Diagnosing Problems, Printer Self-Tests | Compaq P5000 Series

Chapter 6 Diagnosing Problems

Diagnosing Problems

This section is designed to help you recover from any problems which may arise with normal printer operation.

Printer Self-Tests

The printer self-tests are used to check the print quality and operation of your printer. An example procedure for running the self-test “All E’s”, which determines whether print quality is acceptable, is described in Table 17. A detailed description of all the printer self-tests is on page 114.

NOTE: Your authorized customer service engineer typically runs these tests to check printer operation.

Table 17. Sample Print Test (All E’s)

Step

Key

Result

Notes

1.Install the ribbon. (See page 36.)

Load full-width (136-column) computer paper. (See page 40.) Set top-of-form. (See page 45.)

2.		ON LINE						The printer must be offline for
2.		ON LINE					OFFLINE	The printer must be offline for
							OFFLINE	testing.
							CONFIG. CONTROL	testing.
							CONFIG. CONTROL
3.								Allows you to make configuration

			+				ENTER SWITCH
			+				ENTER SWITCH	changes.
							UNLOCKED	changes.
							UNLOCKED


							OFFLINE
							CONFIG. CONTROL

4.

5.

6.

UNTIL		OFFLINE
		DIAGNOSTICS


		DIAGNOSTICS
		Printer Tests


UNTIL		DIAGNOSTICS
		Test Width

7.

8.

Test Width

Full Width*

					Cycle through the choices.
				Test Width	Cycle through the choices.
OR				Test Width	X = Full Width or 80 columns.
OR				X

9.ENTER

Test Width X*

The width you have chosen will be used for the printer test.

138

Image 138

Compaq P5000 Series setup guide Diagnosing Problems, Printer Self-Tests, Sample Print Test All E’s Step Key Result

