Maintenance Troubleshooting | HP ESL E manual

Maintenance and	3
Maintenance and
Troubleshooting

This chapter describes problems you may encounter during the setup and operation of the library. Corrective information is provided to help you resolve the problems:

■Start-up problems, page 76

■OCP problems, page 77

■Robotics problems, page 78

■Operating problems, page 80

■Tape drive problems, page 82

■Interface Manager card problems, page 83

■FC interface controller problems, page 88

■Maintaining tape cartridges, page 93

■Cleaning tape drives, page 95

Note: Also see “Sense data values (Hexadecimal)” on page 130 for information on values appearing in library error codes and the error log.

ESL E-Series Tape Library User’s Guide

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HP ESL E manual Maintenance Troubleshooting

Contents

Hp StorageWorks ESL E-Series Tape Library Page Contents Contents Maintenance and Troubleshooting Crating the library Preparing the library for operation About this Guide Related documentation Text symbols ConventionsDocument conventions Equipment symbols About this Guide Rack stability protects personnel and equipment Rack stability Getting help HP technical supportHP storage web site HP authorized reseller About this Guide Library Overview Library components Library cabinetFront panel Library cabinet front view Library cabinet back panels Back panel OCP initial screen Operator control panel OCP OCP consists of the following features see Table Library robotics Library robotics Tape drives Cleaning cartridges Ultrium 460 tape cartridges Tape cartridgesUltrium 460 and 460-FC tape drives Sdlt 320 tape drives HP Ultrium format trademark Sdlt 320 tape cartridges Load ports and magazines Load ports left and right E2400-160 FC and e2400-FC 2G interface controllers Card cage and controllers E2400-160 FC interface controller Reset button LAN-free backup and restore Interface Manager card LAN-free backup and restore Interface Manager card Multiple libraries connected to a single management station Library storage locations and slot numbering Sliding the slot panels out of the cabinet Bin shelf numbering, left panels Bin shelf numbering, right panels Bin shelf numbering, back panel Storage capacity in Ultrium libraries is as shown in Table Model 712e Storage capacity in the Sdlt library is as shown in Table Model 630e Library Overview Library Operations Taking ESD precautions Library Operations Library Operations ESL E-Series Tape Library User’s Guide Library Operations Labeling tape cartridges Preparing tape cartridges Attaching an Ultrium bar code label Ultrium bar code labels Sdlt bar code labels Proper Ultrium bar code label placement Inserting an Sdlt bar code label Media label identifiers Write-protecting Ultrium tape cartridges Setting the write-protect switch Write-protecting Sdlt tape cartridges Write-protecting Sdlt tape cartridges Inserting tape cartridges Closing the front door Closing the cabinet doors and access panels Closing the back door Powering the library on and off Powering on the libraryPlacing the library on-line or off-line Powering off the library Using the OCP Home screenOCP buttons OCP components Menu screen Menu screen Library screen Viewing library information Cabinet screen Viewing cabinet information Dhcp Viewing and editing setup information Library Operations Load Ports screen Load Ports screen Select Operations screen Operations screen Test Description Diagnostics screen Robotics Self Test Stop button Diagnostics confirmation remaining offline Inserting tape cartridges into the load port Library Operations Maintenance Troubleshooting Problem Corrective Action Start-up problems Describes corrective actions for OCP problems OCP problems Describes corrective actions for robotics problems Robotics problems Contact a field service engineer Operating problems Move command Tape drive problems Red LED Green LED Description Interface Manager card problems See the HP StorageWorks ESL Series Unpacking and Installation Terminated and ensure the terminator Tools Services LED indicators FC interface controller problems E2400-FC 2G interface controller illustration Basic troubleshooting Verifying FC port connection Verifying Scsi bus configuration Verifying the interface controller configuration Verifying FC and Scsi devices in Windows NTVerifying devices Verifying the host configuration Verifying serial port configurationVerifying HBA device driver information Maintaining tape cartridges Maintenance and Troubleshooting Cleaning tape drives Cleaning Sdlt tape drivesCleaning Ultrium tape drives Maintenance and Troubleshooting Library Characteristics Library Dimensions and Weight Physical specifications and requirements Average Swap Time Inventory Performance and reliability characteristics Provides various library environmental specifications Environmental specifications Fast transients EFT Library Characteristics 102 Relocating the Library Checking the new installation site Removing tape cartridges Preparing the library for relocation Retrieving the panel shipping restraints Installing shipping restraints and packing Attaching the panel shipping restraints Shipping restraints storage location Install the robotic shipping restraints see Figure Install the counterweight see Figure Installing the internal library frame restraint Adding the shipping foam inside the library Adding the shipping foam to the library perimeter Disconnecting library cables 114 Crating the library To crate the library for a new site see Figure ESL E-Series Tape Library User’s Guide 117 Preparing the library for operation FCC statement Regulatory Statements #$%&*+ Bsmi statement Japan statement Vcci CISPR-22 Warning Industry Canada digital apparatus Remarque Laser statement Class 1 laser product Laser klasseAppareil à laser de classe Producto láser de clase Luokan 1 laserlaite LET OP Battery statement Precaución Attenzione Regulatory Statements 128 Sense Data Values Invalid Field in Command Data Block Drive FW Update in ProgressParameter List Length Error Invalid Command Operation Code BUS Reset Occurred Import or Export Element AccessedPOWER-ON, Reset or BUS Device Reset Occurred POWER-ON Reset Occurred Incompatible Media Internal Device Reset OccurredMode Parameters Changed Cleaning Cartridge Installed Drive Reporting Media Error Scsi Message ErrorScsi Parity Error Overlapped Commands Attempted Operator Medium Removal Request Drive Requires CleaningTransfer Full Command can not be Executed Transfer Empty Command Aborted Motor Power Failure Configuration Settings CorruptedCommand Aborted by User LOW Power Error BAR Code Scanner Failure Element Contents UnknownPicker Invalid Command Rotary Invalid Command Extension Invalid Start Condition Extension Invalid CommandVertical Invalid Command Horizontal Invalid Command Vision Hardware Failure Depth Invalid CommandMaximum Temperature Exceeded CLM Invalid Command Load Port Door Open Library Unit Command Timed OUTDrive Communication Timeout Load Port Latch Failure ENCODER/MOTOR Mechanical Position ErrorTimeout Other Force Error Sensor FailureElectronics not Present Sense Data Values 142 Event Reporting Information Events Information events ESL E-Series Tape Library User’s Guide 145 Lists the warning events provided by the library ESL E-Series Tape Library User’s Guide 147 Critical Events Critical events ESL E-Series Tape Library User’s Guide 149 150 ESL E-Series Tape Library User’s Guide 151 Event Reporting 152 Glossary Cispr ESD Scsi ID Sdlt Glossary 158 Index Nemat Sdlt 41, 157 sense data values Basic steps, listed 89 devices, verifying