Operating problems | HP ESL E manual

Maintenance and Troubleshooting

Operating problems

Table 11 describes the corrective action for problems that occur during library operation.

Table 11: Problems during library operation

Problem		Corrective Action
The host computer	■	Verify that the host computer has been added to the
cannot communicate		secure manager via the Command View ESL
with the library.		software, and has been given access to library
with the library.		components.
		components.
	■ Verify cable connections and termination.
	■ Verify that the FC port link LEDs show good status.
	■ Restart the host and the library.
	■ If the host and library still are not communicating,
		verify that there is not a zoning issue.

A tape cartridge	■	This indicates that the picker could not sense a tape
(medium) is reported		cartridge in a particular storage bin, even though the
not present.		inventory reports that it is present.
not present.		Verify that the designated cartridge is present and
	■	Verify that the designated cartridge is present and
		properly seated. (For a tape drive, make sure the
		cartridge is completely unloaded.) Then, retry the
		command.
	■	Perform an inventory.
	■ If the error persists, contact a field service engineer.

80	ESL E-Series Tape Library User’s Guide

Image 80

HP ESL E manual Operating problems

Contents

Hp StorageWorks ESL E-Series Tape Library Page Contents Contents Maintenance and Troubleshooting Crating the library Preparing the library for operation About this Guide Related documentation Document conventions Text symbolsConventions Equipment symbols About this Guide Rack stability Rack stability protects personnel and equipment HP storage web site HP authorized reseller Getting helpHP technical support About this Guide Library Overview Front panel Library componentsLibrary cabinet Library cabinet front view Back panel Library cabinet back panels Operator control panel OCP OCP initial screen OCP consists of the following features see Table Library robotics Library robotics Cleaning cartridges Tape drives Tape cartridges Ultrium 460 and 460-FC tape drivesSdlt 320 tape drives Ultrium 460 tape cartridges HP Ultrium format trademark Sdlt 320 tape cartridges Load ports and magazines Load ports left and right Card cage and controllers E2400-160 FC and e2400-FC 2G interface controllers E2400-160 FC interface controller Reset button LAN-free backup and restore LAN-free backup and restore Interface Manager card Interface Manager card Multiple libraries connected to a single management station Library storage locations and slot numbering Sliding the slot panels out of the cabinet Bin shelf numbering, left panels Bin shelf numbering, right panels Bin shelf numbering, back panel Model 712e Storage capacity in Ultrium libraries is as shown in Table Model 630e Storage capacity in the Sdlt library is as shown in Table Library Overview Library Operations Taking ESD precautions Library Operations Library Operations ESL E-Series Tape Library User’s Guide Library Operations Preparing tape cartridges Labeling tape cartridges Ultrium bar code labels Attaching an Ultrium bar code label Proper Ultrium bar code label placement Sdlt bar code labels Media label identifiers Inserting an Sdlt bar code label Setting the write-protect switch Write-protecting Ultrium tape cartridges Write-protecting Sdlt tape cartridges Write-protecting Sdlt tape cartridges Inserting tape cartridges Closing the cabinet doors and access panels Closing the front door Closing the back door Placing the library on-line or off-line Powering the library on and offPowering on the library Powering off the library OCP buttons Using the OCPHome screen OCP components Menu screen Menu screen Viewing library information Library screen Viewing cabinet information Cabinet screen Viewing and editing setup information Dhcp Library Operations Load Ports screen Load Ports screen Select Operations screen Operations screen Diagnostics screen Test Description Robotics Self Test Diagnostics confirmation remaining offline Stop button Inserting tape cartridges into the load port Library Operations Maintenance Troubleshooting Start-up problems Problem Corrective Action OCP problems Describes corrective actions for OCP problems Robotics problems Describes corrective actions for robotics problems Contact a field service engineer Operating problems Move command Tape drive problems Interface Manager card problems Red LED Green LED Description See the HP StorageWorks ESL Series Unpacking and Installation Terminated and ensure the terminator Tools Services FC interface controller problems LED indicators Basic troubleshooting E2400-FC 2G interface controller illustration Verifying Scsi bus configuration Verifying FC port connection Verifying devices Verifying the interface controller configurationVerifying FC and Scsi devices in Windows NT Verifying HBA device driver information Verifying the host configurationVerifying serial port configuration Maintaining tape cartridges Maintenance and Troubleshooting Cleaning Ultrium tape drives Cleaning tape drivesCleaning Sdlt tape drives Maintenance and Troubleshooting Library Characteristics Physical specifications and requirements Library Dimensions and Weight Performance and reliability characteristics Average Swap Time Inventory Environmental specifications Provides various library environmental specifications Fast transients EFT Library Characteristics 102 Relocating the Library Checking the new installation site Preparing the library for relocation Removing tape cartridges Installing shipping restraints and packing Retrieving the panel shipping restraints Attaching the panel shipping restraints Shipping restraints storage location Install the robotic shipping restraints see Figure Install the counterweight see Figure Installing the internal library frame restraint Adding the shipping foam inside the library Disconnecting library cables Adding the shipping foam to the library perimeter 114 Crating the library To crate the library for a new site see Figure ESL E-Series Tape Library User’s Guide 117 Preparing the library for operation Regulatory Statements FCC statement Bsmi statement #$%&*+ Japan statement Vcci Industry Canada digital apparatus CISPR-22 Warning Remarque Appareil à laser de classe Producto láser de clase Laser statementClass 1 laser product Laser klasse Luokan 1 laserlaite Battery statement LET OP Attenzione Precaución Regulatory Statements 128 Sense Data Values Drive FW Update in Progress Parameter List Length ErrorInvalid Command Operation Code Invalid Field in Command Data Block Import or Export Element Accessed POWER-ON, Reset or BUS Device Reset OccurredPOWER-ON Reset Occurred BUS Reset Occurred Internal Device Reset Occurred Mode Parameters ChangedCleaning Cartridge Installed Incompatible Media Scsi Message Error Scsi Parity ErrorOverlapped Commands Attempted Drive Reporting Media Error Drive Requires Cleaning Transfer Full Command can not be ExecutedTransfer Empty Command Aborted Operator Medium Removal Request Configuration Settings Corrupted Command Aborted by UserLOW Power Error Motor Power Failure Element Contents Unknown Picker Invalid CommandRotary Invalid Command BAR Code Scanner Failure Extension Invalid Command Vertical Invalid CommandHorizontal Invalid Command Extension Invalid Start Condition Depth Invalid Command Maximum Temperature ExceededCLM Invalid Command Vision Hardware Failure Library Unit Command Timed OUT Drive Communication TimeoutLoad Port Latch Failure Load Port Door Open Mechanical Position Error TimeoutOther ENCODER/MOTOR Electronics not Present Force ErrorSensor Failure Sense Data Values 142 Event Reporting Information events Information Events ESL E-Series Tape Library User’s Guide 145 Lists the warning events provided by the library ESL E-Series Tape Library User’s Guide 147 Critical events Critical Events ESL E-Series Tape Library User’s Guide 149 150 ESL E-Series Tape Library User’s Guide 151 Event Reporting 152 Glossary Cispr ESD Scsi ID Sdlt Glossary 158 Index Nemat Sdlt 41, 157 sense data values Basic steps, listed 89 devices, verifying