Contents

Setup Guide Page Printronix P5000 series with DEC LG Emulation Trademark Acknowledgments Trademark Acknowledgments Table of Contents Configuring the Printer Table of Contents Interfaces Standard Ascii Character Set About This Guide Printing Conventions in This GuideRelated Documents P5000 series with DEC LG Emulation Printer Family P5000 series with DEC LG EmulationDEC LG Emulation Model Number Print Speed Pedestal Cabinet Printer Emulations Host Computer InterfacesPrinter Emulations DEC LG Emulation Printers Taking Care of Your Printer LinePrinter Plus FeaturesGraphics Enhancement Option Output Control Built-in Diagnostic Tools Protocols and EmulationsGraphics and Vertical Formatting Line Matrix Printing Line Matrix Printing Printing Speed Power Requirements Before You BeginSelect a Site Before You Begin Interface Connections Interface Type Maximum Cable Length Pedestal Model Dimensions Select a Site Printer Component Locations Component Locations Remove the Shipping Restraints Cabinet Model Remove the Cardboard PackingRemove the Cardboard Packing Remove the Hammer Bank Protective Foam and Foam Strips Remove the Shipping Restraints Cabinet Model Remove the Platen Protective Foam Remove the Platen Protective Foam Adjust the Paper Supports Adjusting Paper Supports Release the Paper Chains Release the Paper Chains Remove the Tags Remove Tag and Tie Wrap from Fence or Passive Paper Stacker Remove the Shipping Restraints Pedestal Model Attach the Control Panel OverlaysAttach the Control Panel Overlays Remove the Hammer Bank Protective Foam Remove the Shipping Restraints Pedestal Model Removing Platen Protective Foam Adjust the Paper Supports Remove Tag Remove Tag Attach the Output Basket Attaching the Output Basket Attaching Control Panel Overlays Install Basic Components Connect the Interface and Power CablesInstall Basic Components Connect the Interface and Power Cables Interface and Power Locations Install the Ribbon Ribbon Path Diagram Location Install the Ribbon Forms Thickness Lever Ribbon Path Left Ribbon Hub Load the Paper Forms Thickness Lever and Tractor Doors Load the Paper Paper Slot Location Paper Scale Horizontal Adjustment Knob Power On the Printer Power Switch Set the Top-of-Form Set the Top-of-Form Raising the Forms Thickness Lever Lowering the Forms Thickness Lever Printer Test Procedure Step Key Result Test the Printer Configuring the Printer Overview Configuration Menu Overview Clear Changing and Saving Parameter Settings Default and Custom ConfigurationsChanging and Saving Parameter Settings Operating Modes Control Panels Factory Default Configuration Values Unlocking and Locking the Enter KeyUnlocking and Locking the Enter Key Maint / Misc Example Parameter Change Example Procedure Step Key ResultChanging Parameters Example To USE the Current Configuration Without Saving Saving Your New Configuration Saving Your New Configuration Changing Parameters Saving Configurations Step Key Result Deleting Your Configuration Deleting Your Configuration Changing Parameters Deleting Configurations Step Key Result Protecting Your Configurations Printing the Current ConfigurationProtecting Your Configurations Press until the desired option displays Loading Configuration Values Loading Configuration Values Displays for about a second Power-Up Configuration Power-Up Configuration Printer has selected Configuration Menus Configuration Main Menu MAINT/MISC Configuration Main Menu DTR Load Config CONFIG. ControlMenu Delete Config Save ConfigPrint Config Power-Up Config Active Emulation Active Emulation Emulation Digital LG Submenu Horiz. Forms FontVert. Forms Submenu LF Line Feed AutowrapCR Carriage Return Unsolicited Rpt Print Mode Opt Plot Mode Opt5 Guard Bars LinePrinter+ LinePrinter+ CPI/LPI Select Printer ProtocolPrint Char Set Font Attributes Italic Print Proportional SpacingBold Print Slashed Zero Perforation Skip FormatMargins Forms Length Proprinter XL Emulation Define CR CodeAuto LF Character Set Define LF CodeFF Valid at TOF Alternate Char Set Epson FX Emulation Ascii USA Printer Select Alternate Set 80-9FEpson FX Emulation Series Emulation Series Control Code OverstrikeSeries Emulation Evfu Select Sfcc d CommandSelect Sfcc Alt. Set 80-9F IGP/PGL Emulation PI Slew Range Define CR Code Carriage ReturnDefine LF Code Line Feed IGP/PGL Emulation Select LPI CR EditSelect Font Auto Uppercase Extended Execute Copy Skip Command PrefixPower On IGP/PGL UPC Descenders IGP100 Compatbl Ignore ModeIgnore Character Optimized Ratio IGP/VGL Emulation IGP/VGL Emulation Power Up Sfcc & Pwrup Graphics Options UPC Descenders Submenu True Vert 1/10Absorb after PY Rot. Char Size Width Limit Height Max. Width IGP/VGL Emulation Dark BarcodeWidth Limit Allowed Error Handling Ignore ch#1 Ignore / DB8 SetupIgnore Chars Ignore ch#2 Printer PI Font SetPI Control Host PI Display Language Hex Dump ModePower-Up State Maint / Misc Host Interface Data Protocol Serial SubmenuInterface Type Host Interface Stop Bits Baud RateWord Length Parity Data Terminal Ready Request to SendBuffer Size in K Data Bit Parallel SubmenuCentronics Interface Data Polarity Response Polarity Prime SignalStrobe Polarity Busy on Strobe Dataproducts Submenu PI Ignored Data Request Polarity Bidirectional Submenu Unidirectional Printer Control PMD Paper Motion Detection Fault Power Saver TimeSlow Paper Slew Diagnostics Printer Tests Test Width Paper Out DotsSystem Memory Print Statistics New Ribbon Ribbon Action Ribbon Size Ribbon AdjustFault Action Ribbonminder Interfaces Dataproducts Parallel Interface Signals Dataproducts Parallel InterfaceDataproducts Parallel Interface Dataproducts Parallel Interface Configuration Dataproducts Parallel Interface Configuration Centronics Interface Signals Centronics Parallel InterfaceCentronics Parallel Interface Centronics Parallel Interface Configuration Centronics Parallel Interface Configuration Terminating Resistor Configurations Terminating Resistor Configurations Removal and Installation Removal and Installation Byte Mode Compatibility ModeNibble Mode Ieee 1284 Parallel Interface Negotiation Phase SignalsNegotiation Phase Page Signals Type of Mode Pin Source of Data Compatible RS-232 and RS-422 Serial Interfaces RS-232 and RS-422 Serial Interfaces RS-232 and RS-422 Serial Interface Protocol RS-232 and RS-422 Serial Interface SignalsRS-232 and RS-422 Serial Interface Error Handling RS-232 RS-232 and RS-422 Serial Interface Configuration RS-232 and RS-422RS-232 only Interface Configuration Interface ConfigurationVMS Operating System VMS Operating System Cleaning Requirements Exterior CleaningInterior Cleaning Cleaning Requirements Interior Cleaning Cleaning the Interior of the Printer Printer Self-Tests Diagnosing ProblemsDiagnosing Problems Sample Print Test All E’s Step Key Result Printer Self-Tests Sample Print Test All E’s Step Key Result Printing a Hex Dump Hex Dump Sample Printing a Hex Dump Step Key Result Fault Messages Fault Messages Requiring Field Service Attention 15V PWR Fail Access Null PTR5V PWR Fail 23.5V PWR Fail HB not Installd Firmware ErrorFraming Error Exhaust FAN FLT ILL Inst Accss Intake FAN FaultParity Error LO DRV. Short Plat INV CMD Power Saver ModePower Supply HOT Plat INV Parm Shutl INV Parm Software ErrorShutl INV CMD Shuttle JAM 148 Enable State Ribbon Life 100% Ribbon INK OUT Change Ribbon Using the RibbonMinder ConfigurationUsing the RibbonMinder Configuration RibbonMinder Configuration Step Key Result New Ribbon Procedure Step Key Result Running a JobNew Ribbon Ribbon Action Configuration Step Key Result Ribbon ActionRibbon Action RibbonMinder Fault Ribbon Size Configuration Step Key Result Ribbon SizeRibbon Size Ribbon Adjust Fault Action Paper Ribbon SpecificationsPaper Specifications Labels Printer Dimensions Environmental Characteristics Operating Units Power Consumption Mode Electrical CharacteristicsPower Consumption Interfaces Printing Rates Appendix a Printing Rates Standard Ascii Character Set Appendix B Your Application Vendor Sources of SupportYour Printronix Vendor Internet Printronix Technical Support Appendix C Sources of Support Glossary Ascii Appendix D Example Bold refers to a heavy or thick character See also point EIA/TIA Ieee IGP NLQ LCDLED Nvram OCR Pcba RAM ROM Sfcc VFU OFF 174 Index Coil HOT 177 LO DRV. Short *, 144 IGP/PGL Page Page Ribbon INK OUT, Change Ribbon Page Page Page 172292-001B