Wireless troubleshooting, Check your security keys | Lexmark 1500

Are the cartridges low on ink?

1From the Finder desktop, double-click the Lexmark 1500 Series folder.

2Double-click the Lexmark 1500 Series Utility icon.

3From the Maintenance tab, check the ink levels of the cartridges.

If an exclamation point (!) appears on a cartridge, the ink level is low. Install a new cartridge. For more information, see “Installing print cartridges” on page 58.

For cartridge ordering information, see “Ordering print cartridges” on page 64.

Wireless troubleshooting

Check your security keys

A security key is like a password. All devices on the same network share the same security key.

Note: Make sure you copy down the security key exactly, including any capital letters, and store it in a safe place for future reference.

The security key must follow the following criteria.

WEP key

•Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F and 0–9.

•Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.

WPA-PSK or WPA2-PSK key

•Up to 64 hexadecimal characters. Hexadecimal characters are A–F and 0–9.

•Between 8 and 64 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.

How do I find out what type of security my network is using?

You must know the security key and security mode in order to properly set up the printer for use on the wireless network. To obtain this information, see the documentation that came with your wireless router, see the Web page associated with the router, or consult the person who set up your wireless network.

Troubleshooting

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Lexmark 1500 manual Wireless troubleshooting, Check your security keys, Are the cartridges low on ink?

