Printronix Technical Support | Compaq P5000 Series guide

Appendix C Sources of Support

Printronix Technical Support

Printronix Technical Support is available world-wide. When calling Printronix for assistance, please have the following information readily available:

•Your phone number, fax number and shipping address.

•A description of the problem.

•The printer model.

•The type of host computer you are using.

•The type and version of operating system you are using.

•The application and version you are using.

•The interface you are using (e.g., network using a RP500, parallel, serial).

•If using the network interface, the network protocol (TCP/IP, EtherTalk, LAT, IPX).

•The printer emulation you are using (e.g., Digital LG, LP+ [Proprinter XL, Epson FX, P-series], VGL or PGL).

•Your printer’s configurations listed on the LG Configuration Summary page. To print out this page, refer to Chapter 6 of this manual.

•If you have a printer hardware problem you cannot resolve, provide the error message displayed on the Control Panel. For a list of possible error messages, refer to Chapter 6 of this manual.

164

Image 164

Compaq P5000 Series setup guide Printronix Technical Support, Appendix C Sources of Support

Contents

Setup Guide Page Printronix P5000 series with DEC LG Emulation Trademark Acknowledgments Trademark Acknowledgments Table of Contents Configuring the Printer Table of Contents Interfaces Standard Ascii Character Set Related Documents About This GuidePrinting Conventions in This Guide DEC LG Emulation Model Number Print Speed Pedestal Cabinet P5000 series with DEC LG Emulation Printer FamilyP5000 series with DEC LG Emulation Printer Emulations Printer EmulationsHost Computer Interfaces DEC LG Emulation Printers LinePrinter Plus Features Graphics Enhancement OptionTaking Care of Your Printer Output Control Graphics and Vertical Formatting Built-in Diagnostic ToolsProtocols and Emulations Line Matrix Printing Line Matrix Printing Printing Speed Select a Site Power RequirementsBefore You Begin Before You Begin Interface Connections Interface Type Maximum Cable Length Pedestal Model Dimensions Select a Site Printer Component Locations Component Locations Remove the Cardboard Packing Remove the Shipping Restraints Cabinet ModelRemove the Cardboard Packing Remove the Hammer Bank Protective Foam and Foam Strips Remove the Shipping Restraints Cabinet Model Remove the Platen Protective Foam Remove the Platen Protective Foam Adjust the Paper Supports Adjusting Paper Supports Release the Paper Chains Release the Paper Chains Remove the Tags Remove Tag and Tie Wrap from Fence or Passive Paper Stacker Attach the Control Panel Overlays Remove the Shipping Restraints Pedestal ModelAttach the Control Panel Overlays Remove the Hammer Bank Protective Foam Remove the Shipping Restraints Pedestal Model Removing Platen Protective Foam Adjust the Paper Supports Remove Tag Remove Tag Attach the Output Basket Attaching the Output Basket Attaching Control Panel Overlays Install Basic Components Install Basic ComponentsConnect the Interface and Power Cables Connect the Interface and Power Cables Interface and Power Locations Install the Ribbon Ribbon Path Diagram Location Install the Ribbon Forms Thickness Lever Ribbon Path Left Ribbon Hub Load the Paper Forms Thickness Lever and Tractor Doors Load the Paper Paper Slot Location Paper Scale Horizontal Adjustment Knob Power On the Printer Power Switch Set the Top-of-Form Set the Top-of-Form Raising the Forms Thickness Lever Lowering the Forms Thickness Lever Printer Test Procedure Step Key Result Test the Printer Configuring the Printer Overview Configuration Menu Overview Clear Changing and Saving Parameter Settings Changing and Saving Parameter SettingsDefault and Custom Configurations Operating Modes Control Panels Unlocking and Locking the Enter Key Factory Default Configuration ValuesUnlocking and Locking the Enter Key Maint / Misc Parameter Change Example Procedure Step Key Result Changing ParametersExample Example To USE the Current Configuration Without Saving Saving Your New Configuration Saving Your New Configuration Changing Parameters Saving Configurations Step Key Result Deleting Your Configuration Deleting Your Configuration Changing Parameters Deleting Configurations Step Key Result Protecting Your Configurations Protecting Your ConfigurationsPrinting the Current Configuration Press until the desired option displays Loading Configuration Values Loading Configuration Values Displays for about a second Power-Up Configuration Power-Up Configuration Printer has selected Configuration Menus Configuration Main Menu MAINT/MISC Configuration Main Menu DTR Menu Load ConfigCONFIG. Control Save Config Print ConfigDelete Config Power-Up Config Active Emulation Active Emulation Emulation