Troubleshooting charts
You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms.
Attention: If diagnostic error messages appear that are not listed in the following tables, make sure that your server has the latest levels of BIOS, ServeRAID, and diagnostics microcode installed.
See “Starting the diagnostic programs” on page 88 to test the server. If you have run the diagnostic test programs or if running the tests does not reveal the problem, call for service.
Look for the symptom in the left column of the chart. Instructions and probable solutions to the problem are in the right column. If you have just added new software or a new option and your server is not working, do the following before using the troubleshooting charts:
•Remove the software or device that you just added.
•Run the diagnostic tests to determine if your server is running correctly.
•Reinstall the new software or new device.
Device |
| Suggested action | |
|
| ||
| Verify that: | ||
| 1. | The primary IDE channel is enabled in the Configuration/Setup Utility | |
recognized. |
| program. | |
| 2. | All cables and jumpers are installed correctly. | |
| 3. | The correct device driver is installed for the | |
|
| ||
Diskette drive | If there is a diskette in the drive, verify that: | ||
| 1. | The diskette drive is enabled in the Configuration/Setup Utility program. | |
Diskette drive | |||
on, or the system bypasses the | 2. | The diskette is good and not damaged. (Try another diskette if you have one.) | |
diskette drive. | |||
3. | The diskette contains the necessary files to start the server. | ||
| |||
| 4. | Your software program is OK. | |
| If the diskette drive | ||
| diskette drive, call for service. | ||
|
| ||
Expansion enclosure problems | Verify that: | ||
| 1. | The cables for all external SCSI options are connected correctly. | |
The SCSI expansion enclosure | |||
used to work, but does not | 2. | The last option in each SCSI chain, or the end of the SCSI cable, is terminated | |
work now. | |||
| correctly. | ||
|
| ||
| 3. | Any external SCSI option is turned on. You must turn on an external SCSI option | |
|
| before turning on the server. | |
| For more information, see your SCSI and expansion enclosure documentation. | ||
|
| ||
General problems | Call for service. | ||
|
|
| |
Problems such as broken cover |
|
| |
locks or indicator lights not |
|
| |
working. |
|
| |
|
|
| |
Table 16. Troubleshooting charts
Chapter 6. Solving problems 101
