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Compaq P5000 Series Fault Messages . LCD Message Troubleshooting Table continued, Explanation

Models: P5000 Series

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Fault Messages

Fault Messages

Table 19. LCD Message Troubleshooting Table (continued)

Displayed Message

Can User Correct?

Explanation

Solution

ILL INST ACCSS*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

INTAKE FAN FAULT	Yes	Sensors cannot detect	See description for
		current in fan circuit.	HMR BANK FAN FLT.

LO DRV. SHORT *	No	Circuit(s) on the	Contact your authorized
		hammer bank or in the	customer service engineer.1
		hammer bank power
		cable shorted to
		ground.

LOAD PAPER	Yes	Printer is out of paper.	Load paper.

PAP BAD TABLE*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

PAP BSY TOO LNG*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

PAP FIFO OVERFL*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

PAP FIFO UNDRFL*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

PAP ILLGL ST*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

PAP INCMPL ENER*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

PAP INVLD CMD*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

PAP INVLD PARM*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

PAP NOT SCHED*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

PAP NT AT SPEED*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

PAP UNEXP INT*	No	Fatal firmware error on	Contact your authorized
		controller board.	customer service engineer.1

PARITY ERROR	Yes	Parity error	Check your serial host interface
		(serial interface)	parameter settings; if necessary,
			adjust them so that they match
			the settings of the attached host.

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Compaq P5000 Series Fault Messages . LCD Message Troubleshooting Table continued, Displayed Message, Can User Correct?

