POST message

 

 

Description

 

 

1962

No valid startup devices were found. The system cannot find the startup drive or operating

 

system.

 

 

 

Action:

Be sure that the drive you want to start from is in the startup sequence.

 

 

1. Select Start Options from the Configuration/Setup Utility program main

 

 

menu. If you are unable to set the startup sequence, call for service.

 

 

2. Check the list of startup devices in the Startup device data fields. Is the drive

 

 

you want to start from in the startup sequence?

 

 

Yes

Exit from this screen; then, select Exit Setup to exit the

 

 

 

Configuration/Setup menu. Go to step 3.

 

 

No

Follow the instructions on the screen to add the drive; then, save the

 

 

 

changes and exit the Configuration/Setup menu. Restart the server.

 

 

3. Is an operating system installed?

 

 

Yes

Turn off the server. Go to step 4.

 

 

No

Install the operating system in your server; then, follow your

 

 

 

operating system instructions to shut down and restart the server.

 

 

4. During server startup, watch for messages indicating a hardware problem.

 

If the same error message appears, call for service.

 

 

2400

An error occurred during the testing of the video controller on the system board. This error can be

 

caused by a failing monitor, a failing system board, or a failing video adapter (if one is installed).

 

Action:

Verify that the monitor is connected correctly to the video connector. If the monitor

 

 

is connected correctly, call for service.

 

 

2462

A video memory configuration error occurred.

 

Action:

Make sure that the monitor cables are correctly and securely connected to the server.

 

If the problem persists, call for service.

 

 

5962

An IDE CD-ROM configuration error occurred.

 

Action:

Check the signal and power cable connections to the CD-ROM drive.

 

If the problem persists, call for service.

 

 

8603

An error occurred during the mouse (pointing device) controller test. The addition or removal of

 

a mouse, or a failing system board can cause this error.

 

Note:

This error also can occur if electrical power was lost for a very brief period and then

 

 

restored. In this case, turn off the server for at least 5 seconds; then, turn it back on.

 

Action:

Ensure that the keyboard and mouse (pointing device) are attached to the correct

 

 

connectors. If they are connected correctly, use the following procedure:

 

 

1. Turn off the server.

 

 

2. Disconnect the mouse from the server.

 

 

3. Turn on the server.

 

If the POST error message does not reappear, the mouse is probably failing. See the

 

documentation that comes with the mouse for additional testing information. If the problem

 

remains, replace the mouse or pointing device.

 

If the POST error message reappears, run the diagnostic tests to isolate the problem. If the

 

diagnostic tests do not find a problem and the POST error message remains, call for service.

 

 

 

 

Table 13. POST error messages

Chapter 6. Solving problems 83

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