HP ESL E manual Contact a field service engineer

Maintenance and Troubleshooting

Table 10: Robotics problems (Continued)

Problem		Corrective Action
The robot drops a	■	Open the doors. Retrieve the cartridge, orient it
cartridge.		properly, and place the cartridge in an empty storage
		bin. (Do not try to place the cartridge in the picker.)
	■	Perform an inventory.
	Note: If the operator manually places a cartridge in an
	empty bin, he must then run an inventory so the library
	records the position of the manually-placed cartridge.
A cartridge is in the	■	If possible, initiate a Move Cartridge command from
picker at start-up,		the picker to a storage slot using your application
when a move		software.
command is requested,	■	If the problem continues, contact a field service
or after a place
		engineer.
command is executed.
The picker does not	■	Make sure a cartridge can be found in the source
have a cartridge after		location.
completing a pick	■	Perform an inventory.
command.	■	Retry the command. If the pick operation fails again,
		contact a field service engineer.

ESL E-Series Tape Library User’s Guide 79