Contents

The Printronix P5000 series with DEC LG Emulation Setup GuidePage The Printronix P5000 series with DEC LG Emulation Setup Guide172292-001, Rev B COPYRIGHT 2000, 2002 PRINTRONIX, INC Trademark AcknowledgmentsTrademark Acknowledgments 2 Setting Up the Printer Table of Contents1 Overview The Configuration Menus Configuring the PrinterTable of Contents Interfaces 6 Routine Service and DiagnosticsRibbonMinder Table of ContentsB Standard ASCII Character Set Printer SpecificationsPrintronix Technical Support GlossaryAbout This Guide 1 OverviewWarnings and Special Information Printing Conventions in This GuideChapter 1 The P5000 series with DEC LG Emulation The P5000 series with DEC LG Emulation Printer FamilyTable 1. The DEC LG Emulation Model NumberHost Computer Interfaces Printer EmulationsPrinter Emulations Chapter 1 The P5000 series with DEC LG Emulation Figure 1. The DEC LG Emulation PrintersP5205 P5210 P5215 P5005 P5010 Graphics Enhancement Option LinePrinter Plus FeaturesTaking Care of Your Printer Output ControlProtocols and Emulations Built-in Diagnostic ToolsGraphics and Vertical Formatting Chapter 1 The P5000 series with DEC LG EmulationLine Matrix Printing Line Matrix PrintingFigure 2. Dot Matrix Character Formation Figure 3. Line Matrix Printing Printing SpeedChapter 1 The P5000 series with DEC LG Emulation Power Requirements 2 Setting Up the PrinterBefore You Begin Select a SiteChapter 2 Before You Begin Figure 4. Cabinet Model DimensionsTable 2. Interface Connections Interface TypeSelect a Site Figure 5. Pedestal Model Dimensions25 in 63.5 cm 10.5 in 26.67 cm 48.0 in 122 cm 30 in 24.6 in.76.2 cm 62.48 cmFigure 6. Component Locations Printer Component LocationsChapter 2 Before You Begin Remove the Cardboard Packing Remove the Shipping Restraints Cabinet ModelRemove the Cardboard Packing Figure 7. Removing the Cardboard PackingChapter 2 Remove the Shipping Restraints Cabinet Model Remove the Hammer Bank Protective Foam and Foam StripsFigure 8. Removing the Hammer Bank Protective Foam and Foam Strips Remove the Platen Protective Foam Remove the Platen Protective FoamFigure 9. Removing the Platen Protective Foam Figure 10. Adjusting Paper Supports Adjust the Paper SupportsChapter 2 Remove the Shipping Restraints Cabinet Model Tractor Door Paper Supports Tractor DoorRelease the Paper Chains Release the Paper ChainsFigure 11. Releasing the Paper Chains Figure 12. Remove Tag and Tie Wrap from Fence or Passive Paper Remove the TagsStacker Chapter 2 Remove the Shipping Restraints Cabinet ModelAttach the Control Panel Overlays Remove the Shipping Restraints Pedestal ModelAttach the Control Panel Overlays Figure 13. Attaching Control Panel OverlayChapter 2 Remove the Shipping Restraints Pedestal Model Remove the Hammer Bank Protective FoamFigure 14. Removing the Hammer Bank Protective Foam Remove the Platen Protective Foam Figure 15. Removing Platen Protective FoamRemove the Platen Protective Foam Adjust the Paper Supports Figure 16. Adjusting Paper SupportsChapter 2 Remove the Shipping Restraints Pedestal Model Remove Tag Remove TagFigure 17. Removing Tag from Cage Figure 18. Attaching the Output Basket Attach the Output Basket2. Screw the ground wire attached to the output basket to the printer Chapter 2 Remove the Shipping Restraints Pedestal ModelAttach the Control Panel Overlays Figure 19. Attaching Control Panel OverlaysAttach the Control Panel Overlays Connect the Interface and Power Cables Install Basic ComponentsChapter 2 Install Basic Components Figure 20. Cable Connection LocationsFigure 21. Interface and Power Locations Connect the Interface and Power CablesFigure 22. Ribbon Path Diagram Location Install the RibbonFigure 23. Opening the Printer Cover Chapter 2 Install Basic ComponentsFigure 24. Forms Thickness Lever Install the RibbonFigure 25. Right Hub Latch 3. Raise the forms thickness lever as far as it will goChapter 2 Install Basic Components Figure 26. Ribbon PathPaper Hammer Bank CoverInstall the Ribbon Figure 27. Left Ribbon HubCabinet Model Pedestal ModelFigure 28. Forms Thickness Lever and Tractor Doors Load the PaperFigure 29. Paper Supply Label Location Chapter 2 Install Basic ComponentsFigure 30. Paper Slot Location Load the PaperFigure 31. Loading Paper Onto the Left Tractor Sprockets Tractor Door Paper Tractor Lock Ribbon Path DiagramFigure 33. Loading Paper Onto the Right Tractor Sprockets Figure 32. Paper ScaleChapter 2 Install Basic Components 5. Unlock the right tractorA B C Figure 34. Horizontal Adjustment KnobFigure 35. Lowering the Forms Thickness Lever Load the PaperFigure 36. The Power Switch Power On the PrinterChapter 2 Install Basic Components Set the Top-of-Form Set the Top-of-FormFigure 37. The Lower Paper Guide Figure 39. Aligning the