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Compaq P5000 Series Diagnosing Problems, LCD Message Troubleshooting Table continued, Explanation

Models: P5000 Series

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Chapter 6 Diagnosing Problems

Table 19. LCD Message Troubleshooting Table (continued)

Displayed Message

Can User Correct?

Explanation

Solution

PLAT INV CMD*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

PLAT INV PARM*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

PLAT INV STATE*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

POWER SAVER MODE	N/A	Status message:	No action required.
		printer is in low-energy
		idle state, all fans and
		higher voltages are
		off, only +5Vdc logic
		circuits are active.

POWER SUPPLY HOT*	No	Circuits are	Contact your authorized
		overheating on the	customer service engineer.1
		power supply board.

PRINTER HOT*	No	Controller board	Contact your authorized
		sensors report high	customer service engineer.1
		temperatures on the
		board.

PROTECTED INSTR*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

PWR SUPP VOLT *	No	Power supply failed.	Replace power supply board.

RIBBON INK OUT	Yes	The RibbonMinder	Replace ribbon or press CLEAR
CHANGE RIBBON		program is warning	for two additional minutes of
		that the amount of ink	printing before the fault displays
		in the ribbon has	again. See “RibbonMinder”
		reached 0%.	chapter.

RIB INVLD CMD*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

RIB INVLD STATE*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

RIBBON DRIVE*	No	CMX controller does	Contact your authorized
		not detect ribbon drive	customer service engineer.1
		motor.

SECURITY	No	Security code of PAL	Contact your authorized
VIOLATION*		on controller board	customer service engineer.1
		does not match code
		of firmware on the
		controller board.

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Compaq P5000 Series Diagnosing Problems, LCD Message Troubleshooting Table continued, Displayed Message, Can User Correct?

