Ethernet controller problem |
| Suggested Action | |
|
| ||
The server stops running | The PCI BIOS interrupt settings are incorrect. | ||
when loading device drivers. | Check the following: | ||
| |||
| • | Determine if the interrupt (IRQ) setting assigned to the Ethernet controller is also | |
|
| assigned to another device in the Configuration/Setup Utility program. | |
|
| Although interrupt sharing is allowed for PCI devices, some devices do not | |
|
| function well when they share an interrupt with a dissimilar PCI device. Try | |
|
| changing the IRQ assigned to the Ethernet controller or the other device. For | |
|
| example, for NetWare Versions 3 and 4 it is recommended that disk controllers | |
|
| not share interrupts with LAN controllers. | |
| • | Make sure that you are using the most recent device driver available from the | |
|
| World Wide Web. | |
| • | Run the network diagnostic program. | |
| If the problem remains, call for service. | ||
|
| ||
The LAN activity light does | Check the following: | ||
not light. | • | Make sure that you have loaded the network device drivers. | |
| |||
| • | The network might be idle. Try sending data from this workstation. | |
| • | Run diagnostics on the LEDs. | |
| • | The function of this LED can be changed by device driver load parameters. If | |
|
| necessary, remove any LED parameter settings when you load the device drivers. | |
|
| ||
Data is incorrect or sporadic. | Check the following: | ||
| • | Make sure that you are using Category 5 cabling when operating the server at 100 | |
|
| Mbps. | |
| • | Make sure that the cables do not run close to | |
|
| fluorescent lights. | |
|
| ||
The Ethernet controller | Check the following: | ||
stopped working when | • | Make sure that the cable is connected to the Ethernet controller. | |
another adapter was added | |||
• | Make sure that your PCI system BIOS code is current. | ||
to the server. | |||
| • | Reseat the adapter. | |
| • | Determine if the interrupt (IRQ) setting assigned to the Ethernet adapter is also | |
|
| assigned to another device in the Configuration/Setup Utility program. | |
|
| Although interrupt sharing is allowed for PCI devices, some devices do not | |
|
| function well when they share an interrupt with a dissimilar PCI device. Try | |
|
| changing the IRQ assigned to the Ethernet adapter or the other device. | |
| If the problem remains, call for service. | ||
|
| ||
The Ethernet controller | Check the following: | ||
stopped working without | • | Run diagnostics for the Ethernet controller. | |
apparent cause. | |||
• | Try a different connector on the hub. | ||
| |||
| • | Reinstall the device drivers. Refer to your | |
|
| to the ServerGuide information. | |
| If the problem remains, call for service. | ||
|
|
|
Table 17. Ethernet troubleshooting chart
Chapter 6. Solving problems 107