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HP ESL E manual Robotics problems, Describes corrective actions for robotics problems

Models: ESL E

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Maintenance and Troubleshooting

Robotics problems

Table 10 describes corrective actions for robotics problems.

Table 10: Robotics problems

Problem	Corrective Action
The robot does not	■ Make sure all internal packing materials (foam pads,
move at power on.	tie wraps, and shipping restraints) have been
	removed.
	■ Check the Stop button; make sure the library is on-line
	and not in the “stopped” mode.

The picker partially	■ Issue a Move Cartridge command using your
grips a tape cartridge.	application software to move the cartridge from the
	picker to an empty storage bin.
	■ If the problem continues, contact a field service
	engineer.

The barcode reader	■ Verify that nothing obstructs the reader.
fails.	■ Make sure that approved bar-code labels are being
	used and are correctly applied.
	■ Then, restart the library. If the problem continues,
	contact your service provider.

The robot times out or	■ Verify that nothing obstructs the robot.
hang.	■ Recalibrate the library.
	■ Retry the operation. If it still fails, contact a field
	service engineer.

The robot fails during	■ Write down the details of the error message, including
an operation.	the SK, ASC, and ASCQ numeric values. Look up the
	code and try the suggested recovery procedures.
	■ Press Ok to clear the message.

78	ESL E-Series Tape Library User’s Guide

Image 78

HP ESL E manual Robotics problems, Describes corrective actions for robotics problems

Contents

Hp StorageWorks ESL E-Series Tape Library Page Contents Contents Maintenance and Troubleshooting Crating the library Preparing the library for operation About this Guide Related documentation Text symbols ConventionsDocument conventions Equipment symbols About this Guide Rack stability Rack stability protects personnel and equipmentGetting help HP technical supportHP storage web site HP authorized reseller About this Guide Library Overview Library components Library cabinetFront panel Library cabinet front view Back panel Library cabinet back panelsOperator control panel OCP OCP initial screenOCP consists of the following features see Table Library robotics Library roboticsCleaning cartridges Tape drivesSdlt 320 tape drives Tape cartridgesUltrium 460 and 460-FC tape drives Ultrium 460 tape cartridgesHP Ultrium format trademark Sdlt 320 tape cartridges Load ports and magazines Load ports left and right Card cage and controllers E2400-160 FC and e2400-FC 2G interface controllersE2400-160 FC interface controller Reset button LAN-free backup and restore LAN-free backup and restore Interface Manager cardInterface Manager card Multiple libraries connected to a single management station Library storage locations and slot numbering Sliding the slot panels out of the cabinet Bin shelf numbering, left panels Bin shelf numbering, right panels Bin shelf numbering, back panel Model 712e Storage capacity in Ultrium libraries is as shown in TableModel 630e Storage capacity in the Sdlt library is as shown in TableLibrary Overview Library Operations Taking ESD precautions Library Operations Library Operations ESL E-Series Tape Library User’s Guide Library Operations Preparing tape cartridges Labeling tape cartridgesUltrium bar code labels Attaching an Ultrium bar code labelProper Ultrium bar code label placement Sdlt bar code labelsMedia label identifiers Inserting an Sdlt bar code labelSetting the write-protect switch Write-protecting Ultrium tape cartridgesWrite-protecting Sdlt tape cartridges Write-protecting Sdlt tape cartridgesInserting tape cartridges Closing the cabinet doors and access panels Closing the front doorClosing the back door Powering the library on and off Powering on the libraryPlacing the library on-line or off-line Powering off the library Using the OCP Home screenOCP buttons OCP components Menu screen Menu screenViewing library information Library screenViewing cabinet information Cabinet screenViewing and editing setup information DhcpLibrary Operations Load Ports screen Load Ports screenSelect Operations screen Operations screenDiagnostics screen Test DescriptionRobotics Self Test Diagnostics confirmation remaining offline Stop buttonInserting tape cartridges into the load port Library Operations Maintenance Troubleshooting Start-up problems Problem Corrective ActionOCP problems Describes corrective actions for OCP problemsRobotics problems Describes corrective actions for robotics problemsContact a field service engineer Operating problems Move command Tape drive problems Interface Manager card problems Red LED Green LED DescriptionSee the HP StorageWorks ESL Series Unpacking and Installation Terminated and ensure the terminator Tools Services FC interface controller problems LED indicatorsBasic troubleshooting E2400-FC 2G interface controller illustrationVerifying Scsi bus configuration Verifying FC port connectionVerifying the interface controller configuration Verifying FC and Scsi devices in Windows NTVerifying devices Verifying the host configuration Verifying serial port configurationVerifying HBA device driver information Maintaining tape cartridges Maintenance and Troubleshooting Cleaning tape drives Cleaning Sdlt tape drivesCleaning Ultrium tape drives Maintenance and Troubleshooting Library Characteristics Physical specifications and requirements Library Dimensions and WeightPerformance and reliability characteristics Average Swap Time InventoryEnvironmental specifications Provides various library environmental specificationsFast transients EFT Library Characteristics 102 Relocating the Library Checking the new installation site Preparing the library for relocation Removing tape cartridgesInstalling shipping restraints and packing Retrieving the panel shipping restraintsAttaching the panel shipping restraints Shipping restraints storage location Install the robotic shipping restraints see Figure Install the counterweight see Figure Installing the internal library frame restraint Adding the shipping foam inside the library Disconnecting library cables Adding the shipping foam to the library perimeter114 Crating the library To crate the library for a new site see Figure ESL E-Series Tape Library User’s Guide 117 Preparing the library for operation Regulatory Statements FCC statementBsmi statement #$%&*+Japan statement Vcci Industry Canada digital apparatus CISPR-22 WarningRemarque Laser statement Class 1 laser product Laser klasseAppareil à laser de classe Producto láser de clase Luokan 1 laserlaite Battery statement LET OPAttenzione PrecauciónRegulatory Statements 128 Sense Data Values Invalid Command Operation Code Drive FW Update in ProgressParameter List Length Error Invalid Field in Command Data BlockPOWER-ON Reset Occurred Import or Export Element AccessedPOWER-ON, Reset or BUS Device Reset Occurred BUS Reset OccurredCleaning Cartridge Installed Internal Device Reset OccurredMode Parameters Changed Incompatible MediaOverlapped Commands Attempted Scsi Message ErrorScsi Parity Error Drive Reporting Media ErrorTransfer Empty Command Aborted Drive Requires CleaningTransfer Full Command can not be Executed Operator Medium Removal RequestLOW Power Error Configuration Settings CorruptedCommand Aborted by User Motor Power FailureRotary Invalid Command Element Contents UnknownPicker Invalid Command BAR Code Scanner FailureHorizontal Invalid Command Extension Invalid CommandVertical Invalid Command Extension Invalid Start ConditionCLM Invalid Command Depth Invalid CommandMaximum Temperature Exceeded Vision Hardware FailureLoad Port Latch Failure Library Unit Command Timed OUTDrive Communication Timeout Load Port Door OpenOther Mechanical Position ErrorTimeout ENCODER/MOTORForce Error Sensor FailureElectronics not Present Sense Data Values 142 Event Reporting Information events Information EventsESL E-Series Tape Library User’s Guide 145 Lists the warning events provided by the library ESL E-Series Tape Library User’s Guide 147 Critical events Critical EventsESL E-Series Tape Library User’s Guide 149 150 ESL E-Series Tape Library User’s Guide 151 Event Reporting 152 Glossary Cispr ESD Scsi ID Sdlt Glossary 158 Index Nemat Sdlt 41, 157 sense data values Basic steps, listed 89 devices, verifying