Tape drive problems | HP ESL E specification

Maintenance and Troubleshooting

Tape drive problems

Table 12 describes the corrective action for problems with the tape drives.

Table 12: Tape drive problems

Problem	Corrective Action
The library is unable to	This is indicated by a Drive Communication
communicate with a	Time-out error.
drive.	■ Reseat the drive.
	■ Reseat the drive.
	■ Verify that the drive is set to On from the OCP.

The tape drive does not	■ Attempt the operation from the application software.
eject a cartridge.	■ Open the front door, and press and hold the eject
	button on the drive in question.
	■ Reset the drive from the OCP then attempt unload.
	■ If unsuccessful, power off the library, disconnect the
	FC cables, power the library back on, open the front
	door, and press and hold the eject button on the
	drive in question.

82	ESL E-Series Tape Library User’s Guide

Image 82

HP ESL E manual Tape drive problems

Contents

Hp StorageWorks ESL E-Series Tape Library Page Contents Contents Maintenance and Troubleshooting Crating the library Preparing the library for operation About this Guide Related documentation Conventions Text symbolsDocument conventions Equipment symbols About this Guide Rack stability Rack stability protects personnel and equipment HP technical support Getting helpHP storage web site HP authorized reseller About this Guide Library Overview Library cabinet Library componentsFront panel Library cabinet front view Back panel Library cabinet back panels Operator control panel OCP OCP initial screen OCP consists of the following features see Table Library robotics Library robotics Cleaning cartridges Tape drives Sdlt 320 tape drives Tape cartridgesUltrium 460 and 460-FC tape drives Ultrium 460 tape cartridges HP Ultrium format trademark Sdlt 320 tape cartridges Load ports and magazines Load ports left and right Card cage and controllers E2400-160 FC and e2400-FC 2G interface controllers E2400-160 FC interface controller Reset button LAN-free backup and restore LAN-free backup and restore Interface Manager card Interface Manager card Multiple libraries connected to a single management station Library storage locations and slot numbering Sliding the slot panels out of the cabinet Bin shelf numbering, left panels Bin shelf numbering, right panels Bin shelf numbering, back panel Model 712e Storage capacity in Ultrium libraries is as shown in Table Model 630e Storage capacity in the Sdlt library is as shown in Table Library Overview Library Operations Taking ESD precautions Library Operations Library Operations ESL E-Series Tape Library User’s Guide Library Operations Preparing tape cartridges Labeling tape cartridges Ultrium bar code labels Attaching an Ultrium bar code label Proper Ultrium bar code label placement Sdlt bar code labels Media label identifiers Inserting an Sdlt bar code label Setting the write-protect switch Write-protecting Ultrium tape cartridges Write-protecting Sdlt tape cartridges Write-protecting Sdlt tape cartridges Inserting tape cartridges Closing the cabinet doors and access panels Closing the front door Closing the back door Powering on the library Powering the library on and offPlacing the library on-line or off-line Powering off the library Home screen Using the OCPOCP buttons OCP components Menu screen Menu screen Viewing library information Library screen Viewing cabinet information Cabinet screen Viewing and editing setup information Dhcp Library Operations Load Ports screen Load Ports screen Select Operations screen Operations screen Diagnostics screen Test Description Robotics Self Test Diagnostics confirmation remaining offline Stop button Inserting tape cartridges into the load port Library Operations Maintenance Troubleshooting Start-up problems Problem Corrective Action OCP problems Describes corrective actions for OCP problems Robotics problems Describes corrective actions for robotics problems Contact a field service engineer Operating problems Move command Tape drive problems Interface Manager card problems Red LED Green LED Description See the HP StorageWorks ESL Series Unpacking and Installation Terminated and ensure the terminator Tools Services FC interface controller problems LED indicators Basic troubleshooting E2400-FC 2G interface controller illustration Verifying Scsi bus configuration Verifying FC port connection Verifying FC and Scsi devices in Windows NT Verifying the interface controller configurationVerifying devices Verifying serial port configuration Verifying the host configurationVerifying HBA device driver information Maintaining tape cartridges Maintenance and Troubleshooting Cleaning Sdlt tape drives Cleaning tape drivesCleaning Ultrium tape drives Maintenance and Troubleshooting Library Characteristics Physical specifications and requirements Library Dimensions and Weight Performance and reliability characteristics Average Swap Time Inventory Environmental specifications Provides various library environmental specifications Fast transients EFT Library Characteristics 102 Relocating the Library Checking the new installation site Preparing the library for relocation Removing tape cartridges Installing shipping restraints and packing Retrieving the panel shipping restraints Attaching the panel shipping restraints Shipping restraints storage location Install the robotic shipping restraints see Figure Install the counterweight see Figure Installing the internal library frame restraint Adding the shipping foam inside the library Disconnecting library cables Adding the shipping foam to the library perimeter 114 Crating the library To crate the library for a new site see Figure ESL E-Series Tape Library User’s Guide 117 Preparing the library for operation Regulatory Statements FCC statement Bsmi statement #$%&*+ Japan statement Vcci Industry Canada digital apparatus CISPR-22 Warning Remarque Class 1 laser product Laser klasse Laser statementAppareil à laser de classe Producto láser de clase Luokan 1 laserlaite Battery statement LET OP Attenzione Precaución Regulatory Statements 128 Sense Data Values Invalid Command Operation Code Drive FW Update in ProgressParameter List Length Error Invalid Field in Command Data Block POWER-ON Reset Occurred Import or Export Element AccessedPOWER-ON, Reset or BUS Device Reset Occurred BUS Reset Occurred Cleaning Cartridge Installed Internal Device Reset OccurredMode Parameters Changed Incompatible Media Overlapped Commands Attempted Scsi Message ErrorScsi Parity Error Drive Reporting Media Error Transfer Empty Command Aborted Drive Requires CleaningTransfer Full Command can not be Executed Operator Medium Removal Request LOW Power Error Configuration Settings CorruptedCommand Aborted by User Motor Power Failure Rotary Invalid Command Element Contents UnknownPicker Invalid Command BAR Code Scanner Failure Horizontal Invalid Command Extension Invalid CommandVertical Invalid Command Extension Invalid Start Condition CLM Invalid Command Depth Invalid CommandMaximum Temperature Exceeded Vision Hardware Failure Load Port Latch Failure Library Unit Command Timed OUTDrive Communication Timeout Load Port Door Open Other Mechanical Position ErrorTimeout ENCODER/MOTOR Sensor Failure Force ErrorElectronics not Present Sense Data Values 142 Event Reporting Information events Information Events ESL E-Series Tape Library User’s Guide 145 Lists the warning events provided by the library ESL E-Series Tape Library User’s Guide 147 Critical events Critical Events ESL E-Series Tape Library User’s Guide 149 150 ESL E-Series Tape Library User’s Guide 151 Event Reporting 152 Glossary Cispr ESD Scsi ID Sdlt Glossary 158 Index Nemat Sdlt 41, 157 sense data values Basic steps, listed 89 devices, verifying