Contents

Lexmark 1500 Series Page Contents Glossary 109 Safety information General networking Common home network configurationsWired network example Wireless network examples Networking the printer Finding the MAC address IP addresses Wireless networkingPrinting a network setup Types of wireless networks Infrastructure Finding the signal strengthAd hoc Networking the printer Why do I need an installation cable?Know your security keys Selecting a network printer Installing the printer on a networkInstalling the printer on additional network computers Sharing the printer on a network Finding a printer/print server located on remote subnets Using a wireless network connectionClick Continue What do the Wi-Fi indicator lights mean? Advanced wireless setupTips for using network adapters Why do I need to disconnect the installation cable? Double-clickWireless Setup Assistant Loading paper Getting startedChoosing compatible specialty paper types Loading envelopes Using the automatic paper type sensor Loading transparencies Loading labels Loading custom-size paper Loading iron-on transfersLoading banner paper Choosing a paper size Learning about the software print optionsChoosing a paper type Printing a document Collating copies using the computerPerforming printing and related tasks Choosing a print quality Printing borderless photos Printing photos Printing cards Printing iron-on transfers Printing envelopes Printing a banner Printing transparencies Printing multiple pages on one sheet For Mac OS X version 10.4.2 or later Assembling a bookletPrinting multiple copies of a stored document Printing the last page first reverse page order Printing on both sides of the paper duplexing Printing color images in black and whitePrinting on both sides of the paper duplexing automatically Printing on both sides of the paper duplexing manually Printing files from a memory card or flash driveClick File Œ Print Resuming print jobs Pausing print jobsCanceling a print job Managing print jobs Inserting a memory card Connecting photo storage devices Light blink alternately until either the memory card or Inserting a flash drive Removing a memory card or flash drive Connecting a PictBridge-enabled digital camera Transferring photos from a memory device to the computer Transferring photos from a memory device to the computer Printing photos from a memory card or flash drive Printing photos from photo storage devicesPage Printing photos from a digital camera using Dpof Printing photos from the computer Printing cards Working with photos over the wireless network Page Related topics Understanding the printer parts Checking the box contents Use Understanding the parts of the printer Orange Understanding the software Installing the printer software Click Uninstall Using the Printer Selection dialogRemoving the printer software Using the Page Setup dialog Using the Printer Setup Complete dialog From here Choose Using the Print dialog From here Choose From here Choose Only Using Printer Services Click Settings Using the Network Card ReaderChoose Lexmark Network Card Reader Œ Preferences Using the Utility Click Lexmark 1500 Series Utility Print cartridges Installing print cartridges Removing a used print cartridge Aligning the print cartridges Cleaning the print cartridge nozzlesDouble-click the Lexmark 1500 Series Utility icon Wiping the print cartridge nozzles and contacts Check paper Checking the ink levelsImproving print quality Preserving the print cartridges Check print cartridges Cleaning the exterior of the printerUsing genuine Lexmark print cartridges Refilling print cartridges Ordering paper and other supplies Ordering print cartridges Lexmark 1500 Series folder Finding information about the printer Telephone support Help Related topics Recycling Lexmark products How do I contact Lexmark Customer Support? Contacting Customer SupportIs contact information available online? Power button is not lit Setup troubleshootingPower light is blinking Duplex light is blinking Cable is not connected, is loose, or is damaged Software does not install Printer is not able to communicate with the computer Printer does not appear in the Printer Selection dialog Printer is plugged in but does not print Printing a test page using the computerTest page does not print Try printing a test page again Make sure the cartridges are properly installedCheck power Does not print Remove tape on cartridges Check the ink levels Remove the sticker and tape from the print cartridges Reinstall the softwareChecking printer readiness Make sure the printer has paper and is properly loaded Are the sticker and tape removed from the cartridges? Are the print cartridges properly installed?Checking the printer status Checking the print cartridges Check your security keys Wireless troubleshootingAre the cartridges low on ink? Wireless network printer does not print Remove and reinstall the internal print server Wi-Fi indicator light is not lit Reinstall the internal print server Wireless printer is no longer working Printer cannot connect to the wireless network Check your security keys Wi-Fi indicator light is orangeCheck your advanced security settings Configure the optional internal wireless print server Check MAC address Make sure the access point is on Run the Wireless Setup Assistant again Checking your network name Changing wireless settings after installationPing the access point Check the installation cable Ping the printer Run the Wireless Setup Assistant Are you printing graphics or photos? Print troubleshootingChecking the ink levels Ink levels seem incorrect Improving print quality Ink levels seem to go down too quicklyPoor text and graphic quality Poor quality at the edges Partial document or photo prints Print speed is slow Blank or incorrect page prints Photo smudges or scratchesPrints with different fonts Glossy photo paper or transparencies stick together Print is too dark or smudgedTransparencies or photos contain white lines White lines appear in graphics or solid black areas Adjust the application settings for the documentPerform maintenance on the print catridges Vertical straight lines are not smooth Check the level of ink in the print catridges Perform maintenance on the print cartridgesAdjust the color and print speed Cannot print from a memory card or flash drive Duplex unit does not operate correctly Cannot print from digital camera using PictBridge Paper jam in the paper support Jams and misfeeds troubleshootingChecking printer ports Paper jam in the printer 100 Paper jam in the duplex unit Printer does not feed paper, envelopes, or specialty media Paper or specialty media misfeeds Paper continues to jam Banner paper jams Remove any obstructions in the cartridge carrier Remove and reinstall the print cartridges103 Nothing happens when memory card is inserted Memory card reader and PictBridge troubleshootingMemory card cannot be inserted Make sure the camera is properly equipped Make sure the USB cable is connectedCheck USB cable Check camera connection 106 Select the printer on your wireless network Resetting the printer to factory default settings Removing and reinstalling the software107 108 Lexmark International, Inc All rights reserved Edition noticeProduct information 109 110 Trademarks Industry Canada Canada Exposure to radio frequency radiationIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada 112 European Community EC directives conformity 113 114 Noise emission levels 115 Temperature informationProduct disposal Information for Chinese RoHS program Off mode Power consumptionProduct power consumption Power Saver 117 Total energy usage 118 119 Lexmark International, Inc., Lexington, KY Statement of Limited WarrantyLimited warranty Limited warranty service 121 Extent of limited warrantyLimitation of liability Additional rights 122 Glossary IP Internet Protocol address 123 124 UAA Universally Administered Address