Eicon Networks DIVA T/A ISDN manual Dumping the DIVAT/A Memory

Troubleshooting the DIVAT/A

Dumping the DIVAT/A Memory

If a software fault condition occurs while you are using the DIVA T/A (‘Fault’ LED is on), you may need to capture a memory dump to a file. This file can be used by Eicon support to determine what caused this condition.

Follow the steps below to obtain a DIV AT/A dump:

1Exit your dialer program (for example, Dial-Up Networking for Win95/98) and start a terminal-emulation program such as HyperTerminal.

2Type at then press Enter. The mini-monitor menu appears.

Note: If the DIVA T/A does not respond to AT commands, even if you exit and restart your terminal-emulation program, close all applications, shut down your computer, and turn it on again. Repeat steps 1 and 2.

If the DIVA T/A still doesn't respond to commands, hold down the reset button (located on the back of the DIVA T/A) for at least five seconds; this forces the DIVA T/A to enter a sub-layer monitor mode. Start a terminal-emulation program and type at. The sub-layer mini-monitor menu should appear. Type at@quit, and proceed to step 3.

3Type at@dump (this command is case sensitive) and press Enter. The system responds with the following display:

Please start XMODEM reception of dump file

4Use the XMODEM transfer protocol built into your terminal-emulation program to receive the dump file. After the transfer is complete, a message similar to the following is displayed:

Dump completed (539104 bytes sent)

If the transfer appears complete but no message is displayed, press Enter until the message is displayed.

5Type AT and press Enter, then type at@quit (case sensitive) and press Enter again to restart your DIVAT/A.

DIVA T/A ISDN Modem User’s Guide ◆ Page 136