Country Telephone number | IBM 220 specification

If possible, be at your computer when you call. Please have the following information ready:

•Machine Type and Model

•Serial numbers of your IBM hardware products

•Description of the problem

•Exact wording of any error messages

•Hardware and software configuration information

Phone numbers are subject to change without notice. For the most up-to-date phone numbers, go to http://www.ibm.com/pc/support and click HelpCenter Phone List.

	Country		Telephone number

Austria		Österreich	01-24 692 5901

Belgium - Dutch		Belgie	02-210 9820

Belgium - French		Belgique	02-210 9800

Canada		Toronto only	416-383-3344

Canada		Canada - all other	1-800-565-3344

Denmark		Danmark	35 25 02 91

Finland		Suomi	09-22 931 840

France		France	01-69 32 40 40

Germany		Deutschland	069-6654 9040

Ireland		Ireland	01-815 9202

Italy		Italia	02-482 9202

Luxembourg		Luxembourg	298-977 5063

Netherlands		Nederland	020-504 0501

Norway		Norge	23 05 32 40

Portugal		Portugal	21-791 51 47

Spain		España	91-662 49 16

Sweden		Sverige	08-751 52 27

Switzerland		Schweiz/Suisse/Svizzera	0848-80 52 52

United Kingdom		United Kingdom	01475-555 055

U.S.A. and Puerto Rico		U.S.A. and Puerto Rico	1-800-772-2227

In all other countries, contact your IBM reseller or IBM marketing representative.

Chapter 6. Solving problems 117

Image 127

IBM 220 manual Country Telephone number

Contents

IBM Page Contents Index Safety Vi IBM xSeries 220 User’s Reference Vii Viii IBM xSeries 220 User’s Reference Statement IBM xSeries 220 User’s Reference Introducing the IBM xSeries Features and specifications What your xSeries 220 offers Reliability, availability, and serviceability features Server controls and indicators Cover-release latch Key lock Turning on the server Turning off the server Glare and lighting ComfortAir circulation Electrical outlets and cable lengths Starting the Configuration/Setup Utility program Using the Configuration/Setup Utility program System Summary Choices available from the Configuration/Setup main menuSystem Information Devices and I/O Ports Power-on PasswordAdministrator Password Product Data System Partition Visibility Advanced SetupProcessor Serial Number Access Memory Settings Power-on password Using passwords Administrator password Type of password Results Using the SCSISelect Utility programStarting the SCSISelect Utility program Choices available from the SCSISelect menu Starting the PXE Boot Agent Utility program Using the PXE Boot Agent Utility programChoices available from the PXE Boot Agent menu Legacy OS wake up support Setup time wait menu Features at a glance Using the ServerGuide CDs Setup and Installation CD Setup and configuration overview System Partition Typical NOS installation Installing your NOS without ServerGuide Setting up or updating multiple servers Additional programs included with ServerGuide Error symptoms IBM xSeries 220 User’s Reference Major components of the xSeries 220 server Installing options System board System-board option connectors System-board external port connectors System-board internal cable connectors System-board jumper blocks System-board jumpers and switchesSystem-board switch block Switch Number Description System reliability considerations Before you beginHandling static-sensitive devices Safety information Installing options IBM xSeries 220 User’s Reference Installing options Statement Rotating the stabilizing feet Removing the side cover Removing the support bracket assembly Adapter considerations Working with adapters Installing an adapter IBM xSeries 220 User’s Reference Scsi cable ServeRAID adapter Scsi connector J41 Internal drive bays Installing internal drives Preinstallation steps all bays Installing a drive in bay 1, 2, 3, or Installing options Installing a non-hot-swap hard disk drive in bay 5, 6, or Installing a hot-swap hard disk drive in bay 5, 6, or IBM xSeries 220 User’s Reference Installing memory modules Dimm Installing options Installing a microprocessor Installing and removing a microprocessor Installing options IBM xSeries 220 User’s Reference VRM Removing a microprocessor Installing options Installing the side cover Installation procedure Connecting external optionsConnector locations Parallel port Input/output portsViewing or changing the port assignments Pin SPP/ECP Signal EPP Signal Parallel port connectorSerial ports Viewing or changing the serial-port assignments Serial-port connectorsPin Signal Universal Serial Bus ports Keyboard port USB-port connectorsAuxiliary-device pointing device port Video port External Scsi devices Setting Scsi IDsScsi port Scsi cabling requirements Diffsens Scsi connector pin-number assignments High-performance Ethernet modes Configuring the Ethernet controllerEthernet port Failover for redundant Ethernet IBM xSeries 220 User’s Reference Installing options Ethernet port connector Diagnostic tools overview Server Support Two short beeps Post beep code descriptionsContinuous beep One short beep One long and three short beeps Repeating short beepsOne long and one short beep One long and two short beeps Beep code Description Action Post beep codes Post beep codes Post message Description Post error messages Before turning on the server 186 System board or hardware error occurred 602 Invalid diskette boot record Yes 00012000 Processor machine check 00180500 PCI adapter ROM error occurred Small computer system interface messages Post error log Scsi Messages Description Diagnostic programs and error messages Text messages Starting the diagnostic programs Viewing the test log Code Function Result Text message Action Diagnostic error message tables Code Function Result Text message Action Code Function Result Text message Action Dimm CD-ROM Use the Cache Control Code Function Result Text message Action Code Function Result Text message Action Recovering the Bios code Front panel and system board LEDs Identifying problems using status LEDsFan Error LED on System board or Cause Action Front panel LED Diagnostic LEDs Diagnostic LEDs Device Suggested action CD-ROM drive Troubleshooting chartsExpansion enclosure problems General problems Microprocessor problems Device Suggested action Intermittent problemsDevice problems Memory problems Device Suggested action Monitor problems Parallel port problems Device Suggested action Option problemsPower problems Serial port problems Device Suggested action Printer problemsSoftware problem Port problems Troubleshooting the Ethernet controllerNetwork connection problems Ethernet controller troubleshooting chart Ethernet controller problem Suggested Action Message Description Ethernet controller messages Ndis 4.0 Windows NT driver messages Error code hex Description Select Properties Advanced Event ID Type Description Ethernet teaming messagesAction None Possible reason partitioned Team Replacing the battery IBM xSeries 220 User’s Reference Getting help and service Getting help, service, and informationGetting information IBM FRU Calling for service Country Telephone number Other services Purchasing additional services Machine IBM xSeries Warranty Period Warranty Statements Warranty Service IBM Warranty for MachinesExtent of Warranty Items Not Covered by Warranty Limitation of Liability Production Status Machine IBM xSeries Warranties of ANY Kind Production Status Following terms apply to all Emea countries Part 2 Worldwide Country-Unique Terms Following terms apply to the country specified Appendix A. Product warranties and notices North America Edition notice Trademarks Processing date data Important notes European Union EMC Directive conformance statement Industry Canada Class a emission compliance statementAvis de conformité à la réglementation dIndustrie Canada IBM xSeries 220 User’s Reference Appendix A. Product warranties and notices IBM xSeries 220 User’s Reference Index Numerics 106 PCI 130