Top-of-Form Figure 38. Raising the Forms Thickness LeverChapter 2 Install Basic Components TOF IndicatorSet the Top-of-Form Figure 40. Lowering the Forms Thickness LeverA B C Test the Printer Table 3. Printer Test ProcedureStep ResultOverview 3 Configuring the PrinterChapter 3 Overview Figure 41. Configuration Menu OverviewOFFLINE Default and Custom Configurations Changing and Saving Parameter SettingsChanging and Saving Parameter Settings The Control Panels Operating ModesFigure 42. The Cabinet Control Panel Figure 43. The Pedestal Control PanelUnlocking and Locking the ENTER Key Factory Default Configuration ValuesUnlocking and Locking the ENTER Key Chapter 3 Overview Italic PrintDisable Slashed ZeroDisable Page Format MarginsChanging Parameters Table 4. Parameter Change Example ProcedureExample ExampleTO SAVE YOUR CHANGES AS A CONFIGURATION THAT IS STORED IN MEMORY Table 4. Parameter Change Example Procedure continuedTO USE THE CURRENT CONFIGURATION WITHOUT SAVING Chapter 3 Changing ParametersSaving Your New Configuration Saving Your New ConfigurationStep Chapter 3 Changing Parameters Table 5. Saving ConfigurationsResult Deleting Your Configuration Deleting Your ConfigurationStep Chapter 3 Changing Parameters Table 6. Deleting ConfigurationsResult Printing the Current Configuration Protecting Your ConfigurationsProtecting Your Configurations Make sure the printer is on. Raise the printer cover Chapter 3 Changing Parameters Table 7. Printing ConfigurationsCONFIG. CONTROL StepLoading Configuration Values Loading Configuration ValuesStep Chapter 3 Changing Parameters Table 8. Loading ConfigurationsResult Make sure the printer is on. Raise the printer coverThe Power-Up Configuration The Power-Up ConfigurationChapter 3 Changing Parameters Table 9. Setting The Power-Up ConfigurationStep ResultConfiguration Main Menu 4 The Configuration MenusOverview Chapter 4 Overview Figure 44. Configuration Menu OverviewOFFLINE see pageFigure 44. Configuration Menu Overview continued Configuration Main Menusee page see pageLoad Config CONFIG. CONTROLChapter 4 CONFIG. CONTROL MenuPrint Config Save ConfigDelete Config Power-Up ConfigChapter 4 ACTIVE EMULATION ACTIVE EMULATIONMenu EMULATIONEMULATION Submenu Digital LGChapter 4 Digital LG EMULATIONVert. Forms FontHoriz. Forms SubmenuCR Carriage Return AutowrapLF Line Feed Unsolicited RptPlot Mode Opt Print Mode OptI-2/5 Guard Bars SubmenuChapter 4 LinePrinter+ LinePrinter+EMULATION Print Char Set Printer ProtocolCPI/LPI Select Font AttributesBold Print Proportional SpacingItalic Print Slashed ZeroMargins Page FormatPerforation Skip Forms LengthDefine CR Code Proprinter XL EmulationAuto LF Chapter 4 LinePrinter+FF Valid at TOF Define LF CodeCharacter Set Alternate Char SetDefine CR Code Epson FX EmulationChapter 4 LinePrinter+ Alternate Set 80-9F Printer SelectEpson FX Emulation Auto LFChapter 4 LinePrinter+ P-Series EmulationPrinter Protocol P-SeriesOverstrike Control CodeP-Series Emulation Control CodeSelect SFCC SFCC d CommandEVFU Select Alt. Set 80-9FSubmenu IGP/PGL EmulationSubmenu Define LF Code Line Feed Define CR Code Carriage ReturnPI Slew Range Chapter 4 IGP/PGL EmulationSelect Font CR EditSelect LPI Auto UppercasePower On IGP/PGL Skip Command PrefixExtended Execute Copy UPC DescendersIGP100 Compatbl Ignore CharacterOptimized Ratio Ignore ModeChapter 4 IGP/VGL Emulation IGP/VGL EmulationSubmenu SFCC & Pwrup Power UpSFCC SubmenuPower Up PY Power Up FGraphics Options SlashAbsorb after PY Submenu True Vert 1/10UPC Descenders Rot. Char SizeWidth Limit Dark BarcodeTable 10. Width Limit HeightError msgs Error HandlingError markers Offpage ErrorsIgnore Chars Ignore / DB8 SetupIgnore ch#1 Ignore ch#2PI Control Font SetPrinter PI Host PIMAINT / MISC Power-Up StateHex Dump Mode Display LanguageMenu HOST INTERFACEHOST INTERFACE Interface Type Serial SubmenuData Protocol Chapter 4 HOST INTERFACEWord Length Baud RateStop Bits ParityRequest to Send Data Terminal ReadyBuffer Size in K Chapter 4 HOST INTERFACECentronics Interface Parallel SubmenuData Bit Data PolarityStrobe Polarity Prime SignalResponse Polarity Busy on StrobePI Ignored Dataproducts SubmenuData Bit Data PolarityStrobe Polarity Data Request PolarityBuffer Size in K Chapter 4 HOST INTERFACEBuffer Size in K Bidirectional SubmenuParallel Submenu The IEEE 1284 Bidirectional interface is faster and more versatile than Centronics and supports bidirectional communication. Chapter 5 discusses the available modes Compatibility, Nibble, and Byte in more detailUnidirectional PRINTER CONTROLChapter 4 PRINTER CONTROL Power Saver Time PMD Paper Motion Detection FaultSlow Paper Slew Parallel SubmenuChapter 4 DIAGNOSTICS DIAGNOSTICSPrinter Tests Paper Out Dots Test WidthSystem Memory Parallel SubmenuChapter 4 