IBM 220 manual Calling for service

The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support and follow the instructions.

Calling for service

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period:

•Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

•IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service.

•Engineering change management - Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

•Replacement or use of non-IBM parts or nonwarranted IBM parts

Note: All warranted parts contain a 7-character identification in the format

IBM FRU XXXXXXX.

•Identification of software problem sources

•Configuration of BIOS as part of an installation or upgrade

•Changes, modifications, or upgrades to device drivers

•Installation and maintenance of network operating systems (NOS)

•Installation and maintenance of application programs

Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

Expert technical-support representatives are available to assist you with questions you might have on the following:

•Setting up your computer and IBM monitor

•Installing and setting up IBM options purchased from IBM or an IBM reseller

•Arranging for service (on-site or carry-in)

•Arranging for overnight shipment of customer-replaceable parts

In addition, if you purchased an IBM xSeries server, you are eligible for IBM Server Start Up Support. This service provides assistance for setting up your network operating system. You can find more information about IBM Server Start Up support at http://www.ibm.com/pc/qtechinfo/SCOD-44HJ9W.html.

In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00 p.m.

Note: Response time will vary depending on the number and complexity of incoming calls.

116 IBM® xSeries 220 User’s Reference