| troubleshooting information |
|
|
problem | possible cause and solution |
|
|
I cannot receive | • The Rings to Answer feature might not be set to answer after the |
faxes, but I can send | appropriate number of rings for your office setup. |
faxes. | For more information, see how to choose the right fax setup for |
| |
| • If you have a voice mail service at the same phone number you use |
| for fax calls, you must receive faxes manually, not automatically. |
| For information on how to receive faxes manually, see receive a |
| |
| For information on setting up for faxing when you have a voice |
| mail service, see fax setup on page 75. |
| • If you have a PC modem on the same phone line with your HP Fax, |
| check to make sure that the modem’s software is not set to receive |
| faxes automatically. Modems with this auto fax receive feature |
| turned on will take over the phone line to receive all incoming |
| faxes, which will prevent the HP Fax from receiving fax calls. |
| • If you have an answering machine on the same phone line with |
| your HP Fax, you might have one of the following problems: |
| – Your outgoing message might be too long or too loud to allow |
| the HP Fax to detect fax tones, and the calling fax machine |
| might disconnect. |
| – Your answering machine might not have enough quiet time |
| after your outgoing message to allow the HP Fax to detect fax |
| tones. This problem is more common with digital answering |
| machines. |
| The following actions might help solve these problems: |
| a. Disconnect the answering machine and then try receiving a |
| fax. If faxing is successful without it, the answering machine |
| might be causing the problem. |
| b. Reconnect the answering machine and |
| message. Make sure the message is as short as possible (no |
| more than 10 seconds long), and that you speak softly and |
| slowly when recording it. Try again to receive a fax. |
| • If you have a special ring pattern for your fax phone number (using |
| a distinctive ring service through your telephone company), make |
| sure that the Answer Ring Pattern feature on your HP Fax is set to |
| match. For example, if the phone company has assigned your fax |
| number a double ring pattern, make sure Double Rings is selected |
| as the Answer Ring Pattern setting. For information on changing |
| this setting, see change the answer ring pattern (distinctive ringing) |
| |
| Note that some ring patterns cannot be recognized by the HP Fax, |
| such as those with alternating short and long ringing patterns. If |
| you are having problems with a ring pattern of this type, ask your |
| phone company to assign a |
|
|
troubleshooting
user guide | 107 |