troubleshooting

chapter 8

print cartridge problems

problem

possible cause and solution

The HP Fax does not

First check to see whether the print cartridge is out of ink. To do this,

print satisfactorily.

see print a self-test report on page 66.

 

However, before you do this, check the print cartridge to make sure

 

you have properly removed its packaging. Being careful not to

 

touch the gold-colored contacts or ink nozzles, make sure you have

 

gently pulled the pink tab to remove the plastic tape.

 

If you determine that you need to replace a print cartridge see

 

replace the print cartridges on page 67.

 

 

The self-test report

Clean the print cartridges. See clean the print cartridges on

shows streaking or

page 70.

white lines through

 

 

one or more of the

 

 

colored bars.

 

 

 

 

 

The status message

1

Remove and re-insert the print cartridges. See replace the

continues to ask me to

 

print cartridges on page 67.

replace the cartridge

2

Align and clean the print cartridges. See align the print

after I have already

 

cartridges on page 70 and clean the print cartridges on

replaced it.

 

page 70.

 

3

If this does not help, the contacts may need to be cleaned.

 

 

See clean the print cartridge contacts on page 71.

98

hp fax 1240 series