Digital LG Submenu Font Vert. FormsHoriz. Forms Submenu Autowrap CR Carriage ReturnLF Line Feed Unsolicited Rpt 5 Guard Bars Print Mode OptPlot Mode Opt LinePrinter+ LinePrinter+ Printer Protocol Print Char SetCPI/LPI Select Font Attributes Proportional Spacing Bold PrintItalic Print Slashed Zero Format MarginsPerforation Skip Forms Length Auto LF Proprinter XL EmulationDefine CR Code Define LF Code FF Valid at TOFCharacter Set Alternate Char Set Epson FX Emulation Ascii USA Epson FX Emulation Printer SelectAlternate Set 80-9F Series Emulation Series Series Emulation Control CodeOverstrike Sfcc d Command Select SfccEvfu Select Alt. Set 80-9F IGP/PGL Emulation Define CR Code Carriage Return Define LF Code Line FeedPI Slew Range IGP/PGL Emulation CR Edit Select FontSelect LPI Auto Uppercase Skip Command Prefix Power On IGP/PGLExtended Execute Copy UPC Descenders Ignore Mode Ignore CharacterIGP100 Compatbl Optimized Ratio IGP/VGL Emulation IGP/VGL Emulation Power Up Sfcc & Pwrup Graphics Options Submenu True Vert 1/10 Absorb after PYUPC Descenders Rot. Char Size IGP/VGL Emulation Dark Barcode Width LimitWidth Limit Height Max. Width Allowed Error Handling Ignore / DB8 Setup Ignore CharsIgnore ch#1 Ignore ch#2 Font Set PI ControlPrinter PI Host PI Hex Dump Mode Power-Up StateDisplay Language Maint / Misc Host Interface Serial Submenu Interface TypeData Protocol Host Interface Baud Rate Word LengthStop Bits Parity Buffer Size in K Data Terminal ReadyRequest to Send Parallel Submenu Centronics InterfaceData Bit Data Polarity Prime Signal Strobe PolarityResponse Polarity Busy on Strobe Dataproducts Submenu PI Ignored Data Request Polarity Bidirectional Submenu Unidirectional Printer Control Slow Paper Slew PMD Paper Motion Detection FaultPower Saver Time Diagnostics Printer Tests System Memory Test WidthPaper Out Dots Print Statistics New Ribbon Ribbon Action Ribbon Adjust Fault ActionRibbon Size Ribbonminder Interfaces Dataproducts Parallel Interface Dataproducts Parallel Interface SignalsDataproducts Parallel Interface Dataproducts Parallel Interface Configuration Dataproducts Parallel Interface Configuration Centronics Parallel Interface Centronics Interface SignalsCentronics Parallel Interface Centronics Parallel Interface Configuration Centronics Parallel Interface Configuration Terminating Resistor Configurations Terminating Resistor Configurations Removal and Installation Removal and Installation Compatibility Mode Nibble ModeByte Mode Ieee 1284 Parallel Interface Negotiation Phase Negotiation PhaseSignals Page Signals Type of Mode Pin Source of Data Compatible RS-232 and RS-422 Serial Interfaces RS-232 and RS-422 Serial Interfaces RS-232 and RS-422 Serial Interface Signals RS-232 and RS-422 Serial Interface Error HandlingRS-232 and RS-422 Serial Interface Protocol RS-232 RS-232 only RS-232 and RS-422 Serial Interface ConfigurationRS-232 and RS-422 VMS Operating System Interface ConfigurationInterface Configuration VMS Operating System Interior Cleaning Cleaning RequirementsExterior Cleaning Cleaning Requirements Interior Cleaning Cleaning the Interior of the Printer Diagnosing Problems Diagnosing ProblemsPrinter Self-Tests Sample Print Test All E’s Step Key Result Printer Self-Tests Sample Print Test All E’s Step Key Result Printing a Hex Dump Hex Dump Sample Printing a Hex Dump Step Key Result Fault Messages Fault Messages Requiring Field Service Attention Access Null PTR 5V PWR Fail15V PWR Fail 23.5V PWR Fail Firmware Error Framing ErrorHB not Installd Exhaust FAN FLT Intake FAN Fault Parity ErrorILL Inst Accss LO DRV. Short Power Saver Mode Power Supply HOTPlat INV CMD Plat INV Parm Software Error Shutl INV CMDShutl INV Parm Shuttle JAM 148 Enable State Ribbon Life 100% Ribbon INK OUT Change Ribbon Using the RibbonMinder Using the RibbonMinderConfiguration Configuration RibbonMinder Configuration Step Key Result New Ribbon New Ribbon Procedure Step Key ResultRunning a Job Ribbon Action Ribbon Action Configuration Step Key ResultRibbon Action RibbonMinder Fault Ribbon Size Ribbon Size Configuration Step Key ResultRibbon Size Ribbon Adjust Fault Action Ribbon Specifications Paper SpecificationsPaper Labels Printer Dimensions Environmental Characteristics Electrical Characteristics Power ConsumptionOperating Units Power Consumption Mode Interfaces Printing Rates Appendix a Printing Rates Standard Ascii Character Set Appendix B Sources of Support Your Printronix VendorYour Application Vendor Internet Printronix Technical Support Appendix C Sources of Support Glossary Ascii Appendix D Example Bold refers to a heavy or thick character See also point EIA/TIA Ieee IGP LCD LEDNLQ Nvram OCR Pcba RAM ROM Sfcc VFU OFF 174 Index Coil HOT 177 LO DRV. Short *, 144 IGP/PGL Page Page Ribbon INK OUT, Change Ribbon Page Page Page 172292-001B