Dell T710 owner manual Troubleshooting a Hard Drive

Troubleshooting a Hard Drive

WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.

CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.

1Run the appropriate online diagnostics test. See "Running the System Diagnostics" on page 181.

Depending on the results of the diagnostics test, proceed as needed through the following steps.

2If your system has a SAS RAID controller and your hard drives are configured in a RAID array, perform the following steps.

aRestart the system and press <Ctrl><R> to enter the host adapter configuration utility program.

See the documentation supplied with the host adapter for information about the configuration utility.

bEnsure that the hard drive(s) have been configured correctly for the RAID array.

cExit the configuration utility and allow the system to boot to the operating system.

3Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information.

4Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 57.

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Troubleshooting Your System