Honeywell 2700 manual Maintenance, Repairs, Troubleshooting a Stratos Bioptic Scanner

15

Maintenance

Repairs

Repairs and/or upgrades are not to be performed on this product. These services are to be performed only by an authorized service center (see Customer Support on page 16-1).

Maintenance

Your device provides reliable and efficient operation with a minimum of care. Although specific maintenance is not required, the following periodic checks ensure dependable operation:

Cleaning the Scanner

The scanner’s housing may be cleaned with a soft cloth or tissue dampened with water (or a mild detergent-water solution.)

If a detergent solution is used, rinse with a clean tissue dampened with water only.

!Caution:

Do not submerge the scanner in water. The scanner’s

housing is not watertight.

Do not use abrasive wipes or tissues on the scanner’s window – abrasive wipes may scratch the window. Never use solvents (e.g., acetone) on the housing or window – solvents may damage the finish or the window.

Cleaning the Window

Reading performance may degrade if the scanner’s window is not clean. If the window is visibly dirty, or if the scanner isn’t operating well, clean the window with one of the cleaning solutions listed above.

Troubleshooting a Stratos Bioptic Scanner

The scanner automatically performs self-tests whenever you turn it on. If your scanner is not functioning properly, review the following Troubleshooting Guide to try to isolate the problem.

Is the power on? Is the illumination on?

If the illumination isn’t on, check that:

•The cable is connected properly.

•The host system power is on (if external power isn’t used).

Does the scanner respond to host commands?

If it does not respond, make sure that:

•The protocol in the scanner’s configuration matches the host POS protocol.

•That the prefixes and suffixes are correct for the protocol.

•That the cables are attached to the proper ports on the Stratos.

•When using a dual cable setup, the scale must also be attached via the scale RS232 port.

Is the scanner having trouble reading your symbols?

If the scanner isn’t reading symbols well, check that the symbols:

•Aren’t smeared, rough, scratched, or exhibiting voids.

•Aren’t coated with frost or water droplets on the surface.

•Are enabled in the scanner.

•Try reading the bar code using the vertical window.

15 - 1