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IBM 220 manual Machine Type and Model Serial numbers of your IBM hardware products

Models: 220

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If possible, be at your computer when you call. Please have the following information ready:

•Machine Type and Model

•Serial numbers of your IBM hardware products

•Description of the problem

•Exact wording of any error messages

•Hardware and software configuration information

Phone numbers are subject to change without notice. For the most up-to-date phone numbers, go to http://www.ibm.com/pc/support and click HelpCenter Phone List.

	Country		Telephone number

Austria		Österreich	01-24 692 5901

Belgium - Dutch		Belgie	02-210 9820

Belgium - French		Belgique	02-210 9800

Canada		Toronto only	416-383-3344

Canada		Canada - all other	1-800-565-3344

Denmark		Danmark	35 25 02 91

Finland		Suomi	09-22 931 840

France		France	01-69 32 40 40

Germany		Deutschland	069-6654 9040

Ireland		Ireland	01-815 9202

Italy		Italia	02-482 9202

Luxembourg		Luxembourg	298-977 5063

Netherlands		Nederland	020-504 0501

Norway		Norge	23 05 32 40

Portugal		Portugal	21-791 51 47

Spain		España	91-662 49 16

Sweden		Sverige	08-751 52 27

Switzerland		Schweiz/Suisse/Svizzera	0848-80 52 52

United Kingdom		United Kingdom	01475-555 055

U.S.A. and Puerto Rico		U.S.A. and Puerto Rico	1-800-772-2227

In all other countries, contact your IBM reseller or IBM marketing representative.

Chapter 6. Solving problems 117

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IBM 220 manual Machine Type and Model Serial numbers of your IBM hardware products

