Troubleshooting Power Supplies 165, 166, 176 | Dell T710 guide

Troubleshooting Power Supplies	165
Troubleshooting System Cooling Problems	166
Troubleshooting a Fan	166
Troubleshooting System Memory	167
Troubleshooting an Internal SD Card	169
Troubleshooting an Internal USB Memory Key . . . . . 170
Troubleshooting an Optical Drive	171
Troubleshooting a Tape Backup Unit	171
Troubleshooting an External Tape Drive	172
Troubleshooting a Hard Drive	174
Troubleshooting a Storage Controller	175
Troubleshooting a SAS or SAS RAID Controller . . . .	176
Troubleshooting Expansion Cards	178
Troubleshooting the Processors	179

5 Running the System Diagnostics . . . . . . 181

Using Online Diagnostics . . . . . . . . . . . . . . . . 181

Embedded System Diagnostics Features . . . . . . . . 182

When to Use the Embedded System Diagnostics . . . . 182

Running the Embedded System Diagnostics . . . . . . 182

Embedded System Diagnostics Testing Options . . . . 183 Using the Custom Test Options . . . . . . . . . . . . . 183

Contents 9

Image 9

Dell T710 owner manual Troubleshooting Power Supplies 165, 166, 176

Contents

Dell PowerEdge T710 Systems April Contents Power Management Screen Processor Settings ScreenUefi Boot Settings Screen Other Information You May Need Removing the Cooling Shroud Installing the Cooling Shroud Entering the iDRAC Configuration Utility Installing an Optical or Tape Drive Installing a Hard Drive Into aGeneral Memory Module Installation Mode-Specific Guidelines Installing Memory Modules Installing the Chassis Intrusion Switch Removing the Chassis Intrusion SwitchInstalling an Integrated Storage Installing an Integrated Storage Controller 149 145152 156 Troubleshooting Power Supplies 165 166176 185 186193 Configurator documentation Accessing System Features During StartupF11 See the BMC or iDRAC user documentation USB connectors Front-Panel Features and IndicatorsDrives Ports are USB 2.0-compliant Power to the system is turned off Power button causes the system toPerform a graceful shutdown before Seconds LCD Panel Features LCD Panel Features Buttons Description Left Home Screen Setup Menu View Menu Drive-activity indicator green Hard-Drive Status IndicatorsDrive-status indicator green and amber About Your System Carrier Time Rebuild abortedSeconds, and off six seconds About Your System Back-Panel Features and Indicators About Your System Back-Panel Features and Indicators Wide card in slots Power supplySupports one full-height, full-length 30.99-cm 12.2-in, x16 wide card Video connector Guidelines for Connecting External DevicesSerial connector Security cable slot Connects a cable lock to the system NIC Indicator Codes Power Indicator Codes LCD Status Messages Power cycle Disabled, tempBattery Battery E1211 RAID Fault. Power E122C CPU PowerE122A Cycle AC Configuration. configuration E1410 Internal ErrorBios revision Error. Power E1610 Power Supply # Check errorPower supply E1614 Power Supply # ### W error Power error E1620 Power Supply #E1624 Lost power E1626 Power Supply Error on Slot Error on BusE1714 Unknown error E1711 PCI parity E1920 iDRAC6 Upgrade Fault. ReviewE1810 Hard drive ## Clear SEL E1812 Hard drive ## Configured but ConfigurationUnusable Check DIMMs E2013 Bios unable to Failure. Power E2019 Parity error Timer errorE2018 Programmable E201A SuperIO E201D Shutdown test POST. Check Screen Message E2023 Bios Unable toE201E Post memory Test failure Disabled on E2110 Multibit Error##. Power On Dimm ## I1920 iDRAC6 Upgrade ErrorsConfig. provide I1911 LCD Log Full Removing LCD Status Messages Solving Problems Described by LCD Status Messages System Messages Power required RebootingAlert! iDRAC6 not Responding System boot Alert! PowerMemory disabled Fatal error Is installed on Mode detectedSystem board Please run Setup CPU x installed CPUs with Bootable media isDifferent cache Sizes detected Error Configuration onCorrect Connectors Gate A20 failure Each CPU should Disabled. If Accessible USBDisabled