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Intel SBFCM, SBCEFCSW manual Undetermined problems

Models: SBCEFCSW SBFCM

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Undetermined problems

✏NOTE

See Chapter 6, “SBCEFCSW / SBFCM Parts listing,” on page 153 to determine which components should be replaced by a field service technician.

Failures

Action

0x80 - Internal port failure

0xa0 - External port failure

✏NOTE

See Chapter 6, “SBCEFCSW / SBFCM Parts listing,” on page 153 to determine which components should be replaced by a field service technician.

Alarms	Action

Compromised failure (single port failure)	POST has detected a partial failure. Use "show post log" for
	more information.

0xa0 - External port failure Fatal error	POST detected a fatal error. The blade is not operational. Use
	"show post log" for more information.

Undetermined problems

Use the information in this section if the diagnostic tests did not identify the failure, the devices list is incorrect, or the system is inoperative.

Notes:

1.When troubleshooting a SBCE problem, you must determined if the problem is actually a blade server problem.

•If the Blade Server Chassis SBCE contains more then one blade server installed and only one of the blade servers exhibits the symptom, most likely it is a blade server problem.

•If all blade servers exhibit the same symptom, most likely it is a Blade Server Chassis SBCE problem.

2.Damaged data in CMOS can cause undetermined problems.

3.Damaged data in BIOS code can cause undetermined problems.

Check the LEDs on all the power supplies. If the LEDs indicate the power modules are working correctly and reseating the SBCE components does not correct the problem, remove or disconnect the SBCE components one at a time to a minimal configuration or until you locate the problem. You do not need to remove power from the system. Complete the following steps to remove the components.

1.Remove the acoustic attenuation models, if attached.

2.Shut down the operating system on all blade server.

3.Turn off the blade servers; then, open the release lever on each blade server and slid it out of the bay approximately 1 inch.

4.Disconnect power modules 2, 3, and 4 one at a time. To do this, first remove the power cord; then, pull the release lever all the way down. Slide the power module out of its bay approximately 1 inch.

150Intel Blade Server Fibre Channel Switch Module SBCEFCSW / FC Expansion Card SBFCM Guide