Contents

IBM xSeries User’s ReferenceSC06-P460-70 First Edition October Chapter 4.Using the ServerGuide CDs ContentsSafety Chapter 1.Introducing the IBM xSeries Chapter 3.Configuring your serverIndex Appendix A. Product warranties and noticesSafety Preden namestite ta izdelek, preberite knjižico Varnostne informacije To avoid a shock hazard Statement DangerRepair or disassemble Dispose of the battery as required by local ordinances or regulationsStatement Do not Throw or immerse into water Heat to more than 100 C 212 F≥ 32 kg 70.5 lbs Use safe practices when lifting StatementStatement ≥ 18 kg 39.7 lbsx IBM xSeries 220 User’s Reference Chapter 1. Introducing the IBM xSeries Table 1. Features and specifications Features and specificationsWhat your xSeries 220 offers Notices used in this bookReliability, availability, and serviceability features Server controls and indicators 6 IBM xSeries 220 User’s Reference Cover-release latch Slide this lever to release the coverKey lockUse the key that comes with your server to unlock the cover Cover-release latch Key lockTurning on the server Statement Turning off the serverAir circulation Chapter 2. Arranging your workspaceComfort Glare and lightingElectrical outlets and cable lengths Configuration/Setup Utility Chapter 3. Configuring your serverUsing the Configuration/Setup Utility program Starting the Configuration/Setup Utility programSystem Summary Choices available from the Configuration/Setup main menuSystem Information Devices and I/O Ports Power-on PasswordAdministrator Password Product DataSystem Partition Visibility Advanced SetupProcessor Serial Number Access Memory SettingsSave Settings Using passwordsPower-on password Error Log16 IBM xSeries 220 User’s Reference Administrator passwordTable 2. Power-on and administrator password features Using the SCSISelect Utility programStarting the SCSISelect Utility program Advanced Configuration Options Configure/View Host Adapter SettingsBoot Device Options SCSI Device ConfigurationNetwork Boot Protocol Using the PXE Boot Agent Utility programStarting the PXE Boot Agent Utility program Choices available from the PXE Boot Agent menuDisabled default Enabled Setup time wait menuLegacy OS wake up support 2 seconds default 3 seconds 5 seconds 8 secondsFeatures at a glance Chapter 4. Using the ServerGuide CDsSetup and configuration overview System Partition Typical NOS installationInstalling your NOS without ServerGuide Setting up or updating multiple servers24 IBM xSeries 220 User’s Reference Additional programs included with ServerGuide Error symptoms26 IBM xSeries 220 User’s Reference Major components of the xSeries 220 server Chapter 5. Installing optionsSystem board System-board option connectors28 IBM xSeries 220 User’s Reference System-board external port connectors System-board internal cable connectorsChapter 5. Installing options System-board jumper blocks System-board jumpers and switchesSystem-board switch block Table 3. Switches 1 throughSystem reliability considerations Before you beginHandling static-sensitive devices 32 IBM xSeries 220 User’s Reference Safety informationPreden namestite ta izdelek, preberite knjižico Varnostne informacije To avoid a shock hazard Statement Danger34 IBM xSeries 220 User’s Reference Repair or disassemble Dispose of the battery as required by local ordinances or regulationsStatement Do not Throw or immerse into water Heat to more than 100 C 212 FStatement Use safe practices when lifting Statement36 IBM xSeries 220 User’s Reference Rotating the stabilizing feet 38 IBM xSeries 220 User’s Reference Removing the side coverRemoving the support bracket assembly Adapter considerations Working with adapters40 IBM xSeries 220 User’s Reference Installing an adapter 4. Determine which PCI slot you will use for the adapter 12. Connect any needed cables to the adapter Internal drive bays Installing internal drives44 IBM xSeries 220 User’s Reference Preinstallation steps all bays Installing a drive in bay 1, 2, 3, or Danger Statement48 IBM xSeries 220 User’s Reference Installing a non-hot-swap hard disk drive in bay 5, 6, orHard disk drive status light amber Installing a hot-swap hard disk drive in bay 5, 6, orSCSI hot-swap hard disk drive connector Hard disk drive activity light green1. Review “Before you begin” on page Installing memory modules 52 IBM xSeries 220 User’s Reference If you installed additional memory, start the Configuration /Setup Utility program and select Save Settings Installing a microprocessor Installing and removing a microprocessor54 IBM xSeries 220 User’s Reference bracket assembly in a safe place b. Align and place the heat sink on top of the microprocessor b. Align and place the fan sink on top of the microprocessor 58 IBM xSeries 220 User’s Reference Removing a microprocessor9. If you are not replacing the microprocessor 60 IBM xSeries 220 User’s Reference Installing the side coverInstallation procedure Connecting external optionsI/O connector locations Parallel port Input/output portsViewing or changing the port assignments Table 4. Parallel-port connector pin-number assignments Parallel port connectorSerial ports Viewing or changing the serial-port assignments Serial-port connectorsTable 5. Serial-port connectors pin-number assignments Universal Serial Bus portsKeyboard port USB-port connectorsTable 6. USB-port connector pin-number assignments Table 7. Keyboard connector pin-number assignmentsTable 9. Video-port connector pin-number assignments Table 8. Auxiliary-device connector pin-number assignmentsVideo port External SCSI devices Setting SCSI IDsSCSI port SCSI cabling requirementsTable 10. 