriage ReturnDefine LF Code Line Feed PI Slew RangeAuto Uppercase CR EditSelect Font Select LPIUPC Descenders Skip Command PrefixPower On IGP/PGL Extended Execute CopyIgnore Mode Ignore CharacterIGP100 Compatbl Optimized RatioIGP/VGL Emulation Chapter 4 IGP/VGL EmulationSubmenu Submenu Power UpSFCC & Pwrup SFCCSlash Power Up FPower Up PY Graphics OptionsRot. Char Size Submenu True Vert 1/10Absorb after PY UPC DescendersHeight Dark BarcodeWidth Limit Table 10. Width LimitOffpage Errors Error HandlingError msgs Error markersIgnore ch#2 Ignore / DB8 SetupIgnore Chars Ignore ch#1Host PI Font SetPI Control Printer PIDisplay Language Power-Up StateMAINT / MISC Hex Dump ModeHOST INTERFACE MenuHOST INTERFACE Chapter 4 HOST INTERFACE Serial SubmenuInterface Type Data ProtocolParity Baud RateWord Length Stop BitsChapter 4 HOST INTERFACE Data Terminal ReadyRequest to Send Buffer Size in KData Polarity Parallel SubmenuCentronics Interface Data BitBusy on Strobe Prime SignalStrobe Polarity Response PolarityData Polarity Dataproducts SubmenuPI Ignored Data BitChapter 4 HOST INTERFACE Data Request PolarityStrobe Polarity Buffer Size in KThe IEEE 1284 Bidirectional interface is faster and more versatile than Centronics and supports bidirectional communication. Chapter 5 discusses the available modes Compatibility, Nibble, and Byte in more detail Bidirectional SubmenuBuffer Size in K Parallel SubmenuPRINTER CONTROL UnidirectionalChapter 4 PRINTER CONTROL Parallel Submenu PMD Paper Motion Detection FaultPower Saver Time Slow Paper SlewDIAGNOSTICS Chapter 4 DIAGNOSTICSPrinter Tests Parallel Submenu Test WidthPaper Out Dots System MemoryChapter 4 DIAGNOSTICS Print StatisticsParallel Submenu RIBBONMINDERNew Ribbon Ribbon ActionChapter 4 RIBBONMINDER Ribbon AdjustFault Action Ribbon SizeOverview 5 InterfacesInput Signals Dataproducts Parallel Interface SignalsTable 11. Dataproducts Parallel Interface Connector Pin Assignments with a 50-pin AMP HDH-20 Data Cable ConnectorDataproducts Parallel Interface Configuration Dataproducts Parallel Interface ConfigurationChapter 5 Centronics Parallel Interface Centronics Interface SignalsTable 12. Centronics Interface Connector Pin Assignments Centronics Parallel InterfaceCentronics Parallel Interface Configuration Centronics Parallel Interface ConfigurationTerminating Resistor Configurations Chapter 5 Terminating Resistor ConfigurationsFigure 45. Resistor Locations Configuration Removal and InstallationRemoval and Installation Table 13. Terminating Resistor ConfigurationsByte Mode IEEE 1284 Parallel InterfaceCompatibility Mode Nibble ModeThe Negotiation Phase SignalsThe Negotiation Phase Compatible Table 14. 1284 SignalsType of Mode Source of DataCompatible Signals Table 14. 1284 Signals continuedType of Mode Source of DataChapter 5 RS-232 and RS-422 Serial Interfaces Table 15. RS-232 Serial Interface Connector Pin AssignmentsTable 16. RS-422 Serial Interface Connector Pin Assignments RS-232 and RS-422 Serial InterfacesRS-232 and RS-422 Serial Interface Protocol RS-232 and RS-422 Serial Interface SignalsRS-232 and RS-422 Serial Interface Error Handling RS-232 and RS-422 Serial Interface SignalsChapter 5 RS-232 and RS-422 Serial Interfaces RS-232 and RS-422 Serial Interface ConfigurationRS-232 and RS-422 RS-232 onlyInterface Configuration Interface ConfigurationVMS Operating System Chapter 5 VMS Operating System Interior Cleaning 6 Routine Service and DiagnosticsCleaning Requirements Exterior CleaningChapter 6 Cleaning Requirements Splined Shaft Paper Support Interior CleaningFigure 46. Cleaning the Interior of the Printer Shuttle Cover Assembly Forms Thickness Lever Ribbon GuideTable 17. Sample Print Test All E’s Diagnosing ProblemsChapter 6 Diagnosing Problems Printer Self-TestsPrinter Self-Tests Table 17. Sample Print Test All E’s continued StepResult Printing a Hex Dump Figure 47. Hex Dump SampleChapter 6 Diagnosing Problems Printing a Hex Dump Table 18. Printing a Hex Dump StepResult Fault Messages Fault Messages Requiring Field Service AttentionChapter 6 Diagnosing Problems Can User Fault Messages Table 19. LCD Message Troubleshooting TableSolution Displayed MessageSolution Table 19. LCD Message Troubleshooting Table continuedCan User Correct? Chapter 6 Diagnosing ProblemsCan User Correct? Fault Messages Table 19. LCD Message Troubleshooting Table continuedSolution Displayed MessageDisplayed Message Chapter 6 Diagnosing ProblemsTable 19. LCD Message Troubleshooting Table continued SolutionCan User Correct? Fault Messages Table 19. LCD Message Troubleshooting Table continuedSolution Displayed MessageChapter 6 Diagnosing Problems 7 RibbonMinder OverviewRibbon ink being consumed Ribbon life approaching end Figure 48. RibbonMinder Menu Diagram Using the RibbonMinderConfiguration Chapter 7 Using the RibbonMinderConfiguration Table 20. RibbonMinder Configuration StepResult Chapter 7 Using the RibbonMinder Table 21. New Ribbon ProcedureRunning a Job New RibbonStep Table 22. Ribbon Action ConfigurationRibbon Action Ribbon ActionChapter 7 Using the RibbonMinder RibbonMinder FaultStep Table 23. Ribbon Size ConfigurationRibbon Size Ribbon SizeRibbon Adjust Fault ActionChapter 7 Using the RibbonMinder Paper A Printer SpecificationsRibbon Specifications Paper SpecificationsAppendix A Printer Dimensions Printer DimensionsEnvironmental Characteristics TemperatureInterfaces Electrical CharacteristicsPower Consumption Power ConsumptionAppendix A Printing Rates Printing RatesBITS B Standard ASCII CharacterAppendix B Your Application Vendor C Printronix Technical SupportSources of Support Your Printronix VendorAppendix C Sources of Support Printronix Technical SupportD Glossary example “Bold” refers to a heavy or thick character Appendix DPage Appendix D A slanted type style. This is an italic type style Appendix D in 10 point type. This is 14 point typePage Appendix D Page Appendix D Index Page Page Page Page Page Phase value parameter PI Control PI Ignored parameter PI Slew Range Paper motion detection See PMD Fault parameter 113printing the configuration, 61 saving Parity error handling PARITY ERROR message Parity parameter Perforation SkipPage Page Page Page Phone 31 24 Fax 31 24 Printronix Schweiz GmbH 42 Changi South Street Fax 714 Customer Solutions Center 714 Printronix Nederland BVPrintronix, Inc 14600 Myford Road P.O. Box Irvine, CA Phone 714 P.O. Box 163, Nieuweweg NL-6600 Ad Wijchen The Netherlands