troubleshooting information

copy problems

 

 

 

 

 

problem

possible cause and solution

 

 

 

 

Copies are faded or

• The Copy Quality setting for the HP Fax is set to Fast.

 

colors are dull.

• The Lighter/Darker setting for the HP Fax is set too light. See

 

 

copy a washed-out original on page 54.

 

 

• The Color Intensity setting for the HP Fax is set too pale. See

 

 

enhance the colors of your original on page 59.

 

 

• The print cartridges are clogged or out of ink. Print a Self-Test

 

 

Report to determine if there is a problem with the print

 

 

cartridges. See work with print cartridges on page 65.

 

 

• If the paper you are using is too fibrous, the ink might not

 

 

cover the surface of the paper. Make sure you are using a

 

 

paper that is appropriate for your HP Fax.

 

 

• Debris might be stuck on the glass or on the white strip on

 

 

back of the scanner lid; this causes poor copy quality and

 

 

slows down processing. See clean the glass on page 63 and

 

 

clean the white strip on page 64.

 

 

 

 

Copies are too light or

• The Lighter/Darker setting for the HP Fax is set too light or too

 

dark.

dark.

 

 

a. Press Copy until Lighter/Darker appears in the top line of

 

 

the display.

 

 

b. Press ∀ to lighten the copy or press ! to darken it, and

 

 

then press Start Black or Start Color.

 

 

• The Copy Quality setting for the HP Fax is set to Fast. Check

 

 

the Copy Quality setting. Use a high print quality (Normal or

 

 

Best) for your project.

 

 

a. Press Copy until Copy Quality appears in the top line of

 

 

the display.

 

 

b. Press ! until the appropriate quality setting appears, and

 

 

then press Start Black or Start Color.

 

 

 

 

Colors run into each

• Color documents can use excessive amounts of ink. Try

 

other on my printout.

setting the Copy Quality setting to Normal or use HP Premium

 

 

Papers when using Best.

 

 

a. Press Copy until Copy Quality appears in the top line of

 

 

the display.

 

 

b. Press ! until Normal appears, and then press Start Black

 

 

or Start Color.

 

 

• The paper type is not suitable for the HP Fax. Use

 

 

HP Premium Papers or any other paper type that is

 

 

appropriate for your HP Fax.

 

 

• You are printing on the wrong side of the paper. Some

 

 

specialty papers have a print side. Make sure that print side

 

 

is loaded face down in the paper tray.

troubleshooting

user guide

99