68-pin SCSI connector pin-number assignments SCSI connector pin-number assignmentsHigh-performance Ethernet modes Configuring the Ethernet controllerEthernet port Failover for redundant Ethernet70 IBM xSeries 220 User’s Reference The requirements for effectively using IEEE 802.1p tagging are Table 11. Ethernet RJ-45 connector pin-number assignments Ethernet port connectorDiagnostic programs and error messages Chapter 6. Solving problemsDiagnostic tools overview POST beep codes, error messages, and error logsServer Support Register and profile your serverOne short beep POSTPOST beep code descriptions Continuous beepOne long and three short beeps Repeating short beepsOne long and one short beep One long and two short beepsTable 12. POST beep codes POST beep codes78 IBM xSeries 220 User’s Reference Table 12. POST beep codesTable 13. POST error messages POST error messages80 IBM xSeries 220 User’s Reference Table 13. POST error messagesAction Table 13. POST error messagesPOST message Description82 IBM xSeries 220 User’s Reference Table 13. POST error messagesTable 13. POST error messages 84 IBM xSeries 220 User’s Reference Table 13. POST error messagesTable 13. POST error messages Small computer system interface messages POST error logTable 13. POST error messages Table 14. SCSI messages Diagnostic programs and error messagesFunction name Starting the diagnostic programsText messages text messageViewing the test log 90 IBM xSeries 220 User’s Reference Diagnostic error message tablesText message CodeFunction ResultText message CodeFunction ResultText message CodeFunction ResultText message CodeFunction ResultText message CodeFunction ResultText message CodeFunction ResultRecovering the BIOS code DIMM Identifying problems using status LEDsFront panel and system board LEDs DIMMTable 15. Diagnostic LEDs Diagnostic LEDs100 IBM xSeries 220 User’s Reference Table 15. Diagnostic LEDsTable 16. Troubleshooting charts Troubleshooting charts102 IBM xSeries 220 User’s Reference Table 16. Troubleshooting chartsSuggested action Table 16. Troubleshooting chartsMonitor problems Device104 IBM xSeries 220 User’s Reference Table 16. Troubleshooting chartsSoftware problem Table 16. Troubleshooting chartsPrinter problems Serial port problemsTable 16. Troubleshooting charts Troubleshooting the Ethernet controllerNetwork connection problems Ethernet controller troubleshooting chartEthernet controller problem Table 17. Ethernet troubleshooting chartSuggested Action Novell NetWare or IntraNetWare server ODI driver teaming messages Ethernet controller messagesTable 18. NetWare driver messages for the Ethernet controller Table 18. NetWare driver messages for the Ethernet controller NDIS 4.0 Windows NT driver messages110 IBM xSeries 220 User’s Reference Ethernet teaming messages Action None Event IDType DescriptionDo not Throw or immerse into water Heat to more than 100 C 212 F Replacing the batteryDispose of the battery as required by local ordinances or regulations Statement3. Remove the battery Using the documentation and diagnostic programs Getting help, service, and informationGetting help and service Using the World Wide WebCalling for service Machine Type and Model Serial numbers of your IBM hardware products Other services Purchasing additional servicesAppendix A. Product warranties and notices Warranty StatementsIBM Statement of Limited Warranty for United States Machine - IBM xSeries Warranty PeriodWarranty Service The IBM Warranty for MachinesExtent of Warranty Items Not Covered by WarrantyLimitation of Liability Production StatusThe IBM Warranty for Machines IBM Statement of Warranty Worldwide except UnitedStates, Puerto Rico, and Canada Part 1 - General Terms Machine - IBM xSeriesWARRANTIES OF ANY KIND Extent of WarrantyItems Not Covered by Warranty Warranty ServiceLimitation of Liability Production Status124 IBM xSeries 220 User’s Reference The following terms apply to all EMEA countries Part 2 - Worldwide Country-Unique TermsASIA PACIFIC EUROPE, MIDDLE EAST, AFRICA EMEAWarranty Service The following terms apply to the country specified126 IBM xSeries 220 User’s Reference Page IBM Director of Licensing IBM Corporation North Castle Drive NoticesEdition notice NORTH AMERICATrademarks Processing date data130 IBM xSeries 220 User’s Reference Important notesElectronic emission notices Federal Communications Commission FCC StatementEuropean Union EMC Directive conformance statement United Kingdom telecommunications safety requirementIndustry Canada Class A emission compliance statement Australia and New Zealand Class A statement132 IBM xSeries 220 User’s Reference Power cordsTaiwan electrical emission statement Japanese Voluntary Control Council for Interference VCCI statementUsed in these countries and regions IBM power cord part number134 IBM xSeries 220 User’s Reference Index Numerics Page