troubleshooting information

general status messages

 

 

message

solution

 

 

Open door. Clear

The HP Fax is new and there is packing material inside the HP Fax.

carriage jam, and

Open the print-carriage access door and make sure that you have

then press OK.

removed all packing materials from the HP Fax.

Attach front panel

The HP Fax cannot function until the front panel cover is attached.

cover.

Attach the front panel cover to the HP Fax.

 

For information on installing the front panel cover, see the Setup Poster

 

that came with your HP Fax.

 

 

Paper jam. Clear

The HP Fax has a paper jam.

jam, and then press

Clear the paper jam, replace the rear cleanout door, and then press OK.

OK.

You will need to restart the job.

 

For more information, see paper jams on page 97.

 

 

Out of paper. Load

The HP Fax is out of paper or the paper is not pushed back far enough.

paper, and then press

Make sure paper is loaded in the paper tray and pushed back.

OK.

See load paper on page 11.

 

 

 

Busy

You tried to start another job while the HP Fax is already working on a

 

previous job.

 

Wait until the HP Fax is idle, and then try the job again.

 

 

Invalid date

You entered a date incorrectly.

 

Enter the date again. Valid formats (which vary by country/region) are:

 

•

dd mm yy

 

•

mm dd yy

 

dd is a 2-digit number representing the day, mm is a 2-digit number

 

representing the month, and yy is a 2-digit number representing the year.

troubleshooting

user guide

113