Chapter 6 Diagnosing Problems
Fault Messages
If a fault condition occurs in the printer, the status indicator on the control panel flashes on and off and the message display indicates the specific fault. Fault messages are summarized in Table 19.
Displayed faults fall into one of two categories:
•Operator correctable
•Field service required
For the operator correctable faults, follow the suggested corrective action in the fault message description. After correcting the displayed fault, press the CLEAR key to clear the error message and status indicator and resume printing. If the fault message reappears, contact your authorized customer service engineer.
NOTE: The Maintenance Manual provides more detailed information and procedures for resolving fault conditions. However, many of the procedures described there must be performed only by your authorized customer service engineer.
Fault Messages Requiring Field Service Attention
If a fault is not correctable by the operator, the fault message is followed by an asterisk (*). This usually indicates that an authorized customer service engineer is needed. You may try two steps to clear the fault before you call your authorized customer service engineer:
1.Set the printer power switch to O (off), wait 15 seconds, then turn the printer on again. Run your print job again. If the message does not appear, it was a false indication and no further attention is required.
2.If the message reappears, press the CLEAR key. If the message goes away, it was a false indication and no further attention is required. If the message reappears, call your authorized customer service engineer.
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