212 | Dell C8220 specification

212

Troubleshooting

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Dell C8220 owner manual 212

Contents

Dell PowerEdge C8220 2013 09 P/N Xxxxx Rev. A02 Contents System Setup Options at Boot Other Information You May Need Command Line Interfaces for System Setup 118127 129 138 139140 141 159 164166 173 Node Power Distribution Board 184 Troubleshooting a Wet Enclosure 201182 187 Troubleshooting Expansion Cards 207 System Board Jumper Settings 214Interposer Extender Connectors 224 MicroSD Card Reader Connectors 226 Node Power Distribution Board Connectors Accessing System Features During Startup Keystroke Description Front-Panel Features and Indicators Icon Description Connector Indicator, Button, or Icon Description Connector Server enclosure NIC Indicator Codes Indicator Status Indicator Code NIC Indicators BMC management port Power and System Board Indicator Codes Power and System Board Indicator Codes Color Status BMC Heartbeat Indicator Codes BMC Heartbeat Indicator Service Tag Service Tag Location for C8220 Single-Wide Compute Sled Post Error Codes Error Error MessageError Cause Corrective Actions Code Collecting System Event Log for Investigation ISA IO No keyboard MP service self Error Error Message Port Error Error Message Bios System Event Log Processor ErrorProcessor Error Byte Field Value Description Memory Ecc Memory ECC Byte Field Value Description Memory ECC Byte Field Value Description PCIe Error PCIe Error Byte Field Value Description IOH Core Error IOH Core Error Byte Field Value Description SB Error SB Error Byte Field Value Description Post Start Event Post Start Event Byte Field Value Description Post End Event Post End Event Byte Field Value Description Post Error Code Event Post Error Code Event Byte Field Value Description Bios Recovery Event 10. Bios Recovery Event Byte Field Value Description 11. Bios Recovery Event Byte Field Value Description ME Fail EventSEL Generator ID 12. SEL Generator ID Number 13. Sensor Summary Sensor Name Sensor TypeOffset 14. Sensor Summary Sensor Name Sensor Type CPU ERR2 15. Sensor Summary Sensor Name Sensor Type MEZZ1 Temp About Your System 17. Sensor Summary Sensor Name Sensor Type Other Information You May Need About Your System Using the System Setup Program System Setup Menu Keys Function System Setup Options at BootUsing the System Setup Program Navigation Keys Console Redirection Enabling and Configuring Console RedirectionGeneral Help Enabling and Configuring Console Redirection Via COM1 Enabling and Configuring Console Redirection Via COM2 SOL Enabling and Configuring Console Redirection Via BMC SOL Using the System Setup Program Serial Port Connection List Main Menu Main Screen System Settings Option Description Option Description Advanced Menu Power Management Power Management State 0 default Chassis Power Management OptionDescription Chassis PSU Configuration Power Capping Chassis Level default Emergency Throttling CPU Configuration Throttling default CPU Configuration All Cores default Processor Prefetch Configuration Memory Configuration Memory Configuration Optimizer Mode default Sata Configuration Sata Configuration Option Description PCI Configuration PCI Configuration Bit decode option Embedded Network Devices Enabled with PXE ISCSI Remote Boot Active State Power Management Configuration PCI Slot Configuration USB Configuration USB Configuration Security Settings Security Menu Option Description Server Settings Server Menu Immediate default Set BMC LAN Configuration Shared-NIC default IPv6 Mode Remote Access Configuration 115200 8,n,1 as default View System Log View System Log Boot Menu Boot Settings Option Description Exit Menu Exit Options Option Description Command Line Interfaces for System Setup Options D4 Token Table Setup Option Description D4 Token Table Setup Option Description D4 Token Table Setup Option Description D4 Token Table Setup Option Description PORT1 PORT2 Port 100 101 102 Bios Post 103 104 Apml 105 106 107 AHCI-MS 108 109 110 111 112 113 114 115 116 D4 Token Table Token Setup Option Description117 118 Ipmi Command ListIpmi Device Global Commands NetFn 0x06H Code 119 Command NetFn CodeBMC Device and Messaging Commands NetFn 0x06H Code Ipmi BMC Device and Messaging Commands NetFn 0x 06H Code 120 121 122 Event Commands NetFn 0x04H CodePEF/PET Alerting Commands NetFn 0x04H Code 10. Sensory Device Commands NetFn 0x04H Code 11. FRU Inventory Device Commands NetFn 0x0AH Code12. SDR Repository Commands NetFn 0x0AH Code 123 124 14. LAN Device Commands NetFn 0x0CH Code 125 16. Command Forwarding