DIAGNOSTICS Print StatisticsNew Ribbon RIBBONMINDERRibbon Action Parallel SubmenuFault Action Ribbon AdjustRibbon Size Chapter 4 RIBBONMINDEROverview 5 InterfacesTable 11. Dataproducts Parallel Interface Connector Pin Assignments Dataproducts Parallel Interface Signalswith a 50-pin AMP HDH-20 Data Cable Connector Input SignalsDataproducts Parallel Interface Configuration Dataproducts Parallel Interface ConfigurationTable 12. Centronics Interface Connector Pin Assignments Centronics Interface SignalsCentronics Parallel Interface Chapter 5 Centronics Parallel InterfaceCentronics Parallel Interface Configuration Centronics Parallel Interface ConfigurationChapter 5 Terminating Resistor Configurations Terminating Resistor ConfigurationsFigure 45. Resistor Locations Removal and Installation Removal and InstallationTable 13. Terminating Resistor Configurations ConfigurationCompatibility Mode IEEE 1284 Parallel InterfaceNibble Mode Byte ModeSignals The Negotiation PhaseThe Negotiation Phase Type of Mode Table 14. 1284 SignalsSource of Data CompatibleType of Mode Signals Table 14. 1284 Signals continuedSource of Data CompatibleTable 16. RS-422 Serial Interface Connector Pin Assignments Table 15. RS-232 Serial Interface Connector Pin AssignmentsRS-232 and RS-422 Serial Interfaces Chapter 5 RS-232 and RS-422 Serial InterfacesRS-232 and RS-422 Serial Interface Error Handling RS-232 and RS-422 Serial Interface SignalsRS-232 and RS-422 Serial Interface Signals RS-232 and RS-422 Serial Interface ProtocolRS-232 and RS-422 RS-232 and RS-422 Serial Interface ConfigurationRS-232 only Chapter 5 RS-232 and RS-422 Serial InterfacesInterface Configuration Interface ConfigurationVMS Operating System Chapter 5 VMS Operating System Cleaning Requirements 6 Routine Service and DiagnosticsExterior Cleaning Interior CleaningChapter 6 Cleaning Requirements Figure 46. Cleaning the Interior of the Printer Interior CleaningShuttle Cover Assembly Forms Thickness Lever Ribbon Guide Splined Shaft Paper SupportChapter 6 Diagnosing Problems Diagnosing ProblemsPrinter Self-Tests Table 17. Sample Print Test All E’sStep Printer Self-Tests Table 17. Sample Print Test All E’s continuedResult Figure 47. Hex Dump Sample Printing a Hex DumpChapter 6 Diagnosing Problems Step Printing a Hex Dump Table 18. Printing a Hex DumpResult Fault Messages Requiring Field Service Attention Fault MessagesChapter 6 Diagnosing Problems Solution Fault Messages Table 19. LCD Message Troubleshooting TableDisplayed Message Can UserCan User Correct? Table 19. LCD Message Troubleshooting Table continuedChapter 6 Diagnosing Problems SolutionSolution Fault Messages Table 19. LCD Message Troubleshooting Table continuedDisplayed Message Can User Correct?Table 19. LCD Message Troubleshooting Table continued Chapter 6 Diagnosing ProblemsSolution Displayed MessageSolution Fault Messages Table 19. LCD Message Troubleshooting Table continuedDisplayed Message Can User Correct?Chapter 6 Diagnosing Problems Overview 7 RibbonMinderRibbon ink being consumed Ribbon life approaching end Configuration Using the RibbonMinderChapter 7 Using the RibbonMinder Figure 48. RibbonMinder Menu DiagramStep Configuration Table 20. RibbonMinder ConfigurationResult Running a Job Table 21. New Ribbon ProcedureNew Ribbon Chapter 7 Using the RibbonMinderRibbon Action Table 22. Ribbon Action ConfigurationRibbon Action StepChapter 7 Using the RibbonMinder RibbonMinder FaultRibbon Size Table 23. Ribbon Size ConfigurationRibbon Size StepFault Action Ribbon AdjustChapter 7 Using the RibbonMinder Ribbon Specifications A Printer SpecificationsPaper Specifications PaperEnvironmental Characteristics Printer DimensionsAppendix A Printer Dimensions Cabinet ModelPower Consumption Electrical CharacteristicsPower Consumption InterfacesAppendix A Printing Rates Printing RatesBITS B Standard ASCII CharacterAppendix B Sources of Support C Printronix Technical SupportYour Printronix Vendor Your Application VendorAppendix C Sources of Support Printronix Technical SupportD Glossary example “Bold” refers to a heavy or thick character Appendix DPage Appendix D A slanted type style. This is an italic type style Appendix D in 10 point type. This is 14 point typePage Appendix D Page Appendix D Index Page Page Page Page Page printing the configuration, 61 saving Parity error handling Paper motion detection See PMD Fault parameter 113PARITY ERROR message Parity parameter Perforation Skip Phase value parameter PI Control PI Ignored parameter PI Slew RangePage Page Page Page Printronix, Inc 14600 Myford Road P.O. Box Irvine, CA Phone Fax 714 Customer Solutions Center 714 Printronix Nederland BVP.O. Box 163, Nieuweweg NL-6600 Ad Wijchen The Netherlands Phone 31 24 Fax 31 24 Printronix Schweiz GmbH 42 Changi South Street