Keyboard fuse has Installed Pairs. Pairs must Be matched in size and geometry Mirror modeMemory set to Memory tests No timer tick No boot deviceError Expected Available Plug & Play Read fault Requested sector not foundQuad rank Dimm Detected after Sector not found Seek errorSeek operation Shutdown failure DIMMs should Setup programFollowing DIMMs should Match in size Following DIMMs should Will now reset Timer chipCounter 2 failed Honored. System Protected mode System ServicesUnable to launch Image. System Error has caused InstalledSystem reset Dimm mismatch System will Reboot Code updatePanel is not Loaded for Processor n Memory Configuration Configuration isWrite fault Write fault on selected drive Not optimal. Diagnostics Messages Alert MessagesOther Information You May Need Choosing the System Boot Mode Using the System Setup Program and Uefi Boot Manager Responding to Error Messages Entering the System Setup ProgramUsing the System Setup Program Navigation Keys System if any changes were made Memory Settings Screen on System Setup OptionsProcessor Settings Sata Settings Power Management Specify related features and options. See SerialFans, and memory modules with preconfigured or Report Keyboard Errors Memory Settings Screen Processor Settings Screen Execute DisableOption Description 64-bit Boot Settings Screen Sata Settings Screen Integrated Devices Screen Serial Communication Screen PCI IRQ Assignment Screen Embedded Server Management Screen Optional Power Management Screen System Security Screen Enables or disables the NMI feature Entering the Uefi Boot Manager Is restoredExit Screen Uefi Boot Manager Screen Using the Uefi Boot Manager Navigation Keys System Utilities Screen Uefi Boot Settings Screen Using the System Password System and Setup Password Features Type your new system password Using the System Setup Program and Uefi Boot Manager Using the Setup Password Embedded System Management Entering the iDRAC Configuration Utility IDRAC Configuration Utility Using the System Setup Program and Uefi Boot Manager Installing System Components Recommended ToolsInside the System Inside the System Installing System Components System cover PCIe expansion card slots Power Supplies Removing a Power Supply Installing a Power Supply Removing a Power Supply BlankInstalling a Power Supply Blank Removing the Front Bezel Front Bezel Installing the Front Bezel Opening and Closing the SystemOpening the System System cover System feet Closing the System Removing the Cooling Shroud Cooling Shroud Removing and Installing the Cooling Shroud Cooling shroud Installing the Cooling Shroud Hard Drives Mixed SAS/SATA Hard-Drive Configurations Installing a Hard-Drive Blank Removing a Hard-Drive BlankRemoving a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Removing a Hard Drive From a Hard-Drive Carrier Installing a Hot-Swap Hard Drive Release button Installing a Hard Drive Into a Hard-Drive Carrier Removing an Optical or a Tape Drive Optical and Tape Drives Drive bay screw slots Power and data cables Installing System Components Installing an Optical or Tape Drive Installing System Components System Memory General Memory Module Installation Guidelines Mode-Specific Guidelines 100 Mode Module SizeDual Processor Available Memory Optimizer 10116-GB1 Advanced Vacant Memory Advanced Vacant All 10216-GB1 Vacant All Mirroring Vacant 16-GB1 103 Mode ModuleSize Memory Optimizer Mirroring Vacant Installing Memory Modules 105 11. Installing and Removing a Memory Module Memory module Removing Memory Modules Processors Removing a Processor107 12. Installing and Removing the Heat Sink Heat sink Processor shield 109 Installing a Processor 14. Keeping the Processor Parallel to the Socket 111 112 16. Installing a Processor Socket-release lever 113 Expansion Cards Expansion Card Installation Guidelines114 2,5,3 All other NICs 2,5,3,1 115 Installing an Expansion Card Installing System Components 117 Removing an Expansion Card Installing the Internal