Image 164

Intel SBFCM, SBCEFCSW manual Undetermined problems

Contents

Intel Blade Server Fibre Channel Switch Maintenance Manual and Troubleshooting GuideModule SBCEFCSW and Fibre Channel Expansion Card SBFCM HardwareDisclaimer Safety and regulatory information General Safety Electrical SafetyHandling electrostatic discharge-sensitivedevices Danger: DANGER Regulatory specifications and disclaimersSafety compliance Electromagnetic compatibility EMC Electromagnetic compatibility notice USAJapan EMC Compatibility RRL Korea English translation of the previous notice Contents Zoning command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Using the SAN Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 SAN Utility user interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Menu bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Fabric tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Graphic window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Data window and tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Working status indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Using the Topology window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Fibre Channel switch module and link status . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Working with switch modules and links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Topology data window tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Using the Faceplate window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Opening the Faceplate window and pop-upmenus . . . . . . . . . . . . . . . . . . . . . . 76 Port views and status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Working with ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Faceplate data window tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii 6 SBCEFCSW / SBFCM Parts listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 General information Related publicationsNotices used in this book This guide provides instructions to Command line interface CLI Logging on to a switchcommand Command syntaxCommands Table 1. Commands listed by authority level User authority commandsAdmin authority command Admin session commandsAdmin command AuthoritySyntax KeywordsAlias command AuthoritySyntax Keywordsremove alias members rename alias_old alias_newConfig command configactivate config backupFCSM: user1> admin start FCSM admin : user1> config editFCSM admin-config user1 config cancel FCSM admin user1 admin endDate command AuthoritySyntax KeywordsFallback command AuthoritySyntax NotesHelp command commandAuthority SyntaxHistory command AuthoritySyntax NotesImage command cleanupAuthority SyntaxLip command for external ports only AuthoritySyntax KeywordsPasswd command AuthoritySyntax KeywordsPs command AuthoritySyntax ExamplesQuit command Reset commandreset config config_nameTable 2. Switch configuration defaults Table 3. Port configuration defaultsDefault External port 0,15 defaultTable 3. Port configuration defaults continued Table 4. Threshold configuration defaultsTable 5. SNMP configuration defaults Table 6. System configuration defaultsSet command alarm clearconfig option setup optionswitch state DiagnosticsPrepares all ports for testing OnlineSet Config command set configTable 7. Set Config port parameters AuthorityTable 8. Set Config switch parameters Table 7. Set Config port parameters continuedswitch threshold Table 8. Set Config switch parameters continuedTable 9. Set Config threshold parameters Table 10. Set Config zoning parameters or to RAM volatile Off. The default is OnDefault ExamplesFinished configuring attributes DecodeErrorsMonitoringEnabled Set Log command AuthoritySyntax Keywordslevel level Switchrestore NotesSet Port command enable alpaDiagnostics AuthoritySet Setup command set setupTable 11. SNMP configuration settings AuthorityTable 12. System configuration settings NotesExamples systemTrap1Port Show command alarmconfig option Authoritydomains donorfabric interfaceTable 13. Show Port parameters setup option Table 13. Show Port parameters continuedpost log steering domain_idswitch Examplestopology usersFCSM: user1> show topology OperationalState Online Show Config command show configswitch AuthorityMFS_TOV MSEnable True NoClose False ISLMonitoringEnabled Show Log command settingsAuthority SyntaxState = E_A0_GET_DOMAIN_ID Show Perf command errors port_numberAuthority SyntaxExamples FCSM: user1>: show perfShow Setup command show setupAuthority SyntaxTrap1Enabled False Trap2Address Trap2Port162 Shutdown command AuthoritySyntax NotesTest command cancelAuthority Syntaxtest x external Uptime command AuthoritySyntax ExamplesUser command AuthoritySyntax KeywordsFCSM admin : user1> user del user3 FCSM admin : user1> user listadmin@OB-session1- in admin mode admin@OB-session2 user1@OB-session3Whoami command AuthoritySyntax ExamplesZone command AuthoritySyntax KeywordsExamples members zoneremove zone members rename zone old zone newwwn_0160ed zone_set_1 wwn_c001b0 zone_set_1 Zoneset command AuthoritySyntax KeywordsNotes Examplesremove zone_set zone_list rename zone_set_old zone_set_newZoning command cancelrestore AuthorityFCSM: user1> admin start ExamplesConfigured Zoning Information Figure 1. Topology window Using the SAN UtilitySAN Utility user interface Figure 3. Menu bar selection examples Menu barFigure 2. Faceplate window Table 15. Toolbar buttons ToolbarTable 14. Menu shortcut keys Fabric tree Graphic windowData window and tabs Figure 4. Fabric treeUsing the Topology window Working status indicatorFibre Channel switch module and link status Figure 5. Topology windowWorking with switch modules and links Arranging switch modules in the windowUsing the Faceplate window Selecting switch modules and linksTopology data window tabs Figure 7. Faceplate windowOpening the Faceplate window and pop-upmenus Port views and statusWorking with ports Selecting portsSetting up security Managing fabricsFaceplate data window tabs Opening pop-upmenusManaging the fabric database Adding a fabric5.Click Add fabric Removing a fabricAdding a new switch module to a fabric Opening a fabric view fileSaving a fabric view file Rediscovering a fabricReplacing a failed switch module in a fabric 4.Click Switch / Restore2.Click Switch / Delete Displaying fabric informationSwitch