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Running the System Diagnostics

If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.

Using Online Diagnostics

To assess a system problem, first use the online diagnostics. Dell PowerEdge Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis and storage components such as hard drives, physical memory, communications and printer ports, NICs, CMOS, and more. If you are unable to identify the problem using the online Diagnostics, then use the embedded system diagnostics.

The files required to run online diagnostics for systems running supported Microsoft® Windows® and Linux operating systems are available at support.dell.com and on the DVD that came with your system. For information about using diagnostics, see the Dell Online PowerEdge Diagnostics User's Guide.

Running the System Diagnostics

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