| troubleshooting information |
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message | solutions |
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Alignment failed. | The alignment procedure can fail for several reasons: |
Please try again. | • Alignment page is placed incorrectly in the document feeder tray. |
| • Alignment page has been marked or creased. |
| • No alignment page is loaded or a page other than the alignment |
| page is loaded in the document feeder tray. |
| Make sure you have placed the alignment page print side down with the |
| top in first in the document feeder tray. Also, make sure the paper is fed |
| straight into the automatic document feeder. Try the alignment again. |
| See align the print cartridges on page 70 for more information. |
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Alignment | The print cartridge alignment process completed successfully. You are |
completed. | now ready to use your HP Fax. |
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fax messages |
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message | solution |
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Dialed fax busy. | The fax number you attempted to call is busy. |
| Wait and try to send the fax to the number at a later time. |
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No fax answered. | The receiving fax machine is not online, turned off, or not functioning. |
| Try to send the fax to the number again at a later time. If the problem |
| persists, try to contact the recipient to see if there is a problem with the |
| receiving fax machine. |
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No color fax. Fax | You have tried to send a color fax to a fax machine that does not support |
was sent as black and | color. |
white. Press OK to | The HP Fax alerts you to this situation and sends the color fax as black |
continue. | and white instead. |
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Fax send failed. | The fax could not be completed because of a communication error or |
| document jam, or because the fax was blocked by the receiving fax |
| machine. (This is sometimes referred to as blacklisting.) |
| Check the HP Fax for a possible paper jam and send the fax again. If |
| the problem persists, try to contact the recipient to see if there is a |
| problem with the receiving fax machine. |
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Receive failed. | Some error caused a fax to fail while the HP Fax was receiving the fax. |
| The error could be due to noisy lines or some other communication error. |
| Contact the sender and request that the fax be sent again. |
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Not supported. | You tried to send a color fax from memory. The HP Fax does not support |
| this procedure. |
| Try sending the color fax normally and not from memory. |
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troubleshooting
user guide | 111 |