HP 1240 Fax front panel messages

	troubleshooting information
problem	possible cause and solution
I hear static on my	* This possible cause/solution applies only in the countries/regions that
telephone line ever	receive a 2-wire phone cord in the box with the HP Fax, including:
	Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,
since I connected the
	India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,
HP Fax.
	Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,
(continued)
	Taiwan, Thailand, USA, Venezuela, and Vietnam.
	• Using a telephone line splitter could affect the sound quality of your
	phone line, causing static. Try removing the splitter and connecting
	the HP Fax directly to the telephone wall jack.

front panel messages

print cartridge messages

message	solution
Insert right cartridge.	• The referenced print cartridge is missing or installed incorrectly.
	– Install the print cartridge. Make sure to remove the protective
Insert left cartridge.	tape by using the pink pull tab before inserting the print
	cartridge.Also, make sure that the print cartridge is firmly
Insert ink cartridges.	seated and secure in the print carriage.
	– If the print cartridge is already installed, it might be installed
	incorrectly. Remove and reinsert it.
	• Both print cartridges must be installed for the HP Fax to work.
Error: right cartridge	• You are using a print cartridge that the HP Fax does not support.
is incorrect.	The correct print cartridges are listed in order print cartridges on
	page 61. For best results, use HP print cartridges.
Error: left cartridge is	• One or both of the print cartridges are not installed or are installed
incorrect.	incorrectly.
	Remove and reinsert the print cartridges. Make sure that the print
	cartridge is firmly seated and secure in the print carriage.
	For more information, see work with print cartridges on page 65.
Remove and check	• An undisclosed problem with the referenced print cartridge may be
right cartridge.	preventing the current job from completing.
	– Remove and reinsert the print cartridge.
Remove and check	– If this does not help, clean the print cartridges. You can also
left cartridge.	clean the print cartridge contacts.
	– Replace the print cartridge completely if the problem persists.
	For more information, see work with print cartridges on page 65.
Black ink low. Press	• The print cartridge may be almost out of ink.
OK to continue.	Consider having a replacement black print cartridge available.
	Replace the print cartridge when it runs out of ink.
Color ink low. Press	For more information, see work with print cartridges on page 65.
OK to continue.

troubleshooting

user guide 109