SD Module Internal SD Module119 Release tab 18. Installing the Internal SD Module 121 Removing the Internal SD Module Installing an Internal SD Flash Card Internal SD Flash CardRemoving an Internal SD Flash Card 123 Internal USB Memory Key 124 125 NIC Hardware Key Iscsikey connector RAID Battery Removing a RAID Battery127 21. Removing and Installing a RAID Battery RAID battery Installing a RAID Battery Chassis Intrusion Switch Removing the Chassis Intrusion Switch129 130 Intrusion connector on the system board 131 Installing the Chassis Intrusion Switch Removing an Integrated Storage Controller Card Integrated Storage Controller Card Cable connectors 133Card guides Installing an Integrated Storage Controller Card Installing an Integrated Storage Controller Card Carrier Removing an Integrated Storage Controller Card Carrier135 Removing a Cooling-Fan Module Cooling Fans Installing a Cooling-Fan Module 137Fan cage Removing the Fan Cage Fan Cage 139 Installing a Fan Cage Installing an iDRAC6 Enterprise Card Installing a VFlash MediaVFlash Media Optional Removing a VFlash Media 141 VFlash media slot VFlash SD card Removing an iDRAC6 Enterprise Card 143 Replacing the System Battery System Battery Control Panel Assembly Service-Only Procedure Removing the Control Panel Assembly145 Installing System Components 147 Installing the Control Panel Assembly SAS Backplane Service-Only Procedure Removing the SAS Backplane149 Available only with 3.5 SAS backplane 150 151 Installing the SAS Backplane Removing the System Board System Board Service-Only Procedure 153 Carrier release tab Release pin Installing the System Board 155 Removing the Power Distribution Board Power Distribution Board Service-Only Procedure Power distribution board 157Securing tabs Installing the Power Distribution Board Troubleshooting External Connections Troubleshooting Your System159 Troubleshooting a USB Device Troubleshooting the Video Subsystem Troubleshooting a Serial I/O Device Troubleshooting a NIC161 Troubleshooting a Wet System 163 Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies165 Troubleshooting a Fan Troubleshooting System Cooling Problems 167 Troubleshooting System Memory Troubleshooting Your System Troubleshooting an Internal SD Card If the problem is not resolved, see Getting Help on169 If the problem is not resolved, see Getting Help on 170 Troubleshooting an Internal USB Memory Key Troubleshooting an Optical Drive Troubleshooting a Tape Backup Unit171 Troubleshooting an External Tape Drive 173 Troubleshooting a Hard Drive 175 Troubleshooting a Storage Controller Troubleshooting a SAS or SAS RAID Controller 177 Troubleshooting Expansion Cards 179 Troubleshooting the Processors Troubleshooting Your System 181 Using Online Diagnostics Embedded System Diagnostics Features When to Use the Embedded System DiagnosticsRunning the Embedded System Diagnostics Using the Custom Test Options Embedded System Diagnostics Testing OptionsSelecting Devices for Testing Click the testing option in the Main Menu window Viewing Information and Results Selecting Diagnostics Options Default The password feature is enabled pins System Board Jumper Settings DescriptionBoot pins System Board Jumpers 186 System Board Connectors 187 188 Cable connector SAS Backplane Board ConnectorsJbbpwr power connector Jsasb cable connector 189 190 Jsigbbbp hard drive indicator cable connector 191 Power Distribution Board Connectors Disabling a Forgotten Password Contacting Dell 193Getting Help 194 195 Amperes AC Alternating currentGlossary CPU Central processing unit. See processor DC Direct current 196 197 198 Mm Millimeters Ms Milliseconds 199 200 System memory See RAM 201 TCP/IP Transmission Control Protocol/Internet Protocol 202 203 204 Using Dell PowerEdge Diagnostics 205Index 206 Hard drive 207 Accessing system features Power indicators, 12 Integrated storage controller card, 132 208 Keystroke 209Memory options, 61, 63 serial communications options 210 211 212 213 214