Help, Telephone support | Lexmark 1500 instruction

Help

Description		Where to find
If your printer connects to a computer, the Help gives you		When you install the printer software, your printer's
instructions for using the printer and other information such		Help will be installed.
as:		1 From the Finder desktop, double-click the
•	Using the software	Lexmark 1500 Series folder.
•	Loading paper	2 Double-click the printer Help icon.
•	Printing
•	Working with photos
•	Scanning (if supported by your printer)
•	Making copies (if supported by your printer)
•	Faxing (if supported by your printer)
•	Maintaining the printer
•	Connecting the printer to a network (if supported by
	your printer)
•	Troubleshooting problems with printing, copying,
	scanning, faxing, paper jams, and misfeeds

Customer support

Description	Where to find (North America)		Where to find (rest of world)
Telephone support	Call us at		Telephone numbers and support hours vary
	•	US: 1-800-332-4120	by country or region.
		Monday–Friday (8:00 AM–11:00 PM ET)	Visit our Web site at www.lexmark.com.
		Saturday (Noon–6:00 PM ET)	Select a country or region, and then select
		Saturday (Noon–6:00 PM ET)	the Customer Support link.
	•	Canada: 1-800-539-6275	the Customer Support link.
	•	Canada: 1-800-539-6275	Note: For additional information about
		English Monday–Friday (8:00 AM–	Note: For additional information about
		English Monday–Friday (8:00 AM–	contacting Lexmark, see the printed
		11:00 PM ET)	contacting Lexmark, see the printed
		11:00 PM ET)	warranty that shipped with your printer.
		Saturday (Noon–6:00 PM ET)	warranty that shipped with your printer.
		Saturday (Noon–6:00 PM ET)
		French Monday–Friday (9:00 AM–
		7:00 PM ET)
	•	Mexico: 01-800-253-9627
		Monday–Friday (8:00 AM–8:00 PM ET)
	Note: Support numbers and times may
	change without notice. For the most recent
	phone numbers available, see the printed
	warranty statement that shipped with your
	printer.