Commands NetFn 0x0CH Code 17. Firmware Update Commands NetFn 0x08H CodeCommand NetFn 126 127 Power Management Settings48DC Setup Setting Option Token 128 Sata Safety Instructions 129 130 About the IllustrationsRecommended Tools Inside the System 131 Sled Configuration 132 See Installing a Single-Wide Sled Blank on SledRemoving a Sled 133 Installing a Sled Sled BlankRemoving a Single-Wide Sled Blank 134 Installing a Single-Wide Sled Blank 135 136 Installing a Double-Wide Sled BlankRemoving a Double-Wide Sled Blank 137 MicroSD CardRemoving a MicroSD Card Installing a MicroSD Card Sled CoversRemoving the Front Cover 138 Installing the Front Cover 139 Removing the Back Cover 140 Installing the Back Cover Cooling ShroudRemoving the Cooling Shroud 141 Installing the Cooling Shroud 142 143 Heat SinkRemoving a Heat Sink Installing a Heat Sink 144 145 Heat Sink BlankRemoving a Heat Sink Blank Installing a Heat Sink Blank 146 147 ProcessorsRemoving a Processor Installing a Processor 148 149 150 Memory Module Installation GuidelinesSystem Memory Supported Dimm Configuration 151 Memory Module Configuration-Single Processor Memory Module Configuration-Dual Processors152 Processor Removing Memory Modules 153 Installing Memory Modules 154 155 Expansion CardRemoving the Expansion Card Installing the Expansion Card 156 Removing the RAID Controller Card 157 Installing the RAID Controller Card 158 159 RAID BatteryRemoving the RAID Battery 20. Removing and Installing the RAID Battery Assembly 160 Installing the RAID Battery 161 Removing the RAID Battery Holder 162 23. Removing and Installing the Mounting Board 163 Installing the RAID Battery Holder Expansion Card RiserRemoving the Expansion Card Riser 164 Installing the Expansion Card Riser 165 166 Mezzanine CardsRemoving the Infiniband Mezzanine Card 167 26. Removing and Installing the Mezzanine Card Bridge Board 168 Installing the Infiniband Mezzanine Card 169 Removing the 10 GbE Mezzanine Card 170 29. Removing and Installing the Mezzanine Card Bridge Board 171 Installing the 10 GbE Mezzanine Card 172 173 MicroSD Card ReaderRemoving the MicroSD Card Reader 31. Removing and Installing the MicroSD Card 174 Installing the MicroSD Card Reader 175 Removing the MicroSD Card Reader Support Bracket 176 Installing the MicroSD Card Reader Support Bracket 177 178 Internal Hard-DrivesRemoving a Hard-Drive Carrier 179 Installing a Hard-Drive CarrierRemoving a Hard-Drive From the Hard-Drive Carrier Installing a Hard-Drive Into a Hard-Drive Carrier 180 Removing the Hard-Drive Tray 181 Installing the Hard-Drive Tray Interposer ExtenderRemoving the Interposer Extender 182 37. Removing and Installing the Interposer Extender 183 Node Power Distribution Board Installing the Interposer ExtenderRemoving the Node Power Distribution Board 184 185 Installing the Node Power Distribution Board 186 187 System BatteryRemoving the System Battery Installing the System Battery 188 System Board Removing the System Board189 System Board System Board Model Number 190 40. Removing and Installing the Power Cable 41. Removing and Installing the Sata Cables 42. Removing and Installing the System Board Control Cable 192 Installing the System Board 193 194 195 196 Safety First-For You and Your System Installation Problems 197 Troubleshooting System Startup Failure Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Troubleshooting a USB Device Troubleshooting a Serial I/O Device 199 Troubleshooting a NIC 200 Troubleshooting a Wet Enclosure 201 Troubleshooting a Damaged Enclosure 202 203 Troubleshooting the Power SledTroubleshooting System Memory 204 Troubleshooting a Hard-Drive 205 Troubleshooting a Storage Controller 206 Troubleshooting Expansion Cards 207 Troubleshooting Processors 208 Identifying System Board Model Number 209 210 Troubleshooting the System BoardTroubleshooting the System Battery IRQ Assignment Conflicts 211 212 System Board Types 213 214 System Board Jumper SettingsSystem Board V1.0 Jumper Settings Jumper System Board V1.1 Jumper Settings215 System Board Jumper Settings Description 216 217 System Board V1.2 Jumper SettingsJumper Setting Description System Board Jumper Settings Item Jumper Description 218 219 System Board ConnectorsSystem Board V1.0 Connectors System Board V1.1 Connectors 220 221 Sgpio connector Mini-SAS connector 222 223 Interposer Extender Connectors Interposer Extender V1.0 ConnectorsInterpose Extender Types 224 Interposer Extender V1.1 Connectors 225 MicroSD Card Reader Connectors 226 Node Power Distribution Board Connectors 227 228 Contacting Dell 229 230 Index 231 232 233 234