Error Codes
The following is a list of possible error codes and their meanings. Some errors will require immediate scanner mainte- nance. See also Audible and Visual Indicators on page
Error Text | Description | What to do |
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AUX_DEVICE_ERROR | RS232 or USB auxiliary device is not | Reconnect auxiliary device and power |
| communicating with the scanner. | cycle both devices. |
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BUTTON#_ERROR | The button is stuck or has failed. | Push the button firmly to attempt to free |
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| it. Call for service. See Customer |
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| Support on page |
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CANNOT_CALIBRATE_ | Maintenance error. | Return the unit for repair. Call for |
DEVICE |
| service. See Customer Support on |
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| page |
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COMMUNICATION_ | RS232 only. The data line is being held | The scanner recovers from this |
ERROR | active. This causes the scanner to read a | condition once the short in the RX Data |
| “break” signal constantly and continuous | line is corrected. |
| attempts are made to enter configuration |
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| mode. A short on the RX Data line can |
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| cause this condition. It can also be the |
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| result of a laptop in power save mode. The |
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| scanner aborts attempts to enter |
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| configuration mode after a short timeout. |
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CONFIGURATION_ | The configuration file is corrupt. | Reload the defaults or reload the |
ERROR |
| custom configuration. |
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EAS_ERROR | No response from EAS interlock controller. | Contact EAS vendor for service. |
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IMAGER_ERROR | Imager | Reload the defaults or reload the |
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| custom configuration and power cycle. |
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| Call for service. See Customer Support |
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| on page |
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INTERFACE_ERROR | The manually selected interface does not | Install the correct cable and reboot. |
| match the current cable and |
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| been disabled. |
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IR_SENSE_ERROR | The | Use the volume button to manually wake |
or |
| the scanner. Call for service. See |
PHOTO_SENSE_ERROR |
| Customer Support on page |
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LASER_1_ERROR | The vertical left laser has failed. | You can continue to scan with the |
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| remaining lasers. Call for service. See |
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| Customer Support on page |
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LASER_1_WARNING | Warning that the vertical left laser may soon | Call for service. See Customer Support |
| fail. | on page |
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LASER_2_ERROR | The vertical right laser has failed. | You can continue to scan with the |
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| remaining lasers. Call for service. See |
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| Customer Support on page |
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LASER_2_WARNING | Warning that the vertical right laser may | Call for service. See Customer Support |
| soon fail. | on page |
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LASER_3_ERROR | The horizontal left laser has failed. | You can continue to scan with the |
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| remaining lasers. Call for service. See |
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| Customer Support on page |
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LASER_3_WARNING | Warning that the horizontal left laser may | Call for service. See Customer Support |
| soon fail. | on page |
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