Maintenance and Troubleshooting

Tape drive problems

Table 12 describes the corrective action for problems with the tape drives.

Table 12: Tape drive problems

Problem

Corrective Action

The library is unable to

This is indicated by a Drive Communication

communicate with a

Time-out error.

drive.

■ Reseat the drive.

 

 

■ Verify that the drive is set to On from the OCP.

 

 

The tape drive does not

■ Attempt the operation from the application software.

eject a cartridge.

■ Open the front door, and press and hold the eject

 

button on the drive in question.

 

■ Reset the drive from the OCP then attempt unload.

 

■ If unsuccessful, power off the library, disconnect the

 

FC cables, power the library back on, open the front

 

door, and press and hold the eject button on the

 

drive in question.