Technical Support, Customer Service | Eicon Networks DIVA T/A ISDN

Technical Support

Support via the World Wide Web

To obtain technical support, visit the EiconTechnology HelpWeb at:

•http://www.eicon.com/support/

Customer Service

For customer service, contact your local Eicon Technology supplier.

Other Eicon Technology Web Sites

You can find ISDN-related information and general information about Eicon Technology products and services from the following web site:

•http://www.eicon.com

DIVA T/A ISDN Modem User’s Guide ◆ Page 140

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Eicon Networks DIVA T/A ISDN manual Technical Support, Support via the World Wide Web, Customer Service

Contents

Diva T/A Isdn Modem User’s Guide Third Edition July 206-269-03 Contents 120 121123 124 Internet Access Work-at-Home AccessIntroduction Analog Device Ports certain models only Installation Requirements To install the Diva T/A, you will require the following Connecting the Cables to the DIVAT/A Cable After Connecting the Cables What’s Next? Windows 95/98/NT Installation and Setup Configure your Operating SystemInstall the Diva Software Connect the Cables to your DIVAT/A DUN 1.2 or Later Required Setup InstructionsWindows 95 Original Release and SP1 Windows 95/98/NT Installation and Setup Windows 95 OSR2 Windows 95/98/NT Installation and Setup Windows Windows 95/98/NT Installation and Setup Windows NT RAS Recommended Windows 95/98/NT Installation and Setup Windows 95/98/NT Installation and Setup Windows NT Installing the Diva Software Installation Instructions Windows 95/98/NT Installation and Setup Windows 95/98/NT Installation and Setup Windows 95/98/NT Installation and Setup Installation Complete Specify your Isdn Settings via the Configuration Assistant Macintosh System 7 or Later Installation and SetupInstall the Diva Terminal Adapters Software Macintosh System 7 or Later Installation and Setup Macintosh System 7 or Later Installation and Setup Specifying Isdn Settings via the Configuration Assistant Macintosh System 7 or Later Installation and Setup Installation Complete DOS, OS/2, Macintosh prior to System 7, and Others Setup for Other Operating SystemsWindows 3.x and Windows for Workgroups Configuring a Profile using the Configuration Tool Diva Terminal Adapters Program for Windows 95/98/NT Introduction Launching the Diva Terminal Adapters ProgramGetting Help Menu Options On page 37 for more information Profiles Window Parameter Categories About Configuration ProfilesConfiguring Profiles Configuring a Profile using the Configuration Tool Data General TabCountry Diva Terminal Adapters Program for Windows 95/98/NT Phone Ports Enable / Disable models with phone ports Numbers models without phone ports Phone Port Tabs Number Assignment Options Second Number Data Tab Number Assignment models with phone ports Number Assignment models without phone ports Protocol Options models with phone ports Isdn Cost Reduction Timers Bacp Tab 1st B-Channel 2nd B-Channel Settings options 25 Tab Facilities options Eight-bit bytes Advanced Tab Call Routing models with phone ports Voice To PC Troubleshooting United Kingdom onlyCall Routing models without phone ports Voice to PC Tab Configuring a Profile using the Wizard Configuring a Profile using the Configuration Tool Diva Terminal Adapters Program for Macintosh Menu Bar Commands Diva Terminal Adapters Program for Macintosh Protocol Profiles Window Configuring a Profile using the Configuration Tool Diva Terminal Adapters Program for Macintosh About MultiLink PPP Protocol TabAbout the Protocol panel Location Tab Phone Lines tab BACP/BOD Seconds, enter Diva T/A Isdn Modem User’s Guide 25 Tab Bytes of data. The connection is terminated DBA Configuring a Profile using the Assistant Diva Terminal Adapters Program for Macintosh VT100 Configuration Tool AT@MENU Navigating in the VT100 Configuration Tool screen ESC Select ‘ISDN Parameters’ and press Enter Following parameters can be configured From the main menu, select ‘Advanced’ and press Enter Initial Billing Updating Firmware Windows 95/98/NT Macintosh System 7 or Later Other Operating Systems Updating the Diva T/A INF file Using the DIVAT/A This chapter SecurID Connectivity Using Windows 95/98 to Connect to a V.120 ServerUsing PPP and Multilink PPP Using the Symbol as a Shortcut Dialing with Multilink PPP Using the DIVAT/A Establishing a Connection Windows 95/98 Using the DIVAT/A Windows NT Using the DIVAT/A Using the DIVAT/A Windows NT Using the DIVAT/A Windows Using the DIVAT/A DOS Using the DIVAT/A OS/2 Using the DIVAT/A Using the DIVAT/A Connecting to the World Wide Web Analog Device Support Calling Features Not All Features Available in All Regions Using Call Hold Call Hold Using Call Waiting When Alerted to a Second Incoming Call Call WaitingEnabling Isdn Call Waiting Enabling and Disabling DIVAT/A Call Waiting Enabling DIVAT/A Call Waiting using the Configuration Tool Analog Device Support Calling Line Identity Presentation Calling Line Identity on Call Waiting Using Clir Calling Line Identity Restriction Clir Call Forwarding Analog Device Support Using Malicious Caller Identification Malicious Caller Identification Using Call Redirection between Analog Ports Call Redirection between Analog Ports Using Three-party Conference Call Three-party Conference Call Terminal Portability Quick Reference Accessing the Configuration Tool Multiple Subscriber Numbering Secondary Phone Port Numbers and Distinctive Ring Use of secondary numbers and TeleDanmark’s Duet serviceAssigning Primary and Secondary Numbers to the Phone Ports Multiple Subscriber Numbering Multiple Subscriber Numbering Specifying what numbers the data port should answer Specifying an Exclusive Data Port Directory Number Routing voice calls to your computer Voice to PC Enable this option Select ‘PC’ to route voice calls to your PC Isdn Line Termination About Setting Isdn Line TerminationInstalling the resistor Multiple Isdn devices Determining Termination RequirementsSingle Isdn device Troubleshooting the DIVAT/A When Isolating Problems Link LED LED Status Indicators on the DIVAT/AB1, B2 LEDs Fault LED Power LED Common Problems Windows Configuration Tool does not detect the DIVAT/A‘Fault’ LED goes on SecurID is not working with the DIVAT/A ‘Link’ LED does not go on When you pick up the phone you do not get a dial toneAnswering machine or fax has problems Dumping the DIVAT/A Memory Please start Xmodem reception of dump file Initial Billing Interval = 480 8 minutes Billing Interval ExampleInitial Billing Interval = 240 4 minutes DIVAT/A Isdn Modem Specifications Firmware Specifications Hardware Specifications Approvals Customer Service Technical SupportSupport via the World Wide Web Other Eicon Technology Web Sites Safety Status TNV-1 Power ConsumptionRegulatory Information and Conditions of Use Regulatory Information for Europe Limited Warranty Product Comment Form DIVAT/A Isdn Modem Users Guide InternationalDIVAT/A Isdn Modem DIVAT/A Isdn Modem Users Guide Index Bacp Diva T/A Isdn Modem User’s Guide Diva T/A Isdn Modem User’s Guide