HP ESL E manual Tools Services

Maintenance and Troubleshooting

Table 15: Common Interface Manager issues (Continued)

Symptom	Possible Cause	Solution
Command	Incompatible	■ Make sure you are using a minimum of
View ESL does	browser version	Microsoft Internet Explorer v6.0 SP1 or
not run in the	or Java support	later, or Netscape Navigator v6.2 or later.
browser	not enabled	■ Make sure that Java support is enabled in
		the browser.
	Java Runtime	Download and install the Java 2 Platform,
	Environment	Standard Edition v1.42 or later from
	(JRE) not	http://wwws.sun.com/software/download/
	installed	technologies.html.
	Bad network	■ Check all physical network connections.
	connection or	If the connections are good, contact your
	network down	network administrator.
		■ Ping the management station. If pinging
		fails and the IP address is correct, contact
		your network administrator.
	Wrong IP	Check the IP address of the management
	address	station. On the management station, open a
		command shell and enter ipconfig. You must
		use this IP address (or the network name of
		the management station) in the URL to access
		Command View ESL.
	Management	■ Check to see if the management station is
	station not	operational.
	running, or	■ Use the Services applet to verify that the
	Command View
		Command View ESL service is running on
	ESL service not
		the management station. Click Start >
	running on
	management	Settings > Control Panel > Administrative
	station.	Tools > Services.

ESL E-Series Tape Library User’s Guide 87