Contents

Setup Guide The Printronix P5000 series with DEC LG EmulationPage 172292-001, Rev B Setup GuideThe Printronix P5000 series with DEC LG Emulation Trademark Acknowledgments Trademark AcknowledgmentsCOPYRIGHT 2000, 2002 PRINTRONIX, INC 1 Overview Table of Contents2 Setting Up the Printer Table of Contents Configuring the PrinterThe Configuration Menus RibbonMinder 6 Routine Service and DiagnosticsInterfaces Table of ContentsPrintronix Technical Support Printer SpecificationsB Standard ASCII Character Set GlossaryWarnings and Special Information 1 OverviewAbout This Guide Printing Conventions in This GuideTable 1. The DEC LG Emulation The P5000 series with DEC LG Emulation Printer FamilyChapter 1 The P5000 series with DEC LG Emulation Model NumberPrinter Emulations Printer EmulationsHost Computer Interfaces P5205 P5210 P5215 P5005 P5010 Figure 1. The DEC LG Emulation PrintersChapter 1 The P5000 series with DEC LG Emulation Taking Care of Your Printer LinePrinter Plus FeaturesGraphics Enhancement Option Output ControlGraphics and Vertical Formatting Built-in Diagnostic ToolsProtocols and Emulations Chapter 1 The P5000 series with DEC LG EmulationFigure 2. Dot Matrix Character Formation Line Matrix PrintingLine Matrix Printing Chapter 1 The P5000 series with DEC LG Emulation Printing SpeedFigure 3. Line Matrix Printing Before You Begin 2 Setting Up the PrinterPower Requirements Select a SiteTable 2. Interface Connections Figure 4. Cabinet Model DimensionsChapter 2 Before You Begin Interface Type25 in 63.5 cm 10.5 in 26.67 cm 48.0 in 122 cm 30 in 24.6 in.76.2 cm Figure 5. Pedestal Model DimensionsSelect a Site 62.48 cmChapter 2 Before You Begin Printer Component LocationsFigure 6. Component Locations Remove the Cardboard Packing Remove the Shipping Restraints Cabinet ModelRemove the Cardboard Packing Figure 7. Removing the Cardboard PackingFigure 8. Removing the Hammer Bank Protective Foam and Foam Strips Remove the Hammer Bank Protective Foam and Foam StripsChapter 2 Remove the Shipping Restraints Cabinet Model Figure 9. Removing the Platen Protective Foam Remove the Platen Protective FoamRemove the Platen Protective Foam Chapter 2 Remove the Shipping Restraints Cabinet Model Adjust the Paper SupportsFigure 10. Adjusting Paper Supports Tractor Door Paper Supports Tractor DoorFigure 11. Releasing the Paper Chains Release the Paper ChainsRelease the Paper Chains Stacker Remove the TagsFigure 12. Remove Tag and Tie Wrap from Fence or Passive Paper Chapter 2 Remove the Shipping Restraints Cabinet ModelAttach the Control Panel Overlays Remove the Shipping Restraints Pedestal ModelAttach the Control Panel Overlays Figure 13. Attaching Control Panel OverlayFigure 14. Removing the Hammer Bank Protective Foam Remove the Hammer Bank Protective FoamChapter 2 Remove the Shipping Restraints Pedestal Model Remove the Platen Protective Foam Figure 15. Removing Platen Protective FoamRemove the Platen Protective Foam Chapter 2 Remove the Shipping Restraints Pedestal Model Figure 16. Adjusting Paper SupportsAdjust the Paper Supports Figure 17. Removing Tag from Cage Remove TagRemove Tag 2. Screw the ground wire attached to the output basket to the printer Attach the Output BasketFigure 18. Attaching the Output Basket Chapter 2 Remove the Shipping Restraints Pedestal ModelAttach the Control Panel Overlays Figure 19. Attaching Control Panel OverlaysAttach the Control Panel Overlays Chapter 2 Install Basic Components Install Basic ComponentsConnect the Interface and Power Cables Figure 20. Cable Connection LocationsConnect the Interface and Power Cables Figure 21. Interface and Power LocationsFigure 23. Opening the Printer Cover Install the RibbonFigure 22. Ribbon Path Diagram Location Chapter 2 Install Basic ComponentsFigure 25. Right Hub Latch Install the RibbonFigure 24. Forms Thickness Lever 3. Raise the forms thickness lever as far as it will goPaper Figure 26. Ribbon PathChapter 2 Install Basic Components Hammer Bank CoverCabinet Model Figure 27. Left Ribbon HubInstall the Ribbon Pedestal ModelFigure 29. Paper Supply Label Location Load the PaperFigure 28. Forms Thickness Lever and Tractor Doors Chapter 2 Install Basic ComponentsFigure 31. Loading Paper Onto the Left Tractor Sprockets Load the PaperFigure 30. Paper Slot Location Tractor Door Paper Tractor Lock Ribbon Path DiagramChapter 2 Install Basic Components Figure 32. Paper ScaleFigure 33. Loading Paper Onto the Right Tractor Sprockets 5. Unlock the right tractorFigure 35. Lowering the Forms Thickness Lever Figure 34. Horizontal Adjustment KnobA B C Load the PaperChapter 2 Install Basic Components Power On the PrinterFigure 36. The Power Switch Figure 37. The Lower Paper Guide Set the Top-of-FormSet the Top-of-Form Chapter 2 Install Basic