troubleshooting

chapter 8

fax problems

Use this section to solve any problems you might encounter while setting up your HP Fax for faxing.

For information about how to set up your HP Fax for faxing, see fax setup on page 75.

problem

possible cause and solution

 

 

Fax transmission is

• The fax contains graphics. Graphics take longer to send.

slow.

• The phone line connection is “noisy”.

 

• You selected a high resolution for your fax. Consider using the

 

standard resolution to send faster.

 

• You are faxing in color.

 

• The receiving fax may have a problem or not be able to receive

 

faxes at the same rate that your HP Fax is sending.

 

 

Faxes are received,

• You are out of paper. If the HP Fax runs out of paper, incoming

but are not printing.

faxes are stored in memory. For information on loading paper, see

 

load paper on page 11. For information on faxes stored in

 

memory, see set backup fax reception on page 48 and reprint the

 

faxes in memory on page 49.

 

• You have a paper jam. If the HP Fax has a paper jam, incoming

 

faxes are stored in memory. For information on paper jams, see

 

paper jams on page 97. For information on faxes stored in

 

memory, see set backup fax reception on page 48 and reprint the

 

faxes in memory on page 49.

 

 

Pages of a fax I

• You are out of paper. If the HP Fax runs out of paper, incoming

received are missing.

faxes are stored in memory. For information on loading paper, see

 

load paper on page 11. For information on faxes stored in

 

memory, see set backup fax reception on page 48 and reprint the

 

faxes in memory on page 49.

 

• Check to see if the fax was sent correctly. Check with the sender to

 

find out how many pages were sent. The sending fax machine may

 

have failed to feed each page of the original.

 

• The print cartridges need cleaning or are out of ink.

 

Print a Self-Test Report to determine if there is a problem with the

 

print cartridges. Clean the print cartridges and print cartridge

 

contacts. If this does not solve the problem, one or both of the print

 

cartridges might be out of ink.

 

 

Pages of a fax I send

• Make sure each page of your original was picked up separately

are missing.

from the automatic document feeder. Sometimes pages are missing

 

because two or more pages of your original fed into the document

 

feeder at the same time. Try re-sending the fax and make sure each

 

page feeds separately.

 

• Check with the recipient to see if there is a problem with the

 

receiving fax machine.

 

 

There are horizontal

• There is a problem with the print cartridges. Print a Self Test Report

streaks on the fax.

to check them. See work with print cartridges on page 65.

 

 

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hp fax 1240 series