HP ESL E Operating problems

Maintenance and Troubleshooting

Operating problems

Table 11 describes the corrective action for problems that occur during library operation.

Table 11: Problems during library operation

Problem		Corrective Action
The host computer	■	Verify that the host computer has been added to the
cannot communicate		secure manager via the Command View ESL
with the library.		software, and has been given access to library
		components.
	■ Verify cable connections and termination.
	■ Verify that the FC port link LEDs show good status.
	■ Restart the host and the library.
	■ If the host and library still are not communicating,
		verify that there is not a zoning issue.
A tape cartridge	■	This indicates that the picker could not sense a tape
(medium) is reported		cartridge in a particular storage bin, even though the
not present.		inventory reports that it is present.
		Verify that the designated cartridge is present and
	■
		properly seated. (For a tape drive, make sure the
		cartridge is completely unloaded.) Then, retry the
		command.
	■	Perform an inventory.
	■ If the error persists, contact a field service engineer.

80 ESL E-Series Tape Library User’s Guide