Components Figure 38. Raising the Forms Thickness LeverFigure 39. Aligning the Top-of-Form TOF IndicatorA B C Figure 40. Lowering the Forms Thickness LeverSet the Top-of-Form Step Table 3. Printer Test ProcedureTest the Printer Result3 Configuring the Printer OverviewOFFLINE Figure 41. Configuration Menu OverviewChapter 3 Overview Changing and Saving Parameter Settings Changing and Saving Parameter SettingsDefault and Custom Configurations Figure 42. The Cabinet Control Panel Operating ModesThe Control Panels Figure 43. The Pedestal Control PanelUnlocking and Locking the ENTER Key Factory Default Configuration ValuesUnlocking and Locking the ENTER Key Italic PrintDisable Slashed ZeroDisable Page Format Margins Chapter 3 OverviewExample Table 4. Parameter Change Example ProcedureChanging Parameters ExampleTO USE THE CURRENT CONFIGURATION WITHOUT SAVING Table 4. Parameter Change Example Procedure continuedTO SAVE YOUR CHANGES AS A CONFIGURATION THAT IS STORED IN MEMORY Chapter 3 Changing ParametersSaving Your New Configuration Saving Your New ConfigurationResult Chapter 3 Changing Parameters Table 5. Saving ConfigurationsStep Deleting Your Configuration Deleting Your ConfigurationResult Chapter 3 Changing Parameters Table 6. Deleting ConfigurationsStep Protecting Your Configurations Protecting Your ConfigurationsPrinting the Current Configuration CONFIG. CONTROL Chapter 3 Changing Parameters Table 7. Printing ConfigurationsMake sure the printer is on. Raise the printer cover StepLoading Configuration Values Loading Configuration ValuesResult Chapter 3 Changing Parameters Table 8. Loading ConfigurationsStep Make sure the printer is on. Raise the printer coverThe Power-Up Configuration The Power-Up ConfigurationStep Table 9. Setting The Power-Up ConfigurationChapter 3 Changing Parameters ResultOverview 4 The Configuration MenusConfiguration Main Menu OFFLINE Figure 44. Configuration Menu OverviewChapter 4 Overview see pagesee page Configuration Main MenuFigure 44. Configuration Menu Overview continued see pageChapter 4 CONFIG. CONTROL CONFIG. CONTROLLoad Config MenuDelete Config Save ConfigPrint Config Power-Up ConfigACTIVE EMULATION Chapter 4 ACTIVE EMULATIONEMULATION EMULATIONMenu Chapter 4 Digital LG Digital LGSubmenu EMULATIONHoriz. Forms FontVert. Forms SubmenuLF Line Feed AutowrapCR Carriage Return Unsolicited RptI-2/5 Guard Bars Print Mode OptPlot Mode Opt SubmenuEMULATION LinePrinter+Chapter 4 LinePrinter+ CPI/LPI Select Printer ProtocolPrint Char Set Font AttributesItalic Print Proportional SpacingBold Print Slashed ZeroPerforation Skip Page FormatMargins Forms LengthAuto LF Proprinter XL EmulationDefine CR Code Chapter 4 LinePrinter+Character Set Define LF CodeFF Valid at TOF Alternate Char SetChapter 4 LinePrinter+ Epson FX EmulationDefine CR Code Epson FX Emulation Printer SelectAlternate Set 80-9F Auto LFPrinter Protocol P-Series EmulationChapter 4 LinePrinter+ P-SeriesP-Series Emulation Control CodeOverstrike Control CodeEVFU Select SFCC d CommandSelect SFCC Alt. Set 80-9FSubmenu IGP/PGL EmulationSubmenu PI Slew Range Define CR Code Carriage ReturnDefine LF Code Line Feed Chapter 4 IGP/PGL EmulationSelect LPI CR EditSelect Font Auto UppercaseExtended Execute Copy Skip Command PrefixPower On IGP/PGL UPC DescendersOptimized Ratio Ignore CharacterIGP100 Compatbl Ignore ModeSubmenu IGP/VGL EmulationChapter 4 IGP/VGL Emulation SFCC Power UpSFCC & Pwrup SubmenuGraphics Options Power Up FPower Up PY SlashUPC Descenders Submenu True Vert 1/10Absorb after PY Rot. Char SizeTable 10. Width Limit Dark BarcodeWidth Limit HeightError markers Error HandlingError msgs Offpage ErrorsIgnore ch#1 Ignore / DB8 SetupIgnore Chars Ignore ch#2Printer PI Font SetPI Control Host PIHex Dump Mode Power-Up StateMAINT / MISC Display LanguageHOST INTERFACE HOST INTERFACEMenu Data Protocol Serial SubmenuInterface Type Chapter 4 HOST INTERFACEStop Bits Baud RateWord Length ParityBuffer Size in K Data Terminal ReadyRequest to Send Chapter 4 HOST INTERFACEData Bit Parallel SubmenuCentronics Interface Data PolarityResponse Polarity Prime SignalStrobe Polarity Busy on StrobeData Bit Dataproducts SubmenuPI Ignored Data PolarityBuffer Size in K Data Request PolarityStrobe Polarity Chapter 4 HOST INTERFACEParallel Submenu Bidirectional SubmenuBuffer Size in K The IEEE 1284 Bidirectional interface is faster and more versatile than Centronics and supports bidirectional communication. Chapter 5 discusses the available modes Compatibility, Nibble, and Byte in more detailChapter 4 PRINTER CONTROL PRINTER CONTROLUnidirectional Slow Paper Slew PMD Paper Motion Detection FaultPower Saver Time Parallel SubmenuPrinter Tests DIAGNOSTICSChapter 4 DIAGNOSTICS System Memory Test WidthPaper Out Dots Parallel SubmenuPrint Statistics