troubleshooting

chapter 8

problem

possible cause and solution

 

 

I cannot receive

• If you are not using a distinctive ring service, check to make sure

faxes, but I can send

that the Answer Ring Pattern feature on your HP Fax is set to All

faxes.

Rings. For information, see change the answer ring pattern

(continued)

(distinctive ringing) on page 44.

• If your HP Fax shares the same phone line with other types of

 

 

phone equipment—such as an answering machine or a PC

 

modem—the fax signal level could be reduced, causing fax

 

reception problems.

 

To find out if other equipment is causing a problem, disconnect

 

everything except the HP Fax from the phone line, and then try to

 

receive a fax. If fax reception is successful without the equipment,

 

then one or more pieces of the equipment is causing problems; try

 

adding them back one at a time and faxing, until you identify

 

which equipment is causing the problem.

 

 

I cannot send faxes,

• If you are using speed dial to dial the fax number, the HP Fax

but I can receive

might be dialing too fast or too soon. To solve this problem, try one

faxes.

of the following:

 

– Try manually dialing the fax number from the HP Fax front

 

panel, or from an attached phone. For information, see send a

 

fax using monitor dialing on page 22 or send a fax manually

 

from a telephone on page 23.

 

– Re-create the speed dial setting and insert some pauses. For

 

information, see create individual speed-dial entries on

 

page 36.

 

• If your telephone line has a PBX system, make sure you are dialing

 

the number for an outside line before dialing the fax number.

 

• The receiving fax machine might be having problems. To check

 

this, try calling the fax number from a telephone and listen for fax

 

tones. If you cannot hear fax tones, the receiving fax might not be

 

turned on or connected, or a voice mail service could be

 

interfering with the recipient’s phone line.

 

 

Fax tones are

• When you have an answering machine on the same phone line

recorded on my

you use for fax calls, you must connect the answering machine

answering machine.

directly to the HP Fax (or through a directly-connected PC modem,

 

if applicable) as described in fax setup on page 75. If you do not

 

connect it as recommended, fax tones could be recorded on your

 

answering machine.

 

 

I hear static on my

• If you did not connect the HP Fax from the port labeled “1-LINE” to

telephone line ever

your telephone wall jack using the phone cord supplied in the box

since I connected the

with your HP Fax, you could hear static on your phone line and

HP Fax.

you probably will not be able to fax successfully.* This special 2-

 

wire cord is different from the more common 4-wire cords you

 

might already have in your office. For more information, see I have

 

difficulties when sending faxes and when receiving faxes. on

 

page 105.

108

hp fax 1240 series