Chapter 6 Diagnosing Problems

Table 19. LCD Message Troubleshooting Table (continued)

Displayed Message

Can User Correct?

Explanation

Solution

PLAT INV CMD*

No

Fatal firmware error on

Contact your authorized

 

 

controller board.

customer service engineer.1

 

 

 

 

PLAT INV PARM*

No

Fatal firmware error on

Contact your authorized

 

 

controller board.

customer service engineer.1

 

 

 

 

PLAT INV STATE*

No

Fatal firmware error on

Contact your authorized

 

 

controller board.

customer service engineer.1

 

 

 

 

POWER SAVER MODE

N/A

Status message:

No action required.

 

 

printer is in low-energy

 

 

 

idle state, all fans and

 

 

 

higher voltages are

 

 

 

off, only +5Vdc logic

 

 

 

circuits are active.

 

 

 

 

 

POWER SUPPLY HOT*

No

Circuits are

Contact your authorized

 

 

overheating on the

customer service engineer.1

 

 

power supply board.

 

 

 

 

 

PRINTER HOT*

No

Controller board

Contact your authorized

 

 

sensors report high

customer service engineer.1

 

 

temperatures on the

 

 

 

board.

 

 

 

 

 

PROTECTED INSTR*

No

Fatal firmware error on

Contact your authorized

 

 

controller board.

customer service engineer.1

 

 

 

 

PWR SUPP VOLT *

No

Power supply failed.

Replace power supply board.

 

 

 

 

RIBBON INK OUT

Yes

The RibbonMinder

Replace ribbon or press CLEAR

CHANGE RIBBON

 

program is warning

for two additional minutes of

 

 

that the amount of ink

printing before the fault displays

 

 

in the ribbon has

again. See “RibbonMinder”

 

 

reached 0%.

chapter.

 

 

 

 

RIB INVLD CMD*

No

Fatal firmware error on

Contact your authorized

 

 

controller board.

customer service engineer.1

 

 

 

 

RIB INVLD STATE*

No

Fatal firmware error on

Contact your authorized

 

 

controller board.

customer service engineer.1

 

 

 

 

RIBBON DRIVE*

No

CMX controller does

Contact your authorized

 

 

not detect ribbon drive

customer service engineer.1

 

 

motor.

 

 

 

 

 

SECURITY

No

Security code of PAL

Contact your authorized

VIOLATION*

 

on controller board

customer service engineer.1

 

 

does not match code

 

 

 

of firmware on the

 

 

 

controller board.

 

 

 

 

 

146

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Compaq P5000 Series Plat INV CMD, Plat INV Parm, Plat INV State, Power Saver Mode, Power Supply HOT, Printer HOT, Security