Chapter 4 DIAGNOSTICSRibbon Action RIBBONMINDERNew Ribbon Parallel SubmenuRibbon Size Ribbon AdjustFault Action Chapter 4 RIBBONMINDER5 Interfaces Overviewwith a 50-pin AMP HDH-20 Data Cable Connector Dataproducts Parallel Interface SignalsTable 11. Dataproducts Parallel Interface Connector Pin Assignments Input SignalsDataproducts Parallel Interface Configuration Dataproducts Parallel Interface ConfigurationCentronics Parallel Interface Centronics Interface SignalsTable 12. Centronics Interface Connector Pin Assignments Chapter 5 Centronics Parallel InterfaceCentronics Parallel Interface Configuration Centronics Parallel Interface ConfigurationFigure 45. Resistor Locations Terminating Resistor ConfigurationsChapter 5 Terminating Resistor Configurations Table 13. Terminating Resistor Configurations Removal and InstallationRemoval and Installation ConfigurationNibble Mode IEEE 1284 Parallel InterfaceCompatibility Mode Byte ModeThe Negotiation Phase The Negotiation PhaseSignals Source of Data Table 14. 1284 SignalsType of Mode CompatibleSource of Data Signals Table 14. 1284 Signals continuedType of Mode CompatibleRS-232 and RS-422 Serial Interfaces Table 15. RS-232 Serial Interface Connector Pin AssignmentsTable 16. RS-422 Serial Interface Connector Pin Assignments Chapter 5 RS-232 and RS-422 Serial InterfacesRS-232 and RS-422 Serial Interface Signals RS-232 and RS-422 Serial Interface SignalsRS-232 and RS-422 Serial Interface Error Handling RS-232 and RS-422 Serial Interface ProtocolRS-232 only RS-232 and RS-422 Serial Interface ConfigurationRS-232 and RS-422 Chapter 5 RS-232 and RS-422 Serial InterfacesVMS Operating System Interface ConfigurationInterface Configuration Chapter 5 VMS Operating System Exterior Cleaning 6 Routine Service and DiagnosticsCleaning Requirements Interior CleaningChapter 6 Cleaning Requirements Shuttle Cover Assembly Forms Thickness Lever Ribbon Guide Interior CleaningFigure 46. Cleaning the Interior of the Printer Splined Shaft Paper SupportPrinter Self-Tests Diagnosing ProblemsChapter 6 Diagnosing Problems Table 17. Sample Print Test All E’sResult Printer Self-Tests Table 17. Sample Print Test All E’s continuedStep Chapter 6 Diagnosing Problems Printing a Hex DumpFigure 47. Hex Dump Sample Result Printing a Hex Dump Table 18. Printing a Hex DumpStep Chapter 6 Diagnosing Problems Fault MessagesFault Messages Requiring Field Service Attention Displayed Message Fault Messages Table 19. LCD Message Troubleshooting TableSolution Can UserChapter 6 Diagnosing Problems Table 19. LCD Message Troubleshooting Table continuedCan User Correct? SolutionDisplayed Message Fault Messages Table 19. LCD Message Troubleshooting Table continuedSolution Can User Correct?Solution Chapter 6 Diagnosing ProblemsTable 19. LCD Message Troubleshooting Table continued Displayed MessageDisplayed Message Fault Messages Table 19. LCD Message Troubleshooting Table continuedSolution Can User Correct?Chapter 6 Diagnosing Problems Ribbon ink being consumed Ribbon life approaching end 7 RibbonMinderOverview Chapter 7 Using the RibbonMinder Using the RibbonMinderConfiguration Figure 48. RibbonMinder Menu DiagramResult Configuration Table 20. RibbonMinder ConfigurationStep New Ribbon Table 21. New Ribbon ProcedureRunning a Job Chapter 7 Using the RibbonMinderRibbon Action Table 22. Ribbon Action ConfigurationRibbon Action StepRibbonMinder Fault Chapter 7 Using the RibbonMinderRibbon Size Table 23. Ribbon Size ConfigurationRibbon Size StepChapter 7 Using the RibbonMinder Ribbon AdjustFault Action Paper Specifications A Printer SpecificationsRibbon Specifications PaperTemperature Printer DimensionsEnvironmental Characteristics Appendix A Printer DimensionsPower Consumption Electrical CharacteristicsPower Consumption InterfacesPrinting Rates Appendix A Printing RatesB Standard ASCII Character BITSAppendix B Your Printronix Vendor C Printronix Technical SupportSources of Support Your Application VendorPrintronix Technical Support Appendix C Sources of SupportD Glossary Appendix D example “Bold” refers to a heavy or thick characterPage Appendix D A slanted type style. This is an italic type style in 10 point type. This is 14 point type Appendix DPage Appendix D Page Appendix D Index Page Page Page Page Page PARITY ERROR message Parity parameter Perforation Skip Paper motion detection See PMD Fault parameter 113printing the configuration, 61 saving Parity error handling Phase value parameter PI Control PI Ignored parameter PI Slew RangePage Page Page Page P.O. Box 163, Nieuweweg NL-6600 Ad Wijchen The Netherlands Fax 714 Customer Solutions Center 714 Printronix Nederland BVPrintronix, Inc 14600 Myford Road P.O. Box Irvine, CA Phone 714 Phone 31 24 Fax 31 24 Printronix Schweiz GmbH 42 Changi South Street