Maintaining the printer

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Image 66

Lexmark 1500 manual Help, Telephone support

Contents

Lexmark 1500 Series Page Contents 109 Glossary Safety information Wireless network examples Common home network configurationsWired network example General networking Networking the printer Finding the MAC address Types of wireless networks Wireless networkingPrinting a network setup IP addresses Finding the signal strength InfrastructureAd hoc Why do I need an installation cable? Networking the printerKnow your security keys Sharing the printer on a network Installing the printer on a networkInstalling the printer on additional network computers Selecting a network printer Using a wireless network connection Finding a printer/print server located on remote subnetsClick Continue Why do I need to disconnect the installation cable? Advanced wireless setupTips for using network adapters What do the Wi-Fi indicator lights mean? Double-clickWireless Setup Assistant Getting started Loading paperChoosing compatible specialty paper types Using the automatic paper type sensor Loading envelopes Loading labels Loading transparencies Loading iron-on transfers Loading custom-size paperLoading banner paper Learning about the software print options Choosing a paper sizeChoosing a paper type Choosing a print quality Collating copies using the computerPerforming printing and related tasks Printing a document Printing photos Printing borderless photos Printing cards Printing envelopes Printing iron-on transfers Printing transparencies Printing a banner Printing multiple pages on one sheet Printing the last page first reverse page order Assembling a bookletPrinting multiple copies of a stored document For Mac OS X version 10.4.2 or later Printing color images in black and white Printing on both sides of the paper duplexingPrinting on both sides of the paper duplexing automatically Printing files from a memory card or flash drive Printing on both sides of the paper duplexing manuallyClick File Œ Print Managing print jobs Pausing print jobsCanceling a print job Resuming print jobs Connecting photo storage devices Inserting a memory card Light blink alternately until either the memory card or Inserting a flash drive Connecting a PictBridge-enabled digital camera Removing a memory card or flash drive Transferring photos from a memory device to the computer Transferring photos from a memory device to the computer Printing photos from photo storage devices Printing photos from a memory card or flash drivePage Printing photos from a digital camera using Dpof Printing photos from the computer Printing cards Working with photos over the wireless network Page Related topics Checking the box contents Understanding the printer parts Understanding the parts of the printer Use Orange Installing the printer software Understanding the software Using the Printer Selection dialog Click UninstallRemoving the printer software Using the Printer Setup Complete dialog Using the Page Setup dialog Using the Print dialog From here Choose From here Choose From here Choose Only Using Printer Services Using the Network Card Reader Click SettingsChoose Lexmark Network Card Reader Œ Preferences Using the Utility Click Lexmark 1500 Series Utility Installing print cartridges Print cartridges Removing a used print cartridge Cleaning the print cartridge nozzles Aligning the print cartridgesDouble-click the Lexmark 1500 Series Utility icon Wiping the print cartridge nozzles and contacts Preserving the print cartridges Checking the ink levelsImproving print quality Check paper Refilling print cartridges Cleaning the exterior of the printerUsing genuine Lexmark print cartridges Check print cartridges Ordering print cartridges Ordering paper and other supplies Finding information about the printer Lexmark 1500 Series folder Help Telephone support Recycling Lexmark products Related topics Contacting Customer Support How do I contact Lexmark Customer Support?Is contact information available online? Setup troubleshooting Power button is not litPower light is blinking Duplex light is blinking Cable is not connected, is loose, or is damaged Software does not install Printer does not appear in the Printer Selection dialog Printer is not able to communicate with the computer Printing a test page using the computer Printer is plugged in but does not printTest page does not print Does not print Make sure the cartridges are properly installedCheck power Try printing a test page again Check the ink levels Remove tape on cartridges Make sure the printer has paper and is properly loaded Reinstall the softwareChecking printer readiness Remove the sticker and tape from the print cartridges Checking the print cartridges Are the print cartridges properly installed?Checking the printer status Are the sticker and tape removed from the cartridges? Wireless troubleshooting Check your security keysAre the cartridges low on ink? Wireless network printer does not print Wi-Fi indicator light is not lit Remove and reinstall the internal print server Reinstall the internal print server Wireless printer is no longer working Printer cannot connect to the wireless network Configure the optional internal wireless print server Wi-Fi indicator light is orangeCheck your advanced security settings Check your security keys Make sure the access point is on Check MAC address Run the Wireless Setup Assistant again Check the installation cable Changing wireless settings after installationPing the access point Checking your network name Run the Wireless Setup Assistant Ping the printer Ink levels seem incorrect Print troubleshootingChecking the ink levels Are you printing graphics or photos? Ink levels seem to go down too quickly Improving print qualityPoor text and graphic quality Poor quality at the edges Print speed is slow Partial document or photo prints Photo smudges or scratches Blank or incorrect page printsPrints with different fonts Print is too dark or smudged Glossy photo paper or transparencies stick togetherTransparencies or photos contain white lines Vertical straight lines are not smooth Adjust the application settings for the documentPerform maintenance on the print catridges White lines appear in graphics or solid black areas Cannot print from a memory card or flash drive Perform maintenance on the print cartridgesAdjust the color and print speed Check the level of ink in the print catridges Cannot print from digital camera using PictBridge Duplex unit does not operate correctly Paper jam in the printer Jams and misfeeds troubleshootingChecking printer ports Paper jam in the paper support Paper jam in the duplex unit 100 Paper or specialty media misfeeds Printer does not feed paper, envelopes, or specialty media Banner paper jams Paper continues to jam Remove and reinstall the print cartridges Remove any obstructions in the cartridge carrier103 Memory card reader and PictBridge troubleshooting Nothing happens when memory card is insertedMemory card cannot be inserted Check camera connection Make sure the USB cable is connectedCheck USB cable Make sure the camera is properly equipped Select the printer on your wireless network 106 Removing and reinstalling the software Resetting the printer to factory default settings107 108 109 Edition noticeProduct information Lexmark International, Inc All rights reserved Trademarks 110 Avis de conformité aux normes de l’industrie du Canada Exposure to radio frequency radiationIndustry Canada compliance statement Industry Canada Canada European Community EC directives conformity 112 113 Noise emission levels 114 Information for Chinese RoHS program Temperature informationProduct disposal 115 Power Saver Power consumptionProduct power consumption Off mode Total energy usage 117 118 119 Limited warranty service Statement of Limited WarrantyLimited warranty Lexmark International, Inc., Lexington, KY Additional rights Extent of limited warrantyLimitation of liability 121 Glossary 122 123 IP Internet Protocol address UAA Universally Administered Address 124