module icon Zoning a fabric Active Zoneset Data windowZoning concepts Figure 9. Active Zonesets windowAccess control list zones ZonesSoft zoning Virtual private fabric zonesZoning configuration Default visibilityZone sets Zoning databaseUsing the Zoning Config window Restoring default zoningMerging fabrics and zoning Zone merge failureFigure 11. Edit Zoning window Using the Edit Zoning windowZone merge failure recovery Managing zone sets Table 18. Edit Zoning window toolbar buttonsCreating a zone set 2.Click Edit / Create Zone SetActivating and deactivating a zone set Copying a zone to a zone setManaging zones Removing a zone setRemoving all zoning definitions Creating a zone in a zone setEdit / Add Members Adding zone membersRenaming a zone or a zone set 2.Click Edit / RenameManaging aliases Removing a zone from all zone sets2.Click Edit / Remove Zone from All Sets Changing zone typesManaging switch modules Displaying switch module informationRemoving an alias from all zones Click Edit / Add MembersName Server data window •Click View / RefreshFigure 12. Faceplate data window Table 19. Name server data window entriesSwitch Data window Table 20. Switch data window entriesTable 20. Switch data window entries continued Link data windowFabric view port graphing application Configured Zonesets Data window Alarm Log Data windowPort Statistics Data window Port Information Data windowManaging alarms Configuring alarmsPaging a switch module Setting the date and timeResetting a switch module Configuring a switch moduleDomain ID and Domain ID Lock Figure 15. Switch Properties windowSymbolic name Switch module administrative stateTimeout values Network propertiesBroadcast support In-bandmanagementIP configuration Remote loggingTable 23. IP configuration parameters Figure 16. Network Properties windowArchiving a switch module Managing firmwareLoading firmware Activating the fallback firmwareManaging ports Displaying port informationMonitoring port status Figure 17. Faceplate Display Data windowDisplaying port modes Table 24. Port mode descriptionsDisplaying port operational states Table 25. Port operational statesTable 27. SFP module media view Port graphing and Fabric View applicationDisplaying SFP module media status Port Statistics Data window Table 28. Port Statistics Data window entriesDecode Error Count Configuring ports Port Information data windowName Server Data window Table 29. Port Information Data window entriesFigure 18. External Port Properties window •Port state •Port speed •Port mode •TL modeFigure 19. Internal Port Properties window Changing port administrative states2.Click Port / Port Properties Changing port speeds external ports only Changing port modes external ports onlyTable 30. Port administrative states 2.Click Port / Port PropertiesI/O stream guard Extending port credits2.Click Port / Port Properties Table 32. Port modes continuedFigure 20. Extended Credits window Resetting a port2.Click Port / Reset Port Switch management utility functions LED diagnosticsFatal error LED flash pattern Heartbeat LED patternsNormal all pass LED flash pattern Internal firmware failure LED flash patternSwitch module fault LED flash pattern Switch module OK LEDConfiguration file system error LED flash pattern Port logged-inLED flash patternsTable 33. E-portisolation causes and fixes Port testingPort fault LED flash patterns Fibre Channel switch module monitoring using SNMP SNMP configuration2.Click Port / Port Loopback Test Figure 22. Port Loopback Test windowTable 35. SNMP trap configuration parameters SNMP trap configurationTable 34. SNMP configuration parameters Configuration backup Configuration restoreRestoring the factory default configuration Table 36. Factory default configuration settingsRestoring a switch module Using the Fabric View applicationReinitializing the configuration file system Starting the Fabric View application Displaying port performance graphsArranging and sizing port performance graphs Figure 23. Fabric View graphsCustomizing port performance graphs Figure 24. Modify Graph Display windowTable 37. Port mapping Mapping port locations and software numberingPort mapping Temperature and altitude Features and specifications3 Intel Server FC Expansion Card SBFCM Table 38. Expansion Card specifications Humidity•Blade server on: 8% to 80% •Blade server off: 5% to 80%Major components of the SBFCM Expansion Card Inventory checklistNotices and statements used in this book Figure 25. Expansion Card top Figure 26. Expansion Card bottom Installing the Expansion CardInstallation guidelines Installing the Expansion Card Handling static-sensitivedevicesFigure 27. Fibre Channel Switch Module Locations 10.If an IDE hard disk drive is in IDE connector 2, remove the drive and tray save the screws that secure the tray to the system board otherwise, remove the two screws near IDE connector 2 that secure the system board to the chassis 15.Gently press the card into the connectors Figure 28. I/O expansion option trayFigure QLA2312 PCI Fibre Channel ROM BIOS Version Figure 30. keyboard/mouse/video select buttonQLogic Corporation Press <Ctrl+Q> for Fast!UTILUsing Fast!UTIL Configuration Settings menu optionsHost Adapter Settings Starting Fast!UTILSelectable Boot Settings Restore Default SettingsTable 41. Advanced Adapter Settings Advanced Adapter SettingsRaw NOVRAM data Extended Firmware Settings Table 42. Extended firmware settingsTable 43. RIO options and operation modes Table 44. Connection optionsScan Fibre Channel devices Fibre Channel disk utilityLoopback data test ExitFast!UTIL4 Diagnostic information General Fibre Channel configuration diagramGeneral Checkout Figure 31. High level Fibre Channel architectureSystem configuration problems Hardware problemsSoftware problems Fibre channel problems Page 5 Symptom-to-FRUindex NotesSwitch error messages Fast!UTIL utility status codesExpansion card error messages Management module error messages I2C diagnostic register definitions Switch diagnostic informationLED error codes Undetermined problems Problem determination tips 1.Are the exact machine type and models 6 SBCEFCSW / SBFCM Parts listing Intel Blade Server Switch Module SBCEFCSWIntel Blade Server Fibre Channel Expansion Card SBFCMOption CRU/FRUBefore you call Using